> For the complete documentation index, see [llms.txt](https://docs.hotwax.co/documents/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/apply-routing-strategies/template.md).

# Use routing templates

Use these templates when you need a complete routing design instead of a single routing recipe. Each template maps a business goal to routing groups, routings, and routing rules in the HotWax Commerce Omnichannel Order Management System (OMS).

| Template                                                                                                                                    | Business goal                                                               |
| ------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------- |
| [Cross-border shipping](/documents/retail-operations/orders/order-routing/apply-routing-strategies/template/cross-border-shipping.md)       | Route orders by country-specific shipping methods and facility eligibility. |
| [Inventory-based shipping](/documents/retail-operations/orders/order-routing/apply-routing-strategies/template/inventory-based-shipping.md) | Protect store inventory while prioritizing rejected and expedited orders.   |

Before you apply a template:

1. Create the required [facility groups](https://github.com/hotwax/oms-documentation/tree/user-guides-pub/documents/system-admin/administration/facilities/manage-groups.md).
2. Confirm your queue, shipping method, and sales channel values.
3. Replace every example name and threshold with a value from your OMS.
4. Build the configuration in `Draft`.
5. Review and test the full routing group before you change it to `Active`.

Read [manage routing groups](/documents/retail-operations/orders/order-routing/manage-and-configure/brokering-runs.md), [configure routings](/documents/retail-operations/orders/order-routing/manage-and-configure/routing-rules.md), and [configure routing rules](/documents/retail-operations/orders/order-routing/manage-and-configure/inventory-rules.md) for field-level instructions.


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