# Documents

## Home

- [Documents](https://docs.hotwax.co/documents/readme.md): This document serves as a hub linking various user manuals for HotWax Commerce, an omnichannel Order Management System integrating Shopify and NetSuite.

## Learn HotWax OMS

- [Glossary](https://docs.hotwax.co/documents/learn-hotwax-oms/readme.md): Learn about common terms in omnichannel order and inventory management.
- [Getting Started with HotWax Commerce](https://docs.hotwax.co/documents/learn-hotwax-oms/getting-started.md)
- [Introduction](https://docs.hotwax.co/documents/learn-hotwax-oms/business-processes/business-processes.md): Welcome to the Business Processes guide, designed to provide a detailed understanding of our key operational workflows, including order fulfillment, inventory management, and order routing.
- [Order Fulfillment](https://docs.hotwax.co/documents/learn-hotwax-oms/business-processes/order-fulfillment.md): Order fulfillment is a critical business process for retailers, orchestrating the journey from order allocation to making it ready for shipping, ensuring timely delivery to the customers' doorstep.
- [Inventory Management](https://docs.hotwax.co/documents/learn-hotwax-oms/business-processes/inventory-management.md): Inventory management business process helps omnichannel retailers accurately track inventory changes and ensure that product availability aligns with customer demand across all sales channels.
- [Introduction](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/business-process-models.md): Welcome to the Business Process Models (BPM) designed to provide insights into the inner workings of HotWax Commerce.
- [Order Lifecycle](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/order-lifecycle.md): The Order Lifecycle BPM illustrates how HotWax Commerce orchestrates the journey of an order from creation to approval, routing, and fulfillment, ensuring accuracy at every stage.
- [Store Fulfillment Lifecycle](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/store-fulfillment-lifecycle.md): The Store Fulfillment Lifecycle BPM illustrates how HotWax Commerce Store Fulfillment App enables store associates to Pick, Pack & Ship online orders received at stores.
- [Warehouse Fulfillment Lifecycle](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/warehouse-fulfillment-lifecycle.md): The Warehouse Fulfillment Lifecycle BPM illustrates the process of fulfilling an order allocated to a warehouse, followed by synchronizing fulfillment updates to HotWax Commerce.
- [Inventory Lifecycle](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/inventory-lifecycle.md): The Inventory Lifecycle BPM illustrates how HotWax Commerce calculates the online ATP of a product to maintain accurate sellable inventory on eCommerce platforms
- [Transfer Orders Lifecycle](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/transferorder-lifecycle.md): The Transfer Orders Lifecycle BPM illustrates the internal movement of inventory in omnichannel landscape facilitated by warehouses to stores, between stores, or stores to warehouses transfer orders.
- [Gift Card Orders Lifecycle](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/giftcard-orders-lifecycle.md): The Gift Card Orders Lifecycle BPM illustrates the process of fulfilling digital as well as physical gift card orders placed by customers on eCommerce.
- [Returns Lifecycle](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/returns-lifecycle.md)
- [Web Returns with Loop](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/returns-lifecycle/loop-web-returns-lifecycle.md): The Web Return Lifecycle BPM illustrates how returns are managed between RMS, eCommerce, ERP, and HotWax Commerce.
- [In-Store Returns with Shopify POS](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/returns-lifecycle/shopify-pos-returns-lifecycle.md): The In-Store Returns Lifecycle BPM illustrates how in-store returns are managed between POS as RMS, ERP, and HotWax Commerce.
- [In-Store Returns with Loop](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/returns-lifecycle/loop-pos-returns-lifecycle.md): The In-Store Returns Lifecycle BPM illustrates how in-store returns are managed between RMS, POS, ERP, and HotWax Commerce.
- [Exchanges Lifecycle](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/exchanges-lifecycle.md)
- [Web Exchanges with Loop](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/exchanges-lifecycle/loop-web-exchanges-lifecycle.md): The Web Exchange Lifecycle BPM illustrates how exchanges are processed between RMS, eCommerce, ERP, and HotWax Commerce.
- [In-Store Exchanges with Loop](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/exchanges-lifecycle/loop-pos-exchanges-lifecycle.md): The In-Store Exchanges Lifecycle BPM illustrates how in-store exchanges are managed between RMS, eCommerce, ERP, and HotWax Commerce.
- [How to Configure BOPIS](https://docs.hotwax.co/documents/learn-hotwax-oms/how-to-guides/configure-bopis.md): Learn how to configure BOPIS when setting up HotWax Commerce
- [How to Configure Store Fulfillment](https://docs.hotwax.co/documents/learn-hotwax-oms/how-to-guides/configure-store-fulfillment.md): Learn how to configure Store Fulfillment when setting up HotWax Commerce

## Store Operations

- [Launchpad](https://docs.hotwax.co/documents/store-operations/readme.md): The Launchpad serves as the central hub for all HotWax Commerce apps, providing easy access to development, user acceptance testing (UAT), and production versions of the applications all in one place.
- [BOPIS Fulfillment App](https://docs.hotwax.co/documents/store-operations/orders/bopis.md): The BOPIS Fulfillment App is designed for store managers and associates, providing a focused interface to Pick, Pack, and Handover store pickup orders. The app also includes features to manage Ship-to
- [Open Orders](https://docs.hotwax.co/documents/store-operations/orders/bopis/open-orders-page.md): The Open Orders page allows store associates to view and manage newly assigned orders that are pending fulfillment. On this page, store associates can filter orders, review order details, pick individ
- [Packed Orders](https://docs.hotwax.co/documents/store-operations/orders/bopis/packed-order-tab.md): The Packed Orders tab displays all orders that have been packed and are ready to be handed over to the customer. From this tab, store associates can view order details, print the packing slip, and sen
- [Completed Orders](https://docs.hotwax.co/documents/store-operations/orders/bopis/completed-orders-tab.md): The Completed Orders page allows store staff to view and refer to all orders that have been successfully handed over to customers.
- [Gift Card Activation](https://docs.hotwax.co/documents/store-operations/orders/bopis/gift-card-activation.md): This page explains how gift cards can be fulfilled in the BOPIS App.
- [Ship to Store](https://docs.hotwax.co/documents/store-operations/orders/bopis/ship-to-store.md): Learn about the Ship to Store feature, allowing customers to place pickup orders for products not immediately available at their preferred location.
- [Catalog Page](https://docs.hotwax.co/documents/store-operations/orders/bopis/catalog-page.md): Discover the Catalog page in the BOPIS app, offering a comprehensive list of products available for store pickup, along with inventory availability and product details.
- [Settings Page](https://docs.hotwax.co/documents/store-operations/orders/bopis/settings-page.md): Learn about the Settings page in the BOPIS app, providing configuration options to streamline processes and optimize efficiency.
- [Troubleshooting](https://docs.hotwax.co/documents/store-operations/orders/bopis/troubleshooting.md): Troubleshoot issues related to BOPIS in HotWax.
- [Notification Error](https://docs.hotwax.co/documents/store-operations/orders/bopis/troubleshooting/notifications-error.md): Discover how to troubleshoot BOPIS notifications in the HotWax Commerce OMS for efficient customer communication.
- [Fulfillment App](https://docs.hotwax.co/documents/store-operations/orders/fulfillment.md): The Fulfillment App is designed for store managers and associates, providing a focused interface to easily Pick, Pack, and Ship orders. The app also includes features to create and update rejection re
- [Open Orders](https://docs.hotwax.co/documents/store-operations/orders/fulfillment/open-orders.md): The Open Orders page allows store associates to view and manage newly assigned orders that are pending fulfillment. On this page, store associates can filter orders, review order details, pick individ
- [In Progress Orders](https://docs.hotwax.co/documents/store-operations/orders/fulfillment/in-progress.md): The "In Progress" tab contains orders that have been picked and moved from the "Open" tab. This page is dedicated to the packing stage of fulfillment. Here, associates can activate gift cards, generat
- [Completed Orders](https://docs.hotwax.co/documents/store-operations/orders/fulfillment/completed-orders.md): The Completed Orders page shows all orders that have been picked, packed, and are ready to ship. On this page, store associates can ship orders in bulk, unpack them if needed, download the manifest, a
- [Rejection](https://docs.hotwax.co/documents/store-operations/orders/fulfillment/rejection.md)
- [Gift Card and Kit Products](https://docs.hotwax.co/documents/store-operations/orders/fulfillment/gift-card-and-kit-product.md): This page outlines the process of gift card activation and kit product fulfillment within the HotWax Fulfillment App.
- [Transfer Order](https://docs.hotwax.co/documents/store-operations/orders/fulfillment/transfer-order.md): The Transfer Orders Page helps store staff create and fulfill TOs easily. They can view all existing TOs, the current status of TOs, and create new ones.
- [Settings Page](https://docs.hotwax.co/documents/store-operations/orders/fulfillment/fulfillment-setting-page.md): The Settings page displays all configuration options that store teams can use to manage order fulfillment as per their store operations.
- [Order Lookup](https://docs.hotwax.co/documents/store-operations/orders/fulfillment/order-lookup.md)
- [Shipping Label Generations](https://docs.hotwax.co/documents/store-operations/orders/fulfillment/shipping-label-generation.md): Learn how to troubleshoot issues with generating shipping labels in the HotWax Commerce Fulfillment App for seamless label creation.
- [Change Shipping Method](https://docs.hotwax.co/documents/store-operations/orders/fulfillment/change-shipping-method.md)
- [Troubleshooting](https://docs.hotwax.co/documents/store-operations/orders/fulfillment/troubleshooting.md)
- [Change Language](https://docs.hotwax.co/documents/store-operations/orders/fulfillment/troubleshooting/change-language.md)
- [Unable to Login](https://docs.hotwax.co/documents/store-operations/orders/fulfillment/troubleshooting/unable-to-login.md)
- [In-Store Returns](https://docs.hotwax.co/documents/store-operations/orders/in-store-returns.md): Learn how HotWax Commerce OMS simplifies in-store return processes for retailers, ensuring efficient handling of online orders in physical stores.
- [Receiving](https://docs.hotwax.co/documents/store-operations/inventory/receiving.md)
- [Transfer Orders](https://docs.hotwax.co/documents/store-operations/inventory/receiving/transfer-orders.md)
- [Returns and Purchase Orders](https://docs.hotwax.co/documents/store-operations/inventory/receiving/returns-and-purchase-orders.md): Manage purchase orders and returns while keeping inventory counts accurate.
- [Reports](https://docs.hotwax.co/documents/store-operations/inventory/receiving/reports.md): Track and manage discrepancies in fulfilled transfer orders, ensuring precise alignment between expected and received quantities.
- [Settings](https://docs.hotwax.co/documents/store-operations/inventory/receiving/settings.md)
- [Permissions](https://docs.hotwax.co/documents/store-operations/inventory/receiving/permissions.md)
- [Cycle Count](https://docs.hotwax.co/documents/store-operations/inventory/cycle-count.md)
- [Plan Cycle Count](https://docs.hotwax.co/documents/store-operations/inventory/cycle-count/plan-cycle-count.md)
- [Start & Complete Session](https://docs.hotwax.co/documents/store-operations/inventory/cycle-count/start-complete-session.md): a comprehensive guide to performing cycle counts, scanning items, and handling discrepancies.
- [Count Progress & Review](https://docs.hotwax.co/documents/store-operations/inventory/cycle-count/count-progress-review.md)
- [Run Diagnostics](https://docs.hotwax.co/documents/store-operations/inventory/cycle-count/run-diagnostics.md)
- [Transfer Orders](https://docs.hotwax.co/documents/store-operations/inventory/transfer-order-management.md): How to manage transfer orders in HotWax Commerce.
- [Transfer Order Fulfillment](https://docs.hotwax.co/documents/store-operations/inventory/transfer-order-management/transfer-order-fulfillment.md): How to fulfill transfer orders in HotWax Commerce
- [Transfer Order Receiving](https://docs.hotwax.co/documents/store-operations/inventory/transfer-order-management/transfer-order-receiving.md): How to receive transfer orders in HotWax Commerce.
- [Transfer Order Picklist](https://docs.hotwax.co/documents/store-operations/inventory/transfer-order-management/picklist.md): This document describes the Picklist Functionality for Store Transfer Fulfillment.

## Retail Operations

- [Launchpad](https://docs.hotwax.co/documents/retail-operations/readme.md): The Launchpad serves as the central hub for all HotWax Commerce apps, providing easy access to development, user acceptance testing (UAT), and production versions of the applications all in one place.
- [Job Management](https://docs.hotwax.co/documents/retail-operations/workflow/workflow.md): Discover how HotWax Commerce's Job Manager App streamlines order, product, and inventory operations with its workflow management features.
- [Job Details](https://docs.hotwax.co/documents/retail-operations/workflow/workflow/job-details.md): Manage pre-configured job automation from Job Details page to streamline operations within the Order Management System.
- [Job Categories](https://docs.hotwax.co/documents/retail-operations/workflow/workflow/job-categories.md): Jobs are categorized based on their operations, ensuring that related operations are grouped together for efficient configuration.
- [Job Queueing](https://docs.hotwax.co/documents/retail-operations/workflow/workflow/job-queueing.md): Manage all pending, running, and completed jobs from the Pipeline page. With intuitive controls and detailed job information, you can effectively monitor and manage job execution.
- [Initial Load](https://docs.hotwax.co/documents/retail-operations/workflow/workflow/initial-load.md): Schedule jobs responsible for importing all products and orders into the system for the initial deployment and instance configuration from the Initial Load category.
- [Bulk Scheduling](https://docs.hotwax.co/documents/retail-operations/workflow/workflow/bulk-scheduling.md): Effortlessly schedule and manage bulk jobs with ease. Configure, select, and streamline workflows seamlessly.
- [Troubleshooting](https://docs.hotwax.co/documents/retail-operations/workflow/workflow/troubleshooting.md)
- [Job Stuck](https://docs.hotwax.co/documents/retail-operations/workflow/workflow/troubleshooting/job-stuck.md): Learn how to troubleshoot job stuck issues in the HotWax Commerce Job Manager app for seamless job processing.
- [Job Failed](https://docs.hotwax.co/documents/retail-operations/workflow/workflow/troubleshooting/job-failed.md): Learn how to troubleshoot failed job issues in the HotWax Commerce Job Manager app.
- [Duplicate Jobs](https://docs.hotwax.co/documents/retail-operations/workflow/workflow/troubleshooting/duplicate-job-scheduled.md)
- [Job Scheduling](https://docs.hotwax.co/documents/retail-operations/workflow/workflow/troubleshooting/schedule-job.md): Learn how to troubleshoot issues with scheduling jobs in the HotWax Commerce Job Manager application for seamless job management.
- [Job Scheduling Errors](https://docs.hotwax.co/documents/retail-operations/workflow/workflow/troubleshooting/job-scheduling-errors.md)
- [Job Workflows](https://docs.hotwax.co/documents/retail-operations/workflow/job-workflows.md): The section details how various jobs contribute to the overall system, from order allocation to inventory management, and offers resolutions into troubleshooting and performance.
- [Parameters](https://docs.hotwax.co/documents/retail-operations/workflow/job-workflows/parameters.md)
- [Pre-Orders](https://docs.hotwax.co/documents/retail-operations/workflow/job-workflows/pre-orders.md): Learn about the Pre-Order job in HotWax Commerce.
- [Orders](https://docs.hotwax.co/documents/retail-operations/workflow/job-workflows/orders.md): Learn about the Orders jobs in HotWax Commerce.
- [Fulfillment](https://docs.hotwax.co/documents/retail-operations/workflow/job-workflows/fulfillment.md): Learn about the Fulfillment jobs in HotWax Commerce.
- [Inventory](https://docs.hotwax.co/documents/retail-operations/workflow/job-workflows/inventory.md): Discover how Inventory job works in HotWax Commerce.
- [Products](https://docs.hotwax.co/documents/retail-operations/workflow/job-workflows/products.md): Learn about the Products job in HotWax Commerce.
- [Miscellaneous](https://docs.hotwax.co/documents/retail-operations/workflow/job-workflows/miscellaneous.md): Learn about the miscellaneous jobs in HotWax Commerce.
- [Product Management](https://docs.hotwax.co/documents/retail-operations/products/product-management.md)
- [Breaking Variants Into Independent Products](https://docs.hotwax.co/documents/retail-operations/products/breaking-variants-into-independent-products.md)
- [Order Management](https://docs.hotwax.co/documents/retail-operations/orders/order-management.md): Checkout workflows involved in Order Management. Gaining an understanding of these processes will give you an overview of how orders are handled from start to end.
- [Find Sales Orders](https://docs.hotwax.co/documents/retail-operations/orders/order-management/find-sales-orders.md)
- [View Order Details](https://docs.hotwax.co/documents/retail-operations/orders/order-management/view-order-details.md)
- [Update Sales Orders](https://docs.hotwax.co/documents/retail-operations/orders/order-management/update-sales-order.md): Discover how sales orders are updated in HotWax Commerce OMS.
- [Allocate Sales Orders](https://docs.hotwax.co/documents/retail-operations/orders/order-management/allocate-sales-order.md): Learn how the sales orders are allocated efficiently in different scenarios.
- [Soft Allocation](https://docs.hotwax.co/documents/retail-operations/orders/order-management/soft-allocation.md): Discover the Soft Allocation Workflow for seamless order handling between Shopify and HotWax Commerce.
- [Order Cancellations](https://docs.hotwax.co/documents/retail-operations/orders/order-management/order-cancellations.md)
- [Auto-Cancellation](https://docs.hotwax.co/documents/retail-operations/orders/order-management/auto-cancellation.md)
- [Troubleshooting](https://docs.hotwax.co/documents/retail-operations/orders/order-management/troubleshooting.md)
- [Error Due to Incorrect JSON](https://docs.hotwax.co/documents/retail-operations/orders/order-management/troubleshooting/error-in-order-json.md)
- [Order Approval Errors](https://docs.hotwax.co/documents/retail-operations/orders/order-management/troubleshooting/order-approval.md): Troubleshooting Guide for orders stuck in created status
- [Order Status Discrepancy](https://docs.hotwax.co/documents/retail-operations/orders/order-management/troubleshooting/order-status-discrepancy.md)
- [Order Indexing Discrepancy](https://docs.hotwax.co/documents/retail-operations/orders/order-management/troubleshooting/order-indexing-discrepancy.md)
- [Order Attribute Missing](https://docs.hotwax.co/documents/retail-operations/orders/order-management/troubleshooting/order-attribute-missing.md)
- [Duplicate Orders](https://docs.hotwax.co/documents/retail-operations/orders/order-management/troubleshooting/duplicate-orders.md): Troubleshooting guide for duplicate orders
- [Shopify Order Import Failures](https://docs.hotwax.co/documents/retail-operations/orders/order-management/troubleshooting/shopify-order-import-failure.md): This document provides steps to diagnose and resolve issues when orders fail to transfer from Shopify to HotWax Commerce (OMS).
- [Order Routing](https://docs.hotwax.co/documents/retail-operations/orders/order-routing.md): This guide will help you understand how to manage and route orders efficiently using HotWax Commerce’s Order Routing App, optimizing order fulfillment strategies.
- [Brokering Runs](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/brokering-runs.md): Learn about Brokering Runs.
- [Routing Rules](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/routing-rules.md): Learn about Routings.
- [Inventory Rules](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/inventory-rules.md): Learn about Inventory Rules.
- [Weeks of Supply Routing](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/weeks-of-supply-routing.md): Route orders using Weeks of Supply to protect high-demand stores and clear inventory from locations with deeper coverage.
- [Test Drive](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/test-drive.md)
- [Use Cases](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/use-cases.md)
- [Additional Settings](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/additional-settings.md)
- [Templates](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/template.md)
- [Inventory Based Shipping](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/template/inventory-based-shipping.md)
- [Cross Border Shipping](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/template/cross-border-shipping.md)
- [Troubleshooting](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/troubleshooting.md)
- [Scheduling Errors](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/troubleshooting/scheduling-error.md): Learn how to resolve brokering issues related to incorrect scheduling
- [Incorrect Facility Configurations](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/troubleshooting/incorrect-facility-configurations.md): Discover your guide to troubleshooting brokering issues due to incorrect Facility Associations
- [Inventory Unavailability](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/troubleshooting/inventory-unavailability.md): Discover your guide for troubleshooting issues for order brokering due to inventory unavailability
- [Incorrect Shipping Method Mapping](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/troubleshooting/incorrect-shipping-method-mapping.md): Discover your guide for troubleshooting Brokering Issues due to Incorrect Shipping Method
- [Pre-Orders](https://docs.hotwax.co/documents/retail-operations/orders/pre-orders.md): Discover how HotWax Commerce's Pre-order Solution maximizes revenue potential and operational efficiency for retailers, simplifying the entire pre-order process.
- [Purchase Order Upload](https://docs.hotwax.co/documents/retail-operations/orders/pre-orders/purchase-order-uploads.md): Learn how HotWax Commerce automates pre-order and back-order management through the use of purchase orders, offering integration with ERP systems and a simplified process for manual import.
- [Purchase Order Management](https://docs.hotwax.co/documents/retail-operations/orders/pre-orders/purchase-order-management.md): Discover how to manage uploaded purchase orders in HotWax Commerce, including viewing, editing, making changes, or canceling purchase orders.
- [Pre-Order Jobs](https://docs.hotwax.co/documents/retail-operations/orders/pre-orders/pre-order-jobs.md): Learn about setting up pre-order jobs in HotWax Commerce to sync pre-orders with the eCommerce platform, ensuring accurate listing and seamless operations
- [Audit Pre-Orders](https://docs.hotwax.co/documents/retail-operations/orders/pre-orders/audit-pre-order.md): Gain a clear understanding of your presell catalog with HC's Audit feature, allowing you to track the status of pre-orders and back orders, and confirm listed items on the eCommerce platform.
- [Pre-Order Allocation](https://docs.hotwax.co/documents/retail-operations/orders/pre-orders/pre-order-allocation.md): Discover how HotWax Commerce automatically allocates sales orders for pre-order items on a first-in, first-out (FIFO) basis, with the flexibility for manual allocation when needed.
- [Release Pre-Orders](https://docs.hotwax.co/documents/retail-operations/orders/pre-orders/release-pre-orders.md): Learn how HC automatically handles the release and brokering of Shopify Pre-Orders, with the option for manual release preferred by merchants managing both physical stores and eCommerce platforms.
- [Reports](https://docs.hotwax.co/documents/retail-operations/orders/pre-orders/reports.md): Discover how HotWax Commerce OMS provides out-of-the-box pre-order reports to monitor and track pre-order operations, ensuring efficient management of all pre-orders.
- [Troubleshooting](https://docs.hotwax.co/documents/retail-operations/orders/pre-orders/troubleshooting.md)
- [Inaccurate Inventory Computation](https://docs.hotwax.co/documents/retail-operations/orders/pre-orders/troubleshooting/inaccurate-inventory-computation.md): Learn how to troubleshoot inaccurate inventory computation issues in HotWax Commerce for accurate product availability, especially during pre-orders.
- [Missing Product Linking](https://docs.hotwax.co/documents/retail-operations/orders/pre-orders/troubleshooting/missing-product-linking.md): Discover how to troubleshoot missing product linking issues between HotWax Commerce and Shopify for enabling pre-order options and seamless product synchronization.
- [Product Syns Issues](https://docs.hotwax.co/documents/retail-operations/orders/pre-orders/troubleshooting/preorder-backorder-product-sync-issues.md)
- [Returns](https://docs.hotwax.co/documents/retail-operations/orders/returns.md): Learn about HotWax Commerce's return management solutions, including importing returns from Shopify and creating in-store returns.
- [Import Returns](https://docs.hotwax.co/documents/retail-operations/orders/returns/import-returns.md): Discover how HotWax Commerce streamlines the return management process for Shopify retailers by integrating with Shopify to import returns.
- [In-Store Returns](https://docs.hotwax.co/documents/retail-operations/orders/returns/in-store-returns.md): Learn how HotWax Commerce OMS simplifies in-store return processes for retailers, ensuring efficient handling of online orders in physical stores.
- [Restock Returns](https://docs.hotwax.co/documents/retail-operations/orders/returns/restock-returns.md): Discover how HotWax Commerce manages restock returns for both online and in-store orders, ensuring accurate inventory management and syncing with Shopify.
- [Inventory Management](https://docs.hotwax.co/documents/retail-operations/inventory/inventory-management.md)
- [Find Product Inventory](https://docs.hotwax.co/documents/retail-operations/inventory/inventory-management/find-product-inventory.md)
- [Product Inventory View Page](https://docs.hotwax.co/documents/retail-operations/inventory/inventory-management/product-inventory-view.md)
- [Configure Product Inventory](https://docs.hotwax.co/documents/retail-operations/inventory/inventory-management/configure-product-inventory.md)
- [Inventory Upload](https://docs.hotwax.co/documents/retail-operations/inventory/inventory-upload.md): Effortlessly upload bulk inventory data, map fields, and identify errors for seamless integration, even with legacy systems lacking API integration.
- [Schedule Restocking](https://docs.hotwax.co/documents/retail-operations/inventory/inventory-upload/schedule-restock.md)
- [Inventroy Import Method](https://docs.hotwax.co/documents/retail-operations/inventory/inventory-upload/import-methods.md)
- [Transfers](https://docs.hotwax.co/documents/retail-operations/inventory/transfers-app.md): Monitor transfer orders, review discrepancies, and manage Transfers App settings.
- [Find Transfer Orders](https://docs.hotwax.co/documents/retail-operations/inventory/transfers-app/find-transfer-order.md): Find and organize transfer orders in the Transfers App.
- [Transfer Order Creation](https://docs.hotwax.co/documents/retail-operations/inventory/transfers-app/transfer-order-creation.md): Create a new transfer order in the Transfers App.
- [Transfer Order Details](https://docs.hotwax.co/documents/retail-operations/inventory/transfers-app/transfer-order-details.md): Review key fields and actions on the Transfer Order Details page.
- [Transfer Discrepancies](https://docs.hotwax.co/documents/retail-operations/inventory/transfers-app/transfers-discrepancies.md): Review transfer discrepancies by type and facility in the Transfers App.
- [Transfers App Settings](https://docs.hotwax.co/documents/retail-operations/inventory/transfers-app/transfers-settings.md): Configure product store, product identifier, timezone, and access links in the Transfers App.
- [Transfer Order Fulfillment](https://docs.hotwax.co/documents/retail-operations/inventory/transfers-app/transfers-fulfillment.md): View shipments for a fulfilled transfer order.
- [Cycle Count](https://docs.hotwax.co/documents/retail-operations/inventory/cycle-count.md)
- [Bulk Upload](https://docs.hotwax.co/documents/retail-operations/inventory/cycle-count/bulk-upload.md)
- [Assigned](https://docs.hotwax.co/documents/retail-operations/inventory/cycle-count/assigned.md)
- [Pending Review](https://docs.hotwax.co/documents/retail-operations/inventory/cycle-count/pending-review.md)
- [Closed](https://docs.hotwax.co/documents/retail-operations/inventory/cycle-count/closed.md)
- [Available to Promise Management](https://docs.hotwax.co/documents/retail-operations/inventory/available-to-promise.md): This page explains how HotWax Commerce calculates Available-to-Promise (ATP) by syncing inventory across channels and factoring in safety stock, thresholds, and facility exclusions.
- [Concepts](https://docs.hotwax.co/documents/retail-operations/inventory/available-to-promise/concepts.md): This page explains how retailers use product tags and facility groups in HotWax Commerce to manage inventory and order fulfillment across multiple sales channels, including setting up Available-to-Pro
- [Create Channels](https://docs.hotwax.co/documents/retail-operations/inventory/available-to-promise/create-channels.md)
- [Safety Stock Rules](https://docs.hotwax.co/documents/retail-operations/inventory/available-to-promise/safety-stock-rules.md)
- [Threshold Rules](https://docs.hotwax.co/documents/retail-operations/inventory/available-to-promise/threshold-rules.md)
- [Store Pickup Rules](https://docs.hotwax.co/documents/retail-operations/inventory/available-to-promise/store-pickup-rules.md): This page explains how retailers use store pickup rules in HotWax Commerce to suppress product availability across facilities and sales channels.
- [Shipping Rules](https://docs.hotwax.co/documents/retail-operations/inventory/available-to-promise/shipping-rule.md)
- [Schedule ATP Rules](https://docs.hotwax.co/documents/retail-operations/inventory/available-to-promise/schedule-atp-rules.md)
- [Use Cases](https://docs.hotwax.co/documents/retail-operations/inventory/available-to-promise/use-cases.md)
- [Safety Stock](https://docs.hotwax.co/documents/retail-operations/inventory/safety-stock.md): Learn to implement effective strategies to manage stock levels and mitigate fulfillment discrepancies with HotWax Commerce's Safety Stock manual.
- [Set Bulk Safety Stock](https://docs.hotwax.co/documents/retail-operations/inventory/safety-stock/set-bulk-safety-stock.md): Streamline stock control for multiple products across diverse facilities effortlessly.
- [Set Individual Safety Stock](https://docs.hotwax.co/documents/retail-operations/inventory/safety-stock/set-individual-safety-stock.md): Target high-demand scenarios by setting up customized safety stock levels for specific products at designated facilities.
- [Set Facility-Wise Safety Stock](https://docs.hotwax.co/documents/retail-operations/inventory/safety-stock/facility-wise-safety-stock.md)
- [Re-Order Inventory](https://docs.hotwax.co/documents/retail-operations/inventory/reorder-inventory.md): This document explains the Reorder Point Management feature in HotWax Commerce, which automates inventory replenishment reports to prevent stockouts and lost sales.
- [Troubleshooting](https://docs.hotwax.co/documents/retail-operations/inventory/troubleshooting.md): Welcome to the Troubleshooting section focused on resolving common inventory-related issues. This guide covers key areas to help you manage and resolve discrepancies
- [View Inventory Log](https://docs.hotwax.co/documents/retail-operations/inventory/troubleshooting/view-inventory-log.md)
- [Inventory Synchronization Errors](https://docs.hotwax.co/documents/retail-operations/inventory/troubleshooting/inventory-synchronization-errors.md): Troubleshooting guide to resolve inventory synchronization errors

## System Admins

- [Launchpad](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/readme.md): The Launchpad serves as the central hub for all HotWax Commerce apps, providing easy access to development, user acceptance testing (UAT), and production versions of the applications all in one place.
- [Company](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/company.md): Learn about Company App in HotWax Commerce
- [Create Product Store](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/company/create-product-store.md): Effortlessly create a product store in HotWax Commerce Order Management System.
- [Manage Product Store](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/company/manage-product-store.md): Efficiently manage your product store configurations with HotWax Order Management System.
- [Manage Shopify Shop](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/company/manage-shopify-shop.md): Efficiently manage your Shopify Connection with HotWax Order Management System.
- [Configure NetSuite Setting](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/company/configure-netsuite-setting.md)
- [Users](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/users.md): Easily create and manage user profiles with HotWax Commerce's Users application.
- [Create Users](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/users/create-user.md): Efficiently assign user permissions in the Order Management System.
- [Manage Users](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/users/manage-user.md): Simplify user management in the Order Management System (OMS) with HotWax Commerce.
- [Manage User Permissions](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/users/manage-user-permission.md): HotWax Commerce offers advanced security permissions tailored to employee roles, ensuring operational integrity and preventing unauthorized actions across all Enterprise User Apps.
- [Create Pickers](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/users/add-picker.md): Discover the process of creating pickers in HotWax Commerce through CSV import or the user management app.
- [Troubleshooting](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/users/troubleshooting.md): These Troubleshooting document contains the common issues user may face when creating or managing user
- [Application Access Issue](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/users/troubleshooting/application-access-issue.md)
- [How to Bulk Import Employee](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/users/troubleshooting/bulk-import-employee.md)
- [User Permissions](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/introduction.md)
- [BOPIS App](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/introduction/bopis-app.md)
- [Fulfillment App](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/introduction/fulfillment-app.md)
- [Job Manager App](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/introduction/job-manager-app.md)
- [Receiving App](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/introduction/receiving-app.md)
- [Import App](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/introduction/import-app.md)
- [Users App](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/introduction/users-app.md)
- [Facilities App](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/introduction/facilities-app.md)
- [Pre-Order App](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/introduction/pre-order-app.md)
- [Cycle Count App](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/introduction/cycle-count-app.md)
- [Transfers App](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/introduction/transfers-app.md)
- [Facilities](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/facilities.md)
- [Add New Facilities](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/facilities/add-new-facilities.md)
- [Manage Facility Details](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/facilities/manage-facility-details.md)
- [Manage Facility Staff](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/facilities/manage-facility-staff.md)
- [Manage Locations](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/facilities/manage-locations.md)
- [Disabling Facilities](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/facilities/disabling-facilities.md)
- [Manage Parkings](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/facilities/manage-parkings.md)
- [Manage Groups](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/facilities/manage-groups.md)
- [Delete Customers](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/delete-customers.md): Safely manage customer data in compliance with GDPR regulations using HotWax Commerce's secure deletion feature.
- [SOLR Indexing](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/solr-indexing.md): Learn how to add Solr indexes in HotWax Commerce to efficiently index product orders and other data, enhancing data retrieval and search operations within the platform.
- [Data Manager](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/data-manager.md)
- [Configuration options](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/data-manager/configuration-options.md)
- [Import from an SFTP](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/data-manager/ftp-import-job.md)
- [Frequently Used Imports](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/data-manager/freq-used-configurations.md)
- [Manual Import](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/data-manager/manual-import.md)
- [Audit Logs](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/data-manager/view-mdm-log.md)
- [Shopify MDM](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/data-manager/shopify-mdm.md)
- [Schedule Error Mail](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/data-manager/schedule-error-mail.md): Discover how to schedule error emails for Master Data Management (MDM) processes in HotWax Commerce for efficient error handling and resolution.
- [Troubleshooting](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/data-manager/troubleshooting.md): These Troubleshooting document contains the common issues user may face when managing data imports and exports.
- [Data Not Imported](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/data-manager/troubleshooting/data-not-imported.md): Troubleshoot data import issues in the HC OMS to ensure successful data loading and processing.
- [SFTP Errors](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/data-manager/troubleshooting/data-import-errors.md)
- [Configure Product Store](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/product-store/product-store.md): In HotWax Commerce, a Product Store serves as a representation of a company or brand, particularly useful for retailers managing multiple brands.
- [Add More Product Stores](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/product-store/add-more-product-stores.md): Learn how to add more product stores in HotWax Commerce to cater to diverse retail brands, enabling efficient and customized management tailored to each brand's unique needs.
- [Product Store Settings](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/product-store/product-store-settings.md)
- [Add DBIC](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/initial-setup/initial-setup.md): Learn how to add Doing Business in Countries (DBIC) in OMS to cater to different countries and ensure a positive user experience.
- [Load Facilities](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/initial-setup/load-facilities.md): Learn how to load facility data in OMS by creating facilities and their internal locations, either automatically or manually, for efficient bulk creation using the facilities CSV.
- [SFTP Configuration](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/initial-setup/configure-sftp.md): Learn about configuring the SFTP (Secure File Transfer Protocol) settings for smooth and secure data exchange within your system.
- [Configure System Property Data](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/initial-setup/configure-system-property.md)
- [Multichannel Inventory Setup](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/inventory/inventory.md): Efficiently manage inventory across multiple sales channels with HotWax Commerce's Facilities App.
- [Shipping Methods](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/fulfillment/shipping-methods.md)
- [Carrier & Shipment Methods](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/fulfillment/shipping-methods/carrier-and-shipment-methods.md): This guide outlines how to efficiently manage carriers and shipment methods in  HotWax Commerce, covering tasks such as creating carriers,  linking shipment methods, and enabling methods for brands.
- [Shipping Gateways](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/fulfillment/shipping-methods/shipping-gateway.md): Learn how to set up shipping gateways in HotWax Commerce to integrate with Third-Party Logistics companies (Carriers) for efficient fulfillment of online orders.
- [Shipping Boxes](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/fulfillment/shipping-methods/shipping-box.md): Learn how to create customized packing boxes in HotWax Commerce, ensuring precise shipping cost calculations and accurate label generation.
- [Configure Rate Shopping](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/fulfillment/configure-rate-shopping.md): This guide walks you through setting up rate shopping in HotWax Commerce.

## Learn Shopify

- [Introduction](https://docs.hotwax.co/documents/learn-shopify/shopify-integration/readme.md): This document outlines the integration between HotWax Commerce and Shopify to simplify your eCommerce operations.
- [Products](https://docs.hotwax.co/documents/learn-shopify/shopify-integration/products.md): Learn how accurate product data drives real-time inventory updates on Shopify.
- [Product Download](https://docs.hotwax.co/documents/learn-shopify/shopify-integration/products/download-products.md): Learn how to download products from Shopify to HotWax Commerce.
- [Updating Product Details](https://docs.hotwax.co/documents/learn-shopify/shopify-integration/products/update-product-details.md): Easily update product details from Shopify to HotWax Commerce for smooth synchronization.
- [Deleting Products](https://docs.hotwax.co/documents/learn-shopify/shopify-integration/products/delete-products.md): Learn how to delete products from both Shopify and HotWax Commerce.
- [Creating/Deleting Products with Shopify Webhooks](https://docs.hotwax.co/documents/learn-shopify/shopify-integration/products/products-shopify-webhooks.md): Learn processes for product creation and deletion using Shopify Webhooks.
- [Gift Cards Download](https://docs.hotwax.co/documents/learn-shopify/shopify-integration/products/download-gift-cards.md): Learn how gift cards are downloaded from Shopify to HotWax Commerce.
- [Kit Products Download](https://docs.hotwax.co/documents/learn-shopify/shopify-integration/products/download-kit-products.md): Learn how Kit products and their components are efficiently downloaded from Shopify to HotWax Commerce for enhanced product management.
- [Product Synchronization for Multiple Shopify Stores](https://docs.hotwax.co/documents/learn-shopify/shopify-integration/products/multiple-store-setup.md): Learn how to set up multiple stores in HotWax Commerce.
- [Inventory](https://docs.hotwax.co/documents/learn-shopify/shopify-integration/inventory.md): Learn how HotWax Commerce calculates ATP inventory.
- [Inventory Synchronization](https://docs.hotwax.co/documents/learn-shopify/shopify-integration/inventory/inventory-sync.md): Learn how to synchronize inventory from HotWax Commerce to Shopify.
- [Location Mapping](https://docs.hotwax.co/documents/learn-shopify/shopify-integration/inventory/location-mapping.md): Easily configure locations in HotWax Commerce and Shopify with our step-by-step guide to manage inventory.
- [Inventory Synchronization of Gift Cards](https://docs.hotwax.co/documents/learn-shopify/shopify-integration/inventory/inventory-sync-giftcards.md): Learn how HotWax Commerce ensures accurate inventory synchronization of gift cards to Shopify.
- [Inventory Synchronization of Kit Products](https://docs.hotwax.co/documents/learn-shopify/shopify-integration/inventory/inventory-sync-kitproducts.md): Learn how HotWax Commerce ensures accurate inventory synchronization of Kit Products to Shopify.
- [Orders](https://docs.hotwax.co/documents/learn-shopify/shopify-integration/orders.md): Learn how HotWax Commerce synchronizes order information from Shopify.
- [Order Download](https://docs.hotwax.co/documents/learn-shopify/shopify-integration/orders/order-download.md): Learn how HotWax Commerce downloads initial and new orders from Shopify.
- [thruDateBuffer and bufferTime](https://docs.hotwax.co/documents/learn-shopify/shopify-integration/orders/order-download/buffertimes.md): HotWax Commerce uses two buffer times to process order downloads accurately.
- [Order Approval for Fulfillment](https://docs.hotwax.co/documents/learn-shopify/shopify-integration/orders/order-approval-for-fulfillment.md): Learn how the order approval process in HotWax Commerce works and prepares orders for fulfillment.
- [Order Updates](https://docs.hotwax.co/documents/learn-shopify/shopify-integration/orders/order-updates.md): Learn how HotWax Commerce synchronizes order updates from Shopify.
- [POS Sales Download](https://docs.hotwax.co/documents/learn-shopify/shopify-integration/orders/pos-sales-download.md): Learn how HotWax Commerce downloads POS sales from Shopify.
- [Gift Cards Order Download](https://docs.hotwax.co/documents/learn-shopify/shopify-integration/orders/giftcards-download.md): Learn how HotWax Commerce downloads gift card orders from Shopify.
- [Kit Order Download](https://docs.hotwax.co/documents/learn-shopify/shopify-integration/orders/kit-products-download.md): Learn how HotWax Commerce downloads kit orders from Shopify.
- [Order Fulfillment](https://docs.hotwax.co/documents/learn-shopify/shopify-integration/order-fulfillment.md): Learn how HotWax Commerce fulfills orders and updates fulfillment status to Shopify.
- [Gift Cards Order Fulfillment](https://docs.hotwax.co/documents/learn-shopify/shopify-integration/order-fulfillment/giftcards-fulfillment.md): Learn how the gift cards are fulfilled in HotWax Commerce.
- [Kit Order Fulfillment](https://docs.hotwax.co/documents/learn-shopify/shopify-integration/order-fulfillment/kitproducts-fulfillment.md): Learn how HotWax Commerce updates Kit order fulfillment status to Shopify.
- [Order Cancellations](https://docs.hotwax.co/documents/learn-shopify/shopify-integration/order-cancellation.md): Easily manage order cancellations when using both Shopify and HotWax Commerce.
- [Complete Order Cancellation](https://docs.hotwax.co/documents/learn-shopify/shopify-integration/order-cancellation/complete-order-cancellation.md): Learn the process of complete order cancellation in Shopify and its update in HotWax Commerce.
- [Partial Order Cancellation](https://docs.hotwax.co/documents/learn-shopify/shopify-integration/order-cancellation/partial-order-cancellation.md): Learn how to handle partial order cancellations in Shopify and their updates in HotWax Commerce.
- [BOPIS Orders](https://docs.hotwax.co/documents/learn-shopify/shopify-integration/bopis-orders.md): Keep online orders and store operations in sync for easy BOPIS fulfillment.
- [Shopify PDP Experience](https://docs.hotwax.co/documents/learn-shopify/shopify-integration/bopis-orders/shopify-pdp-experience.md): Learn how HotWax Commerce displays immediate product availability for store pickup on Shopify's Product Detail Pages (PDP).
- [BOPIS Order Download](https://docs.hotwax.co/documents/learn-shopify/shopify-integration/bopis-orders/bopis-order-download.md): Learn how HotWax Commerce downloads BOPIS orders from Shopify easily.
- [Pre-orders and Backorders](https://docs.hotwax.co/documents/learn-shopify/shopify-integration/preorders-and-backorders.md): Learn how HotWax Commerce reads Purchase Orders from the ERP to manage pre-sales.
- [Presell Catalog Management](https://docs.hotwax.co/documents/learn-shopify/shopify-integration/preorders-and-backorders/presell-catalog-management.md): Learn how HotWax Commerce manages pre-order and backorder catalogs.
- [Presell Catalog Synchronization](https://docs.hotwax.co/documents/learn-shopify/shopify-integration/preorders-and-backorders/presell-catalog-synchronization.md): Learn how HotWax Commerce syncs pre-order and backorder catalogs to Shopify.
- [Order Returns](https://docs.hotwax.co/documents/learn-shopify/shopify-integration/order-return.md)
- [Import Returns from Shopify](https://docs.hotwax.co/documents/learn-shopify/shopify-integration/order-return/import-returns-from-shopify.md): Learn how HotWax Commerce imports returns from Shopify.
- [Shopify POS Exchanges](https://docs.hotwax.co/documents/learn-shopify/shopify-integration/order-return/shopify-pos-exchanges.md): Learn how HotWax Commerce manages returns and exchange from Shopify POS.
- [Install HotWax Commerce App](https://docs.hotwax.co/documents/learn-shopify/setup-shopify/setup-shopify.md): Learn how to install HotWax Commerce App to integrate your Shopify store with HotWax Commerce's Order Management System
- [Required Permissions from Shopify](https://docs.hotwax.co/documents/learn-shopify/setup-shopify/shopify-permissions.md): Learn how permissions are managed in HotWax Commerce.
- [Enable BOPIS/Pre-order on Shopify](https://docs.hotwax.co/documents/learn-shopify/setup-shopify/enable-bopis-preorder-scripts.md)
- [Integration Mappings](https://docs.hotwax.co/documents/learn-shopify/setup-shopify/integration-mappings.md): Learn how to configure integrations between HotWax Commerce and Shopify Shops with ease.
- [Locations](https://docs.hotwax.co/documents/learn-shopify/setup-shopify/integration-mappings/locations.md): Learn how to set up facilities in HotWax Commerce.
- [Shipping Method](https://docs.hotwax.co/documents/learn-shopify/setup-shopify/integration-mappings/shipping-method.md): Learn how to synchronize shipping methods between Shopify and HotWax Commerce.
- [Sales channel](https://docs.hotwax.co/documents/learn-shopify/setup-shopify/integration-mappings/sales-channel.md): Learn how retailers can map sales channels from Shopify to HotWax Commerce.
- [Payment Method](https://docs.hotwax.co/documents/learn-shopify/setup-shopify/integration-mappings/payment-method-type.md): Learn how to configure payment methods in HotWax Commerce.
- [Product Type](https://docs.hotwax.co/documents/learn-shopify/setup-shopify/integration-mappings/product-type.md): Learn how to manage Shopify product types in HotWax Commerce for easy inventory and order processing.
- [Troubleshooting](https://docs.hotwax.co/documents/learn-shopify/setup-shopify/troubleshooting.md)
- [Facility Mapping Discrepancy](https://docs.hotwax.co/documents/learn-shopify/setup-shopify/troubleshooting/facility-mapping-discrepancy.md): Learn how to troubleshoot facility mapping discrepancies.
- [Initial Product Sync](https://docs.hotwax.co/documents/learn-shopify/synchronization-flows/initial-sync.md): Learn how to initiate the initial product sync process between HotWax Commerce and Shopify for efficient data integration.
- [Initial Order Sync](https://docs.hotwax.co/documents/learn-shopify/synchronization-flows/import-orders.md): Learn how to start the order sync process between HotWax Commerce and Shopify to easily import open and unfulfilled orders.
- [Initial Inventory Sync](https://docs.hotwax.co/documents/learn-shopify/synchronization-flows/upload-inventory.md): Learn how HotWax Commerce synchronizes inventory from HotWax Commerce to Shopify.
- [Troubleshooting](https://docs.hotwax.co/documents/learn-shopify/synchronization-flows/troubleshooting.md)
- [Product Sync](https://docs.hotwax.co/documents/learn-shopify/synchronization-flows/troubleshooting/products.md): Troubleshoot product synchronization issues between HotWax Commerce and Shopify.
- [Order Sync](https://docs.hotwax.co/documents/learn-shopify/synchronization-flows/troubleshooting/order.md): Troubleshoot order synchronization between HotWax Commerce and Shopify.
- [Inventory Sync](https://docs.hotwax.co/documents/learn-shopify/synchronization-flows/troubleshooting/inventory.md): Troubleshoot inventory sync issues between HotWax Commerce and Shopify.
- [Kit Products](https://docs.hotwax.co/documents/learn-shopify/additional-resources/kit-products.md)
- [POS Completed Orders](https://docs.hotwax.co/documents/learn-shopify/additional-resources/pos-completed-orders.md): Discover how completed orders from Shopify POS are seamlessly integrated into HotWax Commerce.

## Learn NetSuite

- [Introduction](https://docs.hotwax.co/documents/learn-netsuite/readme.md): Discover how NetSuite ERP and HotWax Commerce OMS integrate for seamless omnichannel retailing, empowering retailers to excel in modern commerce.
- [SuiteScript](https://docs.hotwax.co/documents/learn-netsuite/integration-tools-and-methodologies/suitescript.md): Learn how HotWax Commerce leverages SuiteScript for integration  with NetSuite, using JavaScript-based customization, scheduled scripts, and  data transformation.
- [N/Task Module](https://docs.hotwax.co/documents/learn-netsuite/integration-tools-and-methodologies/suitescript/n-task-module.md): Learn how the N/task module in SuiteScript helps create tasks for scheduling, running scripts, importing CSV files, and more.
- [N/Record Module](https://docs.hotwax.co/documents/learn-netsuite/integration-tools-and-methodologies/suitescript/n-record-module.md): Learn how the N/Record module in SuiteScript helps integrate data by working with NetSuite records, even those not supported by CSV import.
- [N/Search Module](https://docs.hotwax.co/documents/learn-netsuite/integration-tools-and-methodologies/suitescript/n-search-module.md): Learn how the N/Search module in SuiteScript allows dynamic data retrieval from NetSuite with custom filters, improving integration.
- [N/File Module](https://docs.hotwax.co/documents/learn-netsuite/integration-tools-and-methodologies/suitescript/n-file-module.md): Leverage the N/file module in SuiteScript for seamless file management, enabling easy upload and efficient reading of files from NetSuite File Cabinet or SFTP.
- [Saved Search](https://docs.hotwax.co/documents/learn-netsuite/integration-tools-and-methodologies/savedsearch.md): Learn about the robust capabilities of Saved Search in NetSuite, enabling creating reusable search definitions for data retrieval and conditional queries.
- [Integration Methodologies](https://docs.hotwax.co/documents/learn-netsuite/integration-tools-and-methodologies/integration-tools-and-methodologies.md): Learn about HotWax's integration methodologies with NetSuite.
- [NetSuite](https://docs.hotwax.co/documents/learn-netsuite/integration-tools-and-methodologies/netsuite.md): Learn the details of exporting and importing data from NetSuite during integration.
- [HotWax](https://docs.hotwax.co/documents/learn-netsuite/integration-tools-and-methodologies/hotwax.md): Learn about HotWax Commerce's export/import tools for NetSuite integration, allowing easy data transfer in CSV/JSON formats using specialized scripts.
- [Inventory](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/inventory.md): Automated sync of inventory data from NetSuite to HotWax Commerce.
- [Sales Orders](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/sales-order.md): Learn how sales orders are processed in HotWax Commerce and NetSuite
- [Order Approval](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/sales-order/order-approval.md): Learn how HotWax syncs sales orders to NetSuite.
- [Order Allocation](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/sales-order/order-allocation.md): Learn how HotWax syncs order items allocated to stores and warehouses.
- [Fulfillment](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/sales-order/fulfillment.md): Learn how fulfillment information is synchronized between NetSuite and HotWax Commerce.
- [Invoicing](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/sales-order/invoicing.md): Learn how NetSuite and HotWax Commerce generate invoices, complete payments, and update accounting for accurate financial records.
- [Shipping Methods](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/sales-order/shipping-methods.md): Learn how a list of shipping methods is mapped between Shopify, HotWax Commerce, and NetSuite.
- [Gift Card Orders](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/sales-order/giftcard-orders.md): Learn how gift card is synchronized between NetSuite and HotWax Commerce.
- [POS Orders](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/sales-order/pos-orders.md): Learn how HotWax Commerce synchronizes POS sales to NetSuite, ensuring accurate inventory and accounting updates for a consolidated view of online and in-store sales.
- [Send Sale Orders](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/sales-order/sendsale-orders.md): Learn how send sales orders are processed in HotWax Commerce and synchronized to NetSuite.
- [Reports](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/sales-order/reports.md): Learn about how order reports are managed in HotWax Commerce.
- [Returns](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/returns.md): Learn about returns in Shopify, Loop, NetSuite and HotWax Commerce.
- [Exchanges](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/exchanges.md): Learn how retailers uses different approaches to handle exchanges across Shopify, NetSuite, Loop, and HotWax Commerce.
- [Kit Products](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/kit-products.md): Learn how NetSuite integration helps manage kits and its components in HotWax Commerce for accurate inventory.
- [Transfer Orders](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/transfer-order.md): Learn how transfer orders are managed in HotWax Commerce.
- [Warehouse to Store](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/transfer-order/warehouse-to-store.md): Learn how warehouse to store transfer orders are processed in HotWax Commerce.
- [Store to Warehouse](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/transfer-order/store-to-warehouse.md): Learn how how store to warehouse transfer orders are processed in HotWax Commerce.
- [Store to Store](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/transfer-order/store-to-store.md): Learn how store to store transfer orders are processed in HotWax Commerce.
- [Reports](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/transfer-order/reports.md): Learn how transfer orders are tracked and synced between HotWax and NetSuite with efficient reports.
- [Cycle Count](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/cycle-count.md): Learn how HotWax Commerce's Cycle Count App synchronizes the latest inventory counts to NetSuite for consistent records.
- [Purchase Orders](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/purchase-orders.md): Learn about purchase order sync from NetSuite to HotWax Commerce.
- [Deployment](https://docs.hotwax.co/documents/learn-netsuite/netsuite-deployment/netsuite-deployment.md): Explore the comprehensive guide to deploying a NetSuite integration with HotWax Commerce.
- [SDF Bundle Setup](https://docs.hotwax.co/documents/learn-netsuite/netsuite-deployment/sdf-bundle.md): Discover how to set up SuiteCloud Development Framework (SDF) in NetSuite with this comprehensive guide.
- [Install SDF](https://docs.hotwax.co/documents/learn-netsuite/netsuite-deployment/sdf-bundle/install-sdf.md): Effortlessly set up SuiteCloud Development Framework (SDF) in NetSuite with step-by-step instructions.
- [Setup SFTP](https://docs.hotwax.co/documents/learn-netsuite/netsuite-deployment/sdf-bundle/setup-sftp.md): Efficiently set up SFTP for seamless data transfer with NetSuite.
- [Date Time Format](https://docs.hotwax.co/documents/learn-netsuite/netsuite-deployment/sdf-bundle/verify-datetime-format.md): Ensure accurate date and time formatting for seamless data communication with NetSuite.
- [Prerequisites](https://docs.hotwax.co/documents/learn-netsuite/netsuite-deployment/prerequisite-syncs.md)
- [Install NetSuite Jobs](https://docs.hotwax.co/documents/learn-netsuite/netsuite-deployment/prerequisite-syncs/install-netsuite-reader.md): Ensure smooth data communication by installing the NetSuite Reader before configuring import jobs in OMS.
- [Product Store Settings](https://docs.hotwax.co/documents/learn-netsuite/netsuite-deployment/prerequisite-syncs/productstore-settings.md): Configure Product Store setting enums used during NetSuite deployment.
- [SFTP Locations](https://docs.hotwax.co/documents/learn-netsuite/netsuite-deployment/prerequisite-syncs/sftp-locations.md): Ensure smooth synchronization processes by verifying SFTP locations for various sync operations.
- [Historical Customers](https://docs.hotwax.co/documents/learn-netsuite/netsuite-deployment/prerequisite-syncs/historical-customers.md): Ensure seamless data integration by syncing historical customers between NetSuite and HotWax Commerce
- [Shipping Methods](https://docs.hotwax.co/documents/learn-netsuite/netsuite-deployment/prerequisite-syncs/shipping-methods.md): Ensure smooth order import processes by correctly mapping shipping methods between eCommerce platforms and NetSuite.
- [Price Level](https://docs.hotwax.co/documents/learn-netsuite/netsuite-deployment/prerequisite-syncs/price-level.md): Effectively manage product pricing variations with Price Levels in NetSuite.
- [Payment Methods](https://docs.hotwax.co/documents/learn-netsuite/netsuite-deployment/prerequisite-syncs/payment-methods.md): Facilitate seamless order synchronization by configuring payment methods in HotWax Commerce and mapping them with eCommerce platforms and NetSuite.
- [Promo Codes](https://docs.hotwax.co/documents/learn-netsuite/netsuite-deployment/prerequisite-syncs/promocodes.md): Efficiently manage promo codes for order discounts with HotWax Commerce and NetSuite integration.
- [NetSuite Facility Group](https://docs.hotwax.co/documents/learn-netsuite/netsuite-deployment/prerequisite-syncs/netsuite-fulfillment.md): Ensure efficient order fulfillment with NetSuite by creating a dedicated facility group in the OMS.
- [Auditing](https://docs.hotwax.co/documents/learn-netsuite/synchronization-flows/integration-audit.md): Ensure synchronization accuracy and financial reconciliation between HotWax and NetSuite through diligent auditing.
- [Products and Inventory](https://docs.hotwax.co/documents/learn-netsuite/synchronization-flows/products-and-inventory.md): Documentation for Products and Inventory.
- [Product IDs](https://docs.hotwax.co/documents/learn-netsuite/synchronization-flows/products-and-inventory/import-productid.md): Ensure seamless synchronization of product data between HotWax and NetSuite by utilizing NetSuite's internal product IDs
- [Inventory Reset](https://docs.hotwax.co/documents/learn-netsuite/synchronization-flows/products-and-inventory/inventory-reset.md): Learn how to efficiently manage inventory resets between HotWax and NetSuite.
- [Orders](https://docs.hotwax.co/documents/learn-netsuite/synchronization-flows/order-sync.md): Documentation for Orders.
- [POS Cash Sales](https://docs.hotwax.co/documents/learn-netsuite/synchronization-flows/order-sync/pos-cash-sales.md): Discover the process of handling Point of Sale (POS) cash sales between HotWax and NetSuite.
- [Sync Customer](https://docs.hotwax.co/documents/learn-netsuite/synchronization-flows/order-sync/sync-customer.md): Explore the synchronization process of customer data between HotWax Commerce and NetSuite.
- [Sync Order IDs](https://docs.hotwax.co/documents/learn-netsuite/synchronization-flows/order-sync/sync-orderids.md): Discover the seamless synchronization of order IDs between HotWax Commerce and NetSuite.
- [Approve Orders](https://docs.hotwax.co/documents/learn-netsuite/synchronization-flows/order-sync/approve-orders.md): Explore the process of approving orders seamlessly within HotWax Commerce.
- [Reports](https://docs.hotwax.co/documents/learn-netsuite/synchronization-flows/order-sync/reports.md): Discover the POS Cash Sale Exp Failed Report, an essential tool for tracking synchronization failures in Point of Sale (POS) cash sales.
- [Allocation & Fulfillment](https://docs.hotwax.co/documents/learn-netsuite/synchronization-flows/allocation-fulfillment-sync.md): Explore Allocation & Fulfillment processes: synchronize item allocation with NetSuite for efficient warehouse management.
- [Transfer Orders](https://docs.hotwax.co/documents/learn-netsuite/synchronization-flows/transfer-order-sync.md): Dive into the seamless synchronization of Transfer Orders between NetSuite and HotWax for streamlined inventory management.
- [Purchase Orders](https://docs.hotwax.co/documents/learn-netsuite/synchronization-flows/purchase-order-sync.md): Explore the seamless synchronization of Purchase Orders between NetSuite's ERP system and HotWax Commerce, optimizing inventory management.
- [Integration Mappings](https://docs.hotwax.co/documents/learn-netsuite/synchronization-flows/integration-mappings.md): Discover the seamless integration between HotWax Commerce and NetSuite through configurable mappings.
- [Payment Methods](https://docs.hotwax.co/documents/learn-netsuite/synchronization-flows/integration-mappings/payment-methods.md): Learn how to configure and map payment methods in HotWax Commerce for seamless synchronization with eCommerce platforms and NetSuite.
- [Discount Codes](https://docs.hotwax.co/documents/learn-netsuite/synchronization-flows/integration-mappings/discount-codes.md): Explore how discount codes are managed and synchronized between HotWax Commerce and NetSuite for seamless order processing.
- [Price Levels](https://docs.hotwax.co/documents/learn-netsuite/synchronization-flows/integration-mappings/price-levels.md): Discover how price levels facilitate the management of product pricing variations based on factors like sales channels and events.
- [Shipping Methods](https://docs.hotwax.co/documents/learn-netsuite/synchronization-flows/integration-mappings/shipping-methods.md): Explore the intricacies of shipping methods in eCommerce and their synchronization with HotWax Commerce and NetSuite.
- [Facility Group](https://docs.hotwax.co/documents/learn-netsuite/synchronization-flows/integration-mappings/facilities.md): Explore the significance of facility groups in HotWax Commerce for efficient order routing and fulfillment.
- [Failed SuiteScripts](https://docs.hotwax.co/documents/learn-netsuite/troubleshooting/failed-suitescripts.md): Troubleshoot failed SuiteScript executions for effective resolution and system optimization.
- [Error Logs](https://docs.hotwax.co/documents/learn-netsuite/troubleshooting/finding-logs.md): Discover this troubleshooting guide for the error logs.
- [Failure Notifications](https://docs.hotwax.co/documents/learn-netsuite/troubleshooting/notifications.md): Learn how failure notifications work in HotWax SuiteScripts automations, ensuring timely alerts for troubleshooting errors and exceptions.
- [Order Sync Failure](https://docs.hotwax.co/documents/learn-netsuite/troubleshooting/order-do-not-sync.md)

## Integrate with HotWax

- [Introduction](https://docs.hotwax.co/documents/integrate-with-hotwax/readme.md): Read HotWax Commerce technical documentation to understand how to integrate with enterprise systems and external platforms.
- [Available to Promise](https://docs.hotwax.co/documents/integrate-with-hotwax/components/available-to-promise.md)
- [Login](https://docs.hotwax.co/documents/integrate-with-hotwax/components/available-to-promise/login.md)
- [User](https://docs.hotwax.co/documents/integrate-with-hotwax/components/available-to-promise/user.md)
- [ProductStores](https://docs.hotwax.co/documents/integrate-with-hotwax/components/available-to-promise/productstores.md)
- [ShopifyShops](https://docs.hotwax.co/documents/integrate-with-hotwax/components/available-to-promise/shopifyshops.md)
- [Status](https://docs.hotwax.co/documents/integrate-with-hotwax/components/available-to-promise/status.md)
- [Enums](https://docs.hotwax.co/documents/integrate-with-hotwax/components/available-to-promise/enums.md)
- [Facilities](https://docs.hotwax.co/documents/integrate-with-hotwax/components/available-to-promise/facilities.md)
- [FacilityGroups](https://docs.hotwax.co/documents/integrate-with-hotwax/components/available-to-promise/facilitygroups.md)
- [SolrFacets](https://docs.hotwax.co/documents/integrate-with-hotwax/components/available-to-promise/solrfacets.md)
- [CheckOmsConnection](https://docs.hotwax.co/documents/integrate-with-hotwax/components/available-to-promise/checkomsconnection.md)
- [ServiceJobRuns](https://docs.hotwax.co/documents/integrate-with-hotwax/components/available-to-promise/servicejobruns.md)
- [RuleGroups](https://docs.hotwax.co/documents/integrate-with-hotwax/components/available-to-promise/rulegroups.md)
- [DecisionRules](https://docs.hotwax.co/documents/integrate-with-hotwax/components/available-to-promise/decisionrules.md)
- [Models](https://docs.hotwax.co/documents/integrate-with-hotwax/components/available-to-promise/models.md)
- [Fulfillment](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment.md)
- [CreateOrderFulfillmentWave](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/createorderfulfillmentwave.md)
- [RejectOrderItems](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/rejectorderitems.md)
- [RejectOutstandingOrders](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/rejectoutstandingorders.md)
- [RejectInProgressOrders](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/rejectinprogressorders.md)
- [OrderShipmentAndRouteSegments](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/ordershipmentandroutesegments.md)
- [Orders](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/orders.md)
- [Picklists](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/picklists.md)
- [Shipments](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/shipments.md)
- [ShipmentPicklists](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/shipmentpicklists.md)
- [ShipmentFacets](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/shipmentfacets.md)
- [ExternalInventoryResets](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/externalinventoryresets.md)
- [ShipmentPackageRouteSegDetails](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/shipmentpackageroutesegdetails.md)
- [Picklist.pdf](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/picklist.pdf.md)
- [Picklist.csv](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/picklist.csv.md)
- [PackingSlip.pdf](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/packingslip.pdf.md)
- [Label.pdf](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/label.pdf.md)
- [PackingSlipAndLabel.pdf](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/packingslipandlabel.pdf.md)
- [Manifest.pdf](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/manifest.pdf.md)
- [GenerateManifest](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/generatemanifest.md)
- [GiftCardFulfillments](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/giftcardfulfillments.md)
- [UpdateShipmentTracking](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/updateshipmenttracking.md)
- [UpdateShipmentCarrierAndMethod](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/updateshipmentcarrierandmethod.md)
- [GetInventoryAvailableByFacility](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/getinventoryavailablebyfacility.md)
- [TransferShipments](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/transfershipments.md)
- [TransferOrders](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/transferorders.md)
- [ShipmentRequests](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/shipmentrequests.md)
- [ShippingRate](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/shippingrate.md)
- [Models](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/models.md)
- [Inventory Count](https://docs.hotwax.co/documents/integrate-with-hotwax/components/inventory-count.md)
- [Login](https://docs.hotwax.co/documents/integrate-with-hotwax/components/inventory-count/login.md)
- [User](https://docs.hotwax.co/documents/integrate-with-hotwax/components/inventory-count/user.md)
- [ProductStores](https://docs.hotwax.co/documents/integrate-with-hotwax/components/inventory-count/productstores.md)
- [Facilities](https://docs.hotwax.co/documents/integrate-with-hotwax/components/inventory-count/facilities.md)
- [Enums](https://docs.hotwax.co/documents/integrate-with-hotwax/components/inventory-count/enums.md)
- [DataManagerMappings](https://docs.hotwax.co/documents/integrate-with-hotwax/components/inventory-count/datamanagermappings.md)
- [CycleCounts](https://docs.hotwax.co/documents/integrate-with-hotwax/components/inventory-count/cyclecounts.md)
- [Models](https://docs.hotwax.co/documents/integrate-with-hotwax/components/inventory-count/models.md)
- [Order Routing](https://docs.hotwax.co/documents/integrate-with-hotwax/components/order-routing.md)
- [Login](https://docs.hotwax.co/documents/integrate-with-hotwax/components/order-routing/login.md)
- [User](https://docs.hotwax.co/documents/integrate-with-hotwax/components/order-routing/user.md)
- [ProductStores](https://docs.hotwax.co/documents/integrate-with-hotwax/components/order-routing/productstores.md)
- [Status](https://docs.hotwax.co/documents/integrate-with-hotwax/components/order-routing/status.md)
- [Enums](https://docs.hotwax.co/documents/integrate-with-hotwax/components/order-routing/enums.md)
- [Omsenums](https://docs.hotwax.co/documents/integrate-with-hotwax/components/order-routing/omsenums.md)
- [Facilities](https://docs.hotwax.co/documents/integrate-with-hotwax/components/order-routing/facilities.md)
- [CheckOmsConnection](https://docs.hotwax.co/documents/integrate-with-hotwax/components/order-routing/checkomsconnection.md)
- [ServiceJobRuns](https://docs.hotwax.co/documents/integrate-with-hotwax/components/order-routing/servicejobruns.md)
- [Groups](https://docs.hotwax.co/documents/integrate-with-hotwax/components/order-routing/groups.md)
- [Routings](https://docs.hotwax.co/documents/integrate-with-hotwax/components/order-routing/routings.md)
- [Rules](https://docs.hotwax.co/documents/integrate-with-hotwax/components/order-routing/rules.md)
- [Orders](https://docs.hotwax.co/documents/integrate-with-hotwax/components/order-routing/orders.md)
- [Models](https://docs.hotwax.co/documents/integrate-with-hotwax/components/order-routing/models.md)
- [Legacy OMS](https://docs.hotwax.co/documents/integrate-with-hotwax/components/legacy-oms.md)
- [Authentication Token Generating Resource](https://docs.hotwax.co/documents/integrate-with-hotwax/components/legacy-oms/authentication-token-generating-resource.md)
- [Exported Services](https://docs.hotwax.co/documents/integrate-with-hotwax/components/legacy-oms/exported-services.md)
- [Commerce REST APIs](https://docs.hotwax.co/documents/integrate-with-hotwax/components/legacy-oms/commerce-rest-apis.md)
- [Models](https://docs.hotwax.co/documents/integrate-with-hotwax/components/legacy-oms/models.md)
- [Authentication](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/initial-api-authentication.md): Learn about authentication requirements for secure transactions on HotWax's platform. Ensure safe API requests effortlessly.
- [Orders](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/orders.md): Explore API and data feeds within the 'Orders' documentation.
- [Find Order](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/orders/find-orders.md): Explore how the Find Order API call offers details about orders present in the system.
- [Retrieve Orders](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/orders/retrieve-order.md): This document provides instructions for retrieving comprehensive details of a specific orde
- [Get Orders](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/orders/get-orders.md): This document provides instructions for getting the list of all orders
- [Created Orders](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/orders/created-orders-feed.md): Discover how the created order feed JSON assists external systems in tracking and consuming new orders entering the OMS.
- [Order Adjustments](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/orders/order-adjustments.md): Learn how order adjustments categorize various order-level charges for streamlined management.
- [Order Reconciliations](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/orders/order-reconciliations.md): Explore how the Order Reconciliations API call offers insights into failed orders, aiding in Shopify to HotWax Commerce synchronization.
- [Inventory](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/inventory.md): Explore API and data feeds within the 'Inventory' documentation.
- [Check Inventory](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/inventory/check-inventory.md): Discover how to retrieve stock details for products at specific locations with the 'Check Inventory' subcategory.
- [BOPIS Check Inventory](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/inventory/bopis-check-inventory.md)
- [Shipping Check Inventory](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/inventory/shipping-check-inventory.md)
- [Reset Inventory](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/inventory/reset-inventory.md): Learn how to sync inventory from an external reference source to HotWax Commerce with the 'Reset Inventory' feature.
- [Update Inventory](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/inventory/update-inventory.md): Learn how to update product inventory in HotWax by logging variances of inputted amounts.
- [Get Online ATP of Products](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/inventory/get-online-atp.md): Discover how to retrieve online ATP for products at specific locations with the 'getProductOnlineAtp' API
- [Brokering](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/brokering.md): Explore API and data feeds within the 'Brokering' documentation.
- [Brokered Order Items Feed](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/brokering/brokered-order-items.md): Discover the Brokered Order Items feed, a JSON-formatted feed generated from HotWax Commerce OMS for streamlined order management.
- [Inbound Shipment](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/inbound-shipment.md): Explore API and data feeds within the 'Inbound Shipment' documentation
- [Import](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/inbound-shipment/import.md): Explore API and data feeds within the 'inbound shipment documentatoin' documentation.
- [Returns](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/returns.md): Discover how returns can be created in HotWax and how HotWax posts these returns to external systems.
- [Create Return](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/returns/create-return.md)
- [Returns Financial Feed](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/returns/returns-financial-feed.md): Learn about the Returns Financial Feed, a JSON-formatted return-wise feed generated from HotWax Commerce (HC) OMS.
- [Facility](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/facility.md): Explore API and data feeds within the 'Facility' documentation.
- [Post Code Lookup](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/facility/postcode-lookup.md): Discover how the Post Code Lookup API fetches information related to postal codes, aiding developers in various applications.
- [Store Lookup](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/facility/store-lookup.md): Discover how the Store Lookup API facilitates finding stores accepting BOPIS orders near the customer's location using the POST method.
- [Fulfillment](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/fulfillment.md): Explore API and data feeds within the 'Fulfillment' documentation.
- [Add Shipment Box](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/fulfillment/add-shipment-box.md): Learn how to add a shipment box for order fulfillment with the 'Add Shipment Box' feature.
- [Create Picklist](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/fulfillment/create-picklist.md): Learn how to create picklists for order item pickups efficiently within the 'Brokering WIP' documentation.
- [In Progress Orders](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/fulfillment/in-progress-orders.md): Discover how the 'In Progress Orders' API fetches a comprehensive list of orders currently in the process of pickup for fulfillment.
- [Outstanding Orders](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/fulfillment/outstanding-orders.md): Discover how HotWax Commerce fetches a comprehensive list of outstanding orders brokered at a facility for fulfillment.
- [Packing Slip PDF](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/fulfillment/packing-slip-pdf.md): Learn how to efficiently generate packing slips in PDF format for your shipments.
- [Ready To Ship Items](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/fulfillment/ready-to-ship-items.md): Explore our 'Ready To Ship Items' page for a comprehensive list of orders picked, packed, and ready to delight your customers.
- [Reroute fulfillment APIs](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/fulfillment/reroute-fulfillment-apis.md): Understand the HotWax OMS APIs used by the reroute fulfillment flow for updating fulfillment preferences after a rejected fulfillment.
- [Retry Shipping Label](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/fulfillment/retry-shipping-label.md): Discover how to redownload shipping labels in PDF format for completed shipments with HotWax Commerce.
- [Shipping Label and Packing Slip](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/fulfillment/shipping-label-and-packing-slip.md): Explore API and data feeds within the 'Shipping Label and PackingSlip' documentation.
- [Shipping Label PDF](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/fulfillment/shipping-label-pdf.md): Explore API and data feeds within the 'Shipping Label PDF' documentation.
- [Update Orders](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/fulfillment/update-orders.md): Learn how to update orders in progress yet to be shipped with HotWax Commerce using the updateOrder endpoint and POST method.
- [Update and Import File](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/fulfillment/update-and-import-file.md): Explore API and data feeds within the 'Update and Import File' documentation.
- [Fulfilled Order Items Feed](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/fulfillment/fulfilled-order-items-feed.md): Explore the Fulfilled Order Items Feed, containing items fulfilled from a specific facility in HotWax Commerce
- [Appeasements](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/appeasements.md): Check API and data feeds within the 'Appeasements' documentation.
- [Appeasements Feed](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/appeasements/appeasements-feed.md): Learn about the Appeasements Financial Feed, a JSON-formatted refund-wise feed generated from HotWax Commerce OMS.
- [Miscellaneous](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/miscellaneous.md): Explore API and data feeds within the 'Miscellaneous' documentation.
- [Perform Find](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/miscellaneous/perform-find.md)
- [Buy Online Pickup In Store](https://docs.hotwax.co/documents/integrate-with-hotwax/journeys/buy-online-pickup-in-store.md): Explore APIs and data feeds powering the Buy Online Pickup in Store (BOPIS) experience.
- [BOPIS PDP Experience](https://docs.hotwax.co/documents/integrate-with-hotwax/journeys/buy-online-pickup-in-store/bopis-pdp-experience.md): Discover HotWax Commerce's BOPIS PDP experience enabling customers to browse all pickup store options for desired products on Shopify's PDP.
- [Ready For Pickup Notification](https://docs.hotwax.co/documents/integrate-with-hotwax/journeys/buy-online-pickup-in-store/ready-for-pickup-email.md): Learn how to integrate Order Management System (OMS) with Marketing Automation Platforms for automated 'Ready to Pickup' email notifications.
- [Brokering and Allocation](https://docs.hotwax.co/documents/integrate-with-hotwax/journeys/brokering-and-allocation.md): Explore APIs and data feeds facilitating order brokering and allocation for a seamless customer experience.
- [Order Soft Allocation](https://docs.hotwax.co/documents/integrate-with-hotwax/journeys/brokering-and-allocation/soft-allocation.md): Discover how HotWax Commerce's Soft Allocation feature conducts real-time eligibility checks for items in a customer's cart.
- [Pre-Orders](https://docs.hotwax.co/documents/integrate-with-hotwax/journeys/pre-orders.md): Explore how APIs and data feeds connect to deliver pre-order and backorder experiences seamlessly.
- [Promise Date Change Notification](https://docs.hotwax.co/documents/integrate-with-hotwax/journeys/pre-orders/promise-date-change-notification.md): Learn how to ensure accurate promise date change communication from OMS to Marketing Automation Platform.
- [Fulfilled Orders Items](https://docs.hotwax.co/documents/integrate-with-hotwax/sample-files/fulfilled-orders-items-json.md)
- [Reset Inventory](https://docs.hotwax.co/documents/integrate-with-hotwax/sample-files/reset-inventory-csv.md)
- [Return](https://docs.hotwax.co/documents/integrate-with-hotwax/sample-files/return-feed-json.md)
- [OMS Versions](https://docs.hotwax.co/documents/integrate-with-hotwax/oms-release-versions/oms-release-versions.md): Discover  the versions of HotWax Commerce OMS releases.
- [V7.0.0 Release](https://docs.hotwax.co/documents/integrate-with-hotwax/oms-release-versions/oms-release-versions/v7.0.0.md): This document outlines v7.0.x release in OMS, beginning with the major release v7.0.0 and followed by a series of hotfixes. Each version includes relevant metadata, image details, diffs, and changelog

## Additional Integrations

- [HotWax Integrations](https://docs.hotwax.co/documents/additional-integrations/readme.md): Learn about HotWax's Integration.
- [Introduction](https://docs.hotwax.co/documents/additional-integrations/retailpro/retailpro.md): Discover how HotWax Commerce integrates with Retail Pro Prism POS to enhance your retail operations.
- [Inventory Sync](https://docs.hotwax.co/documents/additional-integrations/retailpro/inventory-sync.md): Discover how Retail Pro Prism POS synchronizes inventory with HotWax Commerce for accurate records.
- [Challenges](https://docs.hotwax.co/documents/additional-integrations/retailpro/inventory-sync/challenges-in-inventory-sync.md): Learn how challenges in inventory sync between HotWax Commerce and Retail Pro Prism POS could overcome for accurate inventory management.
- [Technical Workflow](https://docs.hotwax.co/documents/additional-integrations/retailpro/inventory-sync/technical-workflow.md): Discover the technical workflow for syncing inventory in HotWax Commerce with Retail Pro.
- [Order Sync](https://docs.hotwax.co/documents/additional-integrations/retailpro/order.md): Discover the order synchronization process between HotWax Commerce and Retail Pro, ensuring seamless order fulfillment and accurate invoicing.
- [Technical Workflow of Invoicing from Single Location](https://docs.hotwax.co/documents/additional-integrations/retailpro/order/workflow-of-invoice-from-single-location.md): Discover how HotWax Commerce initiates invoicing for completed orders from a single location through a streamlined technical workflow.
- [Technical Workflow of Invoicing from Multiple Location](https://docs.hotwax.co/documents/additional-integrations/retailpro/order/workflow-of-invoice-from-multiple-location.md): Discover how HotWax Commerce manages invoicing from multiple locations and inventory transfers, ensuring accurate records in Retail Pro.
- [Send Sale Order](https://docs.hotwax.co/documents/additional-integrations/retailpro/sendsale-order.md): Discover how HC manages "Send Sale Orders" in Retail Pro, ensuring items are delivered to customers' shipping addresses despite initial unavailability.
- [Technical Workflow](https://docs.hotwax.co/documents/additional-integrations/retailpro/sendsale-order/technical-workflow.md): Learn how HC handles Send Sale Orders through feed generation, data transformation, & Retail Pro's Manual Slip API, ensuring accurate inventory transfers.
- [Returns](https://docs.hotwax.co/documents/additional-integrations/retailpro/returns.md): Learn how HC manages returns from Retail Pro POS, ensuring accurate inventory updates, while also reflecting in-store returns swiftly and accurately.
- [Returns](https://docs.hotwax.co/documents/additional-integrations/loop/loop-online.md): Learn about returns in Shopify, Loop, NetSuite and HotWax Commerce.
- [Exchanges](https://docs.hotwax.co/documents/additional-integrations/loop/loop-exchanges.md): Learn how HotWax Commerce makes exchanges simple and efficient.
- [Klaviyo Integration](https://docs.hotwax.co/documents/additional-integrations/klaviyo/klaviyo.md)
- [Iterable Integration](https://docs.hotwax.co/documents/additional-integrations/iterable/iterable.md)
- [EasyPost Integration](https://docs.hotwax.co/documents/additional-integrations/easypost/easy-post.md): Discover how HotWax Commerce integrates with EasyPost, providing businesses of all sizes with a streamlined shipping solution.

## Analytics

- [Analytics](https://docs.hotwax.co/documents/analytics/reports/readme.md): Learn about HotWax's reporting.
- [Orders](https://docs.hotwax.co/documents/analytics/reports/order.md): Discover Order reports provided by HotWax Commerce
- [Product](https://docs.hotwax.co/documents/analytics/reports/product.md)
- [Inventory](https://docs.hotwax.co/documents/analytics/reports/inventory.md): Discover Inventory reports provided by HotWax Commerce
- [Brokering](https://docs.hotwax.co/documents/analytics/reports/brokering.md): Discover how reports are essential for monitoring the brokering of orders to facilities.
- [Fulfillment](https://docs.hotwax.co/documents/analytics/reports/fulfillment.md): Discover Fulfillment reports provided by HotWax Commerce
- [Pre-Order](https://docs.hotwax.co/documents/analytics/reports/pre-order.md): Discover how HotWax Commerce OMS provides out-of-the-box pre-order reports to monitor and track pre-order operations, ensuring efficient management of all pre-orders.
- [NetSuite Sync](https://docs.hotwax.co/documents/analytics/reports/netsuitesync.md): Discover NetSuite synchronization reports provided by HotWax Commerce
- [Reorder Limit](https://docs.hotwax.co/documents/analytics/reports/reorder-limit.md)
- [Status Item Aging](https://docs.hotwax.co/documents/analytics/data-documentation/status-item-aging.md)

## FAQs

- [Frequently Asked Questions](https://docs.hotwax.co/documents/faqs/readme.md): Frequently Asked Questions about HotWax Commerce OMS


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