> For the complete documentation index, see [llms.txt](https://docs.hotwax.co/documents/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hotwax.co/documents/system-admins/administration/company/facilities/manage-facility-details.md).

# Manage facility details

After creating a facility, manage its day-to-day configuration from `Facilities` > `Find` in the **Company App**. The facility details page contains address and contact information, operating hours, fulfillment settings, Product Store associations, and external mappings.

## Find a facility

Open `Facilities` > `Find`.

There are two ways to locate a facility:

1. Search by facility name from the `Search facilities` bar on the top left of the page.
2. Use the `Product Store` and `Type` filters to narrow the list to a specific product store or facility type.

## Update basic information

### Rename a facility

You can rename a facility by clicking the `Edit` button next to the facility name. Update the name in the pop-up and click `Apply` to save it.

### Change facility type

You can change the facility type from the `Facility details` page.

## Manage address and contact details

Use the `Address and Contact Details` card on the `Facility details` page to maintain facility address, phone number, shipping name, and directions.

### Add or update the address

1. Open the facility from the `Find Facilities` page.
2. Click `Add` on the Address card, or click `Edit` if an address already exists.
3. Enter or update `Address Line`, `City`, `Country`, `State`, and `Zip code`.
4. Click the `Save` icon to apply the changes.

{% hint style="info" %}
HotWax Commerce uses postal codes in zone-based routing. An incorrect postal code can prevent orders from reaching the facility.
{% endhint %}

### Edit contact details

1. Open the facility from the `Find Facilities` page.
2. On the `Facility details` page, locate the `Address and Contact Details` card.
3. Click `Add` for an empty contact section, or click `Edit` to update existing details.
4. Enter or update the `Phone number` field with the correct contact number for the facility.
5. Click the `Save` icon to apply the changes.

{% hint style="info" %}
Shipping carriers may require a valid facility phone number for shipment notifications and label generation.
{% endhint %}

### Set the shipping name

The shipping name can differ from the facility name and can be used to reflect the retailer's preferred brand name for shipments.

1. Open the facility from the `Find Facilities` page.
2. Locate the `Address and Contact Details` card on the `Facility details` page.
3. Click `Edit` to open the form.
4. Enter the `Shipping Name`.
5. Verify that the facility `Zip code` is present.
6. Click the `Save` icon to update the details.

### Add directions

Directions can be used to capture nearby landmarks or other location notes that help staff and customers find the facility.

1. Open the facility from the `Find Facilities` page.
2. Locate the `Address and Contact Details` card.
3. Click `Add` or `Edit` to open the address form.
4. Enter the `Directions` value along with any other address updates.
5. Click the `Save` icon.

## Set latitude and longitude

Latitude and longitude support store lookup and distance-based pickup experiences on Shopify Product Detail Page (PDP).

1. Open the facility from the `Find Facilities` page.
2. On the `Facility details` page, click `Add` on the `Latitude & Longitude` card.
3. Enter the coordinates manually, or use the `Generate` icon to derive them from the saved address.
4. Click the `Save` icon.

## Manage the map link

Use the `Map Link` card to add a navigation link for a facility.

### Add or update the map link

1. Open the facility from the `Find Facilities` page.
2. Locate the `Map Link` card on the `Facility details` page.
3. Click `Add`, or click `Edit` if a link already exists.
4. Enter the map URL.
5. Click `Save`.

To verify the link, click `Preview` on the `Map Link` card and confirm the location opens correctly in a new tab.

### Remove the map link

1. Locate the `Map Link` card on the `Facility details` page.
2. Click `Remove`.
3. Confirm the removal if prompted.

## Manage operating hours and timezone

Operating hours help inform pickup availability and carrier communication.

### Manage operating hours

1. Select one of the existing calendars in the `Operating hours` card and click `Add Operating Hours`, or click `Custom Schedule` to create your own.
2. For a custom schedule, enter the schedule name, start time, and end time.
3. To set different hours by day, enable `Daily Timings` and enter the schedule for each day.
4. Click the `Save` icon.

### Set the timezone

1. Open the facility from the `Find Facilities` page.
2. Locate the `Operating Hours` card.
3. Click `Change`, or `Add` if no time zone is configured yet.
4. Select the browser default time zone or choose a different time zone from the list.

## Manage Product Stores

Facilities can be associated with one or more product stores.

1. Click `Add` on the `Product Stores` card.
2. Select one or more product stores from the list.
3. Click the `Save` icon.
4. Use the overflow menu on a linked product store to mark it as `Primary` or `Unlink` it from the facility.

## Manage online fulfillment settings

Use the `Sell inventory online` card and the `Online Order Fulfillment` card to define how the facility participates in fulfillment and inventory computation.

### Configure fulfillment settings

Users can configure the following settings for the facility:

* **Allow Pickup:** Controls whether the facility can support Buy Online, Pick-up In Store (BOPIS) and appear as a store pickup option.
* **Use Native Fulfillment App:** Indicates whether the facility uses HotWax Commerce's `Fulfillment App` or a third-party fulfillment system.
* **Generate Shipping Labels:** Controls whether shipping labels are generated through HotWax Commerce for the facility.
* **Days to Ship:** Sets the minimum number of days the facility requires to ship an order after brokering.

### Configure inventory computation

Retailers can enable or disable sales-channel toggles for the facility to control whether its Available-to-Promise (ATP) is included in online inventory computation for each configured channel.

## Set fulfillment capacity

Fulfillment capacity determines how many orders can be allocated to a facility in a day.

1. On the `Online Order Fulfillment` card, open the overflow menu next to `number of orders allocated today`.
2. Choose one of the available options:
   * `Unlimited capacity`
   * `No capacity`
   * `Custom`
3. Click `Apply` to save the selected capacity.
4. Use `View order count history` on the same card to review recent order counts when setting capacity.

## Manage facility logins

If the facility uses the native fulfillment flow, you can create facility-specific logins from the retail or warehouse login card.

1. Click `Add` in the login card.
2. Enter the facility username, password, and reset password link.
3. Click the `Save` icon.

## Manage external mappings

Use external mappings to connect a HotWax Commerce facility with Shopify, ERP, or another external system.

1. Open the facility and go to the `External Mappings` tab at the bottom of the `Facility details` page.
2. Click `Map Facility to an External System`.
3. Choose the external system for the mapping.
4. Complete the required fields:
   * For `Shopify`, select the store and enter the location ID from Shopify Admin.
   * For `Custom`, enter the `Mapping ID`, `Mapping Name`, and `Mapping Value`.
5. Click the `Save` icon to create the mapping.
6. Use `Edit` to update a mapping or `Remove` to delete it.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.hotwax.co/documents/system-admins/administration/company/facilities/manage-facility-details.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.