File imports

Investigate pending, failed, canceled, or partially processed files.

Open MDM > File history and find the exact file or log identifier.

Investigate a pending file

1. Confirm the file status and submission time.

2. Review its priority and configuration.

3. Check whether earlier queued files are still processing.

4. Open the relevant file detail.

5. Review the processing timeline.

Do not upload the file again while the original submission remains pending.

Use the cancel action only when it appears for the pending record and you have confirmed that the file should not process.

Investigate failed records

1. Open the file detail.

2. Select Errors.

3. Search for the affected record identifier.

4. Compare the error with the same row in Original.

5. Open the import configuration.

6. Correct the source data or confirmed configuration problem.

7. Submit a corrected file through Manual uploads.

Cancellation or resubmission does not reverse records that were already processed.

Investigate a missing file

1. Confirm the active product store.

2. Clear File History filters.

3. Search by file name, configuration, and log identifier.

4. Confirm whether the submission succeeded.

5. Refresh file data from Settings > Data Fetch Status.

If the source system did not submit the file, investigate that integration before changing the import configuration.

Check the queue poller

Queued imports depend on the configured bulk-file processing job.

1. Open Catalog.

2. Search for the bulk imported file processing job used by the instance.

3. Confirm its schedule and pause state.

4. Review recent runs and linked file logs.

See Configure Data Manager for backend queue and configuration concepts.