The language switching feature in the HotWax Commerce platform is designed to enhance user accessibility and comfort by allowing users to operate the interface in their native or preferred language. This feature is particularly significant for a global user base, ensuring that language barriers do not hinder the efficient use of the platform.
Step 1: Navigate to Launchpad
Step 2: Open Any App
Access any of the apps, such as the Fulfillment App.
Step 3: Go to Settings Page
The settings page contains various customization options, Scroll Down to Find the Language Section.
Step 5: Choose Your Language from the Dropdown Menu
Select your desired language to update the interface language.
By following these steps, users can ensure that their interaction with the HotWax Commerce platform is seamless and tailored to their linguistic preferences.
This document aims to provide detailed troubleshooting steps for resolving issues related to order fulfillment in HotWax Commerce.
The fulfillment process has many different configurations that are setup to help you tune your workflow to your organizations needs. This document will help you troubleshoot common configuration issues in the fulfillment process that may be causing unexpected behaviour.
User unable to login into the Fulfillment App and view orders
If your user credentials are created and are able to log into Launchpad but are unable to login to the Fulfillment App you may not have permission to fulfill orders from any facility.
Solution In order to give a user permission to log into the Fulfillment App and view orders that are ready to be processed, the user must be associated with at least one facility. User’s can only fulfill orders from facilities that they are associated with, so add the user to all the facilities that they will be fulfilling from.
If you’re setting up an Admin user, set their Security Group to “Administrator”. This will automatically allow them to access facilities in the Fulfillment App without having to link them to each location individually.
For other users simply add the user to the facility from the Users App. To learn more about how users are added to facilites checkout the user managment guide.