Manage Product Store settings

Review and update Product Store fields and application settings.

The Product Store details page is the canonical reference for brand-level settings. It separates direct Product Store fields from application settings used by order, inventory, routing, fulfillment, and customer workflows.

Change only settings included in the implementation plan. A Product Store setting can affect imported orders and active store operations.

Open Product Store details

1. Open the Company App.

2. Go to Product Store.

Choose the Product Store whose configuration you need to review.

1. Select the Product Store you need to change.

2. Confirm the Product Store name and ID.

3. Locate the setting in its configuration group.

4. Change the field or toggle.

5. Wait for the success message and confirm the displayed value.

Click Resume setup when the Product Store still has guided setup work.

Match the setting to its configuration group before changing it.

Review Product Store fields

The first part of the page contains these groups:

Group	Examples
Store identity and defaults	Store name, company, pay-to party, locale, and timezone
Order import and checkout	Order prefix, currency, sales channel, comments, and decimal quantity
Approval, payment, and accounting	Order approval, capture behavior, gift cards, and store credit
Inventory and product behavior	Reservation, inventory checks, search behavior, and product identifier
Digital, tax, and returns	Digital items, tax display, return receipt, and unpaid-order cancellation
Customer and suggestion behavior	Suggestion lists and digital product upload
Order statuses and customer messages	Approved, declined, and canceled statuses and authorization messages
Auto order retries	Card retry behavior and retry limits
Deprecated storefront fields	Legacy stylesheet and header assets

Treat Deprecated storefront fields as read-only unless a current implementation explicitly depends on them.

Review application settings

The second part of the page contains settings used by HotWax applications:

Group	Settings covered
Order import and approval settings	Billing information, approval without payment check, and payment capture tag
Returns and cancellation settings	Return deadline, returns facility, and idle-order rejection
Inventory and preorder settings	Physical pre-order inventory, pre-order group, release routing group, and product-type exclusions
Brokering and routing settings	Preselected facility tag and order-item pickup, shipping facility, and shipment method
Fulfillment operations settings	Fulfillment notifications, scan requirements, partial rejection, and receiving scan
Store pickup and BOPIS settings	Partial rejection, package, shipping-order visibility, printing, and tracking
Customer self-service settings	Cancellation, delivery address/method changes, pickup changes, and reroute method
Shipping and carrier settings	Rate shopping
Product identity and scanning settings	Product and barcode identification preferences
Rejection and exception settings	Quantity-on-hand effect, cycle count creation, and collateral rejection

Change a setting safely

1. Confirm the Product Store at the top of the page.

2. Record the current value.

3. Locate the relevant configuration group.

4. Change only the intended field.

5. For a text or number field, press Enter or leave the field. A toggle applies the change immediately.

6. Wait for the success message and confirm the displayed value.

7. Validate the affected workflow before applying the same change to another Product Store.

Use Clone Product Store settings when the same approved configuration must be copied to another Product Store.