Packed Orders

Order Details Card

The order card in the Packed Orders page shows the same basic details as in the Open Orders page, like order ID, product info, and customer name. However, a few things are different here. Instead of a picklist, store staff can generate a packing slip using the print icon.

There is also a mail icon to resend the pickup email to the customer, and a Handover button that is used to mark the order as completed once the customer picks up the order.

When the Handover button is clicked, a Proof of Delivery (POD) pop-up appears where the store associate records that the order has been collected either by the customer or by someone collecting it on their behalf. The associate verifies the order details and asks the person picking up the order to provide proof of identity, which can include:

• Uploading an ID image

• Providing a digital signature

• Entering a unique pickup code

The recorded details are saved and linked to the respective order. Once confirmation is saved, an automated email is sent to the customer with the order details and pickup confirmation.

Order Details Page

The Order Details page in the Packed Orders page shows all the usual order information. At the top, there is a mail icon that lets store staff resend an email to notify the customer that their order is ready for pickup, a watch icon to view the order item rejection history, and a print icon to generate the packing slip.

The page also allows store associates to edit the assigned picker for an order. To update the picker, associates can click the picker name. This opens a pop-up displaying all available pickers, and a new picker can be selected from the list.

Once an order is packed and marked as Ready for Pickup, store staff will see the Handover and Cancel Item buttons on the Order Details page. At this stage, rejecting or unpacking items is no longer possible.

Selecting Cancel Item opens a pop-up displaying a list of cancellation reasons. When an item is cancelled, an email is sent to the customer.

Below this section, the status is shown. The behavior of cancellation and refund depends on the following settings:

• If both the cancellation sync job and the Shopify setting to process refunds are enabled, the cancellation and refund will be sent to Shopify.

• If the cancellation sync job is enabled but the Shopify refund setting is disabled, only the cancellation will be sent to Shopify.

• If the cancellation sync job is disabled, nothing is sent to Shopify, not the cancellation and not the refund, even if the Shopify refund setting is enabled.