Learn about the Packed Order tab in the BOPIS app, where orders ready for customer handover are displayed, with convenient search functionality.
All orders that are packed and ready to be handed over to customers are displayed on the Packed tab on Orders page. Users can also use the Search bar on this page to find packed orders using customer name, product name, or order ID. Some key attributes on the order cards available on this page are listed below.
Generate Packing Slip: A packing slip is a document listing the contents of a package. It serves as a quick reference for both the sender and the recipient to verify products in the package. With the generate packing slip feature, store associates can generate packing slips manually using the print icon, available on each order card.
For packing slip (document) generation, the app opens a new tab. Ensure that the pop-up blocker is disabled to allow seamless access.
Email: In case a customer doesn’t come to pick up their order, users can re-send ready for pickup email notification to the customer using the mail icon available on the order card, a pop-up card will appear confirming re-sending the email. This feature addresses the challenge of delayed pick-ups, misunderstandings, and even order cancellations. This action can also be performed from the Order details page.
Handover: When customers arrive to receive their orders and the store associates handover the order to the customer, they need to click on the Handover button to mark the order as delivered. Alternatively, this can also be done on the Order details page of the packed order.
Stock information, order timeline, and handling instructions are also visible on the order card on this page.
After clicking the `Handover` button, the orders are marked completed and moved to `Completed` tab.
Store associates can print picklists for BOPIS (Buy Online, Pick Up In Store) orders through HotWax Commerce’s BOPIS App, streamlining the review of handling instructions and ensuring accurate picking and packing of items. This feature allows associates to fulfill pickup orders while clearly noting any special requests, such as gift wrapping or specific packaging requirements.
For example, if a customer requests gift wrapping, the printed picklist will prominently display this instruction, enabling the associate to prepare the item accordingly before notifying the customer that their order is ready for pickup. This not only boosts accuracy in order fulfillment but also enhances the overall customer experience by ensuring all special instructions are seamlessly followed.
Access the BOPIS App: Open the HotWax Commerce BOPIS App on your device.
Navigate to the Order Details Page: Go to the Order Details section to view all current BOPIS orders.
Select the Relevant Order: Locate the specific order you need to fulfill.
Find the Print Icon: Within the order box, you will see a print icon. Click on this icon to initiate the printing process.
Print the Picklist: The app will generate a detailed picklist that includes all necessary information, including handling instructions and any special requests from the customer.
