Discover how to troubleshoot BOPIS notifications in the HotWax Commerce OMS for efficient customer communication.
If you are not receiving BOPIS notifications, consider the following troubleshooting scenarios:
Ensure that your device has a stable internet connection. Notifications rely on an active connection for delivery.
Confirm that the BOPIS app has the necessary settings to send notifications. Go to the BOPIS app's settings page, and ensure that notifications are enabled for required topics.
Verify that OMS instance meets compatibility requirements:
For BOPIS notifications to work, the instance should be on v.5.2.0. or above
If you are using browser notifications, check the settings for your specific browser:
Chrome: Manage Notifications on Chrome
Firefox: Push Notifications on Firefox
If you have blocked notifications in your browser, follow these steps to unblock and enable them:
Safari: Unblock Notifications on Safari
Chrome: Unblock Notifications on Chrome
Firefox: Unblock Notifications on Firefox
Ensure that operating system notifications are enabled:
If you are not receiving reminder notifications, follow these steps to check the configuration of the Open BOPIS Order Notifications job in the Job Manager app's Fulfillment category:
Open the Job Manager app.
Navigate to the Fulfillment category.
Confirm the configuration of the Open BOPIS Order Notifications job.
Ensure that the job is set up with the desired frequency for reminder notifications.
Contact Support
If issues persist, reach out to our support team for further assistance. Provide details about your device, operating system, and any error messages encountered for resolution.