Message history

Find inbound and outbound system messages and open their processing details.

Open System messages > Message history to trace data exchanged between HotWax Commerce and connected systems.

Filter message history

Search for a message identifier or related value. Combine the search with:

• Status

• Parent Type

• Type

• Remote

• Direction

Use Previous and Next to move through result pages.

System messages do not use the product store as a global filter. Use message type, remote system, direction, and identifiers to narrow the list.

Read a message record

A message record can show:

• System message identifier

• Message type

• Remote system

• Inbound or outbound direction

• Current status

• Created and updated times

• Parent or related message information

Select a record to open Trace a system message.

Start with the right identifier

Use the identifier from the failed integration, linked file, data export, or support event. Do not substitute a parent message, remote system, or adjacent message type for the exact message you need to trace.