Manage facility details

After creating a facility, manage its day-to-day configuration from Facilities > Find in the Company App. The facility details page contains address and contact information, operating hours, fulfillment settings, Product Store associations, and external mappings.

Find a facility

Open Facilities > Find.

There are two ways to locate a facility:

1. Search by facility name from the Search facilities bar on the top left of the page.

2. Use the Product Store and Type filters to narrow the list to a specific product store or facility type.

Update basic information

Rename a facility

You can rename a facility by clicking the Edit button next to the facility name. Update the name in the pop-up and click Apply to save it.

Change facility type

You can change the facility type from the Facility details page.

Manage address and contact details

Use the Address and Contact Details card on the Facility details page to maintain facility address, phone number, shipping name, and directions.

Add or update the address

1. Open the facility from the Find Facilities page.

2. Click Add on the Address card, or click Edit if an address already exists.

3. Enter or update Address Line, City, Country, State, and Zip code.

4. Click the Save icon to apply the changes.

HotWax Commerce uses postal codes in zone-based routing. An incorrect postal code can prevent orders from reaching the facility.

Edit contact details

1. Open the facility from the Find Facilities page.

2. On the Facility details page, locate the Address and Contact Details card.

3. Click Add for an empty contact section, or click Edit to update existing details.

4. Enter or update the Phone number field with the correct contact number for the facility.

5. Click the Save icon to apply the changes.

Shipping carriers may require a valid facility phone number for shipment notifications and label generation.

Set the shipping name

The shipping name can differ from the facility name and can be used to reflect the retailer's preferred brand name for shipments.

1. Open the facility from the Find Facilities page.

2. Locate the Address and Contact Details card on the Facility details page.

3. Click Edit to open the form.

4. Enter the Shipping Name.

5. Verify that the facility Zip code is present.

6. Click the Save icon to update the details.

Add directions

Directions can be used to capture nearby landmarks or other location notes that help staff and customers find the facility.

1. Open the facility from the Find Facilities page.

2. Locate the Address and Contact Details card.

3. Click Add or Edit to open the address form.

4. Enter the Directions value along with any other address updates.

5. Click the Save icon.

Set latitude and longitude

Latitude and longitude support store lookup and distance-based pickup experiences on Shopify Product Detail Page (PDP).

1. Open the facility from the Find Facilities page.

2. On the Facility details page, click Add on the Latitude & Longitude card.

3. Enter the coordinates manually, or use the Generate icon to derive them from the saved address.

4. Click the Save icon.

Manage the map link

Use the Map Link card to add a navigation link for a facility.

Add or update the map link

1. Open the facility from the Find Facilities page.

2. Locate the Map Link card on the Facility details page.

3. Click Add, or click Edit if a link already exists.

4. Enter the map URL.

5. Click Save.

To verify the link, click Preview on the Map Link card and confirm the location opens correctly in a new tab.

Remove the map link

1. Locate the Map Link card on the Facility details page.

2. Click Remove.

3. Confirm the removal if prompted.

Manage operating hours and timezone

Operating hours help inform pickup availability and carrier communication.

Manage operating hours

1. Select one of the existing calendars in the Operating hours card and click Add Operating Hours, or click Custom Schedule to create your own.

2. For a custom schedule, enter the schedule name, start time, and end time.

3. To set different hours by day, enable Daily Timings and enter the schedule for each day.

4. Click the Save icon.

Set the timezone

1. Open the facility from the Find Facilities page.

2. Locate the Operating Hours card.

3. Click Change, or Add if no time zone is configured yet.

4. Select the browser default time zone or choose a different time zone from the list.

Manage Product Stores

Facilities can be associated with one or more product stores.

1. Click Add on the Product Stores card.

2. Select one or more product stores from the list.

3. Click the Save icon.

4. Use the overflow menu on a linked product store to mark it as Primary or Unlink it from the facility.

Manage online fulfillment settings

Use the Sell inventory online card and the Online Order Fulfillment card to define how the facility participates in fulfillment and inventory computation.

Configure fulfillment settings

Users can configure the following settings for the facility:

• Allow Pickup: Controls whether the facility can support Buy Online, Pick-up In Store (BOPIS) and appear as a store pickup option.

• Use Native Fulfillment App: Indicates whether the facility uses HotWax Commerce's Fulfillment App or a third-party fulfillment system.

• Generate Shipping Labels: Controls whether shipping labels are generated through HotWax Commerce for the facility.

• Days to Ship: Sets the minimum number of days the facility requires to ship an order after brokering.

Configure inventory computation

Retailers can enable or disable sales-channel toggles for the facility to control whether its Available-to-Promise (ATP) is included in online inventory computation for each configured channel.

Set fulfillment capacity

Fulfillment capacity determines how many orders can be allocated to a facility in a day.

1. On the Online Order Fulfillment card, open the overflow menu next to number of orders allocated today.

2. Choose one of the available options:

   • Unlimited capacity

   • No capacity

   • Custom

3. Click Apply to save the selected capacity.

4. Use View order count history on the same card to review recent order counts when setting capacity.

Manage facility logins

If the facility uses the native fulfillment flow, you can create facility-specific logins from the retail or warehouse login card.

1. Click Add in the login card.

2. Enter the facility username, password, and reset password link.

3. Click the Save icon.

Manage external mappings

Use external mappings to connect a HotWax Commerce facility with Shopify, ERP, or another external system.

1. Open the facility and go to the External Mappings tab at the bottom of the Facility details page.

2. Click Map Facility to an External System.

3. Choose the external system for the mapping.

4. Complete the required fields:

   • For Shopify, select the store and enter the location ID from Shopify Admin.

   • For Custom, enter the Mapping ID, Mapping Name, and Mapping Value.

5. Click the Save icon to create the mapping.

6. Use Edit to update a mapping or Remove to delete it.