Notification error
Discover how to troubleshoot BOPIS notifications in the HotWax Commerce OMS for efficient customer communication.
Not Receiving Notifications
If you are not receiving BOPIS notifications, consider the following troubleshooting scenarios:
Check Internet Connection
Ensure that your device has a stable internet connection. Notifications rely on an active connection for delivery.
Verify BOPIS App settings
Confirm that the BOPIS app has the necessary settings to send notifications. Go to the BOPIS app's settings page, and ensure that notifications are enabled for required topics.
Confirm System Compatibility
Verify that OMS instance meets compatibility requirements:
For BOPIS notifications to work, the instance should be on v.5.2.0. or above
Review Browser Notification Settings
If you are using browser notifications, check the settings for your specific browser:
Chrome: Manage Notifications on Chrome
Firefox: Push Notifications on Firefox
If you have blocked notifications in your browser, follow these steps to unblock and enable them:
Safari: Unblock Notifications on Safari
Chrome: Unblock Notifications on Chrome
Firefox: Unblock Notifications on Firefox
Review Operating System Notification Settings
Ensure that operating system notifications are enabled:
Not Receiving Reminder Notifications
If you are not receiving reminder notifications, follow these steps to check the configuration of the Open BOPIS Order Notifications job in the Job Manager app's Fulfillment category:
Open the Job Manager app.
Navigate to the Fulfillment category.
Confirm the configuration of the
Open BOPIS Order Notificationsjob.Ensure that the job is set up with the desired frequency for reminder notifications.
Contact Support
If issues persist, reach out to our support team for further assistance. Provide details about your device, operating system, and any error messages encountered for resolution.
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