# Documents

## Home

- [Documents](https://docs.hotwax.co/documents/readme.md): This document serves as a hub linking various user manuals for HotWax Commerce, an omnichannel Order Management System integrating Shopify and NetSuite.

## Learn HotWax OMS

- [Glossary](https://docs.hotwax.co/documents/learn-hotwax-oms/readme.md): Learn about common terms in omnichannel order and inventory management.
- [Getting Started with HotWax Commerce](https://docs.hotwax.co/documents/learn-hotwax-oms/getting-started.md)
- [Introduction](https://docs.hotwax.co/documents/learn-hotwax-oms/business-processes/business-processes.md): Welcome to the Business Processes guide, designed to provide a detailed understanding of our key operational workflows, including order fulfillment, inventory management, and order routing.
- [Order Fulfillment](https://docs.hotwax.co/documents/learn-hotwax-oms/business-processes/order-fulfillment.md): Order fulfillment is a critical business process for retailers, orchestrating the journey from order allocation to making it ready for shipping, ensuring timely delivery to the customers' doorstep.
- [Order Routing](https://docs.hotwax.co/documents/learn-hotwax-oms/business-processes/order-routing.md)
- [Inventory Management](https://docs.hotwax.co/documents/learn-hotwax-oms/business-processes/inventory-management.md): Inventory management business process helps omnichannel retailers accurately track inventory changes and ensure that product availability aligns with customer demand across all sales channels.
- [Introduction](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/business-process-models.md): Welcome to the Business Process Models (BPM) designed to provide insights into the inner workings of HotWax Commerce.
- [Order Lifecycle](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/order-lifecycle.md): The Order Lifecycle BPM illustrates how HotWax Commerce orchestrates the journey of an order from creation to approval, routing, and fulfillment, ensuring accuracy at every stage.
- [Store Fulfillment Lifecycle](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/store-fulfillment-lifecycle.md): The Store Fulfillment Lifecycle BPM illustrates how HotWax Commerce Store Fulfillment App enables store associates to Pick, Pack & Ship online orders received at stores.
- [BOPIS Fulfillment Lifecycle](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/bopis-fulfillment-lifecycle.md)
- [Warehouse Fulfillment Lifecycle](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/warehouse-fulfillment-lifecycle.md): The Warehouse Fulfillment Lifecycle BPM illustrates the process of fulfilling an order allocated to a warehouse, followed by synchronizing fulfillment updates to HotWax Commerce.
- [Inventory Lifecycle](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/inventory-lifecycle.md): The Inventory Lifecycle BPM illustrates how HotWax Commerce calculates the online ATP of a product to maintain accurate sellable inventory on eCommerce platforms
- [Transfer Orders Lifecycle](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/transferorder-lifecycle.md): The Transfer Orders Lifecycle BPM illustrates the internal movement of inventory in omnichannel landscape facilitated by warehouses to stores, between stores, or stores to warehouses transfer orders.
- [Gift Card Orders Lifecycle](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/giftcard-orders-lifecycle.md): The Gift Card Orders Lifecycle BPM illustrates the process of fulfilling digital as well as physical gift card orders placed by customers on eCommerce.
- [Returns Lifecycle](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/returns-lifecycle.md)
- [Web Returns with Loop](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/returns-lifecycle/loop-web-returns-lifecycle.md): The Web Return Lifecycle BPM illustrates how returns are managed between RMS, eCommerce, ERP, and HotWax Commerce.
- [In-Store Returns with Shopify POS](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/returns-lifecycle/shopify-pos-returns-lifecycle.md): The In-Store Returns Lifecycle BPM illustrates how in-store returns are managed between POS as RMS, ERP, and HotWax Commerce.
- [In-Store Returns with Loop](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/returns-lifecycle/loop-pos-returns-lifecycle.md): The In-Store Returns Lifecycle BPM illustrates how in-store returns are managed between RMS, POS, ERP, and HotWax Commerce.
- [Exchanges Lifecycle](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/exchanges-lifecycle.md)
- [Web Exchanges with Loop](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/exchanges-lifecycle/loop-web-exchanges-lifecycle.md): The Web Exchange Lifecycle BPM illustrates how exchanges are processed between RMS, eCommerce, ERP, and HotWax Commerce.
- [In-Store Exchanges with Loop](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/exchanges-lifecycle/loop-pos-exchanges-lifecycle.md): The In-Store Exchanges Lifecycle BPM illustrates how in-store exchanges are managed between RMS, eCommerce, ERP, and HotWax Commerce.
- [How to Configure BOPIS](https://docs.hotwax.co/documents/learn-hotwax-oms/how-to-guides/configure-bopis.md): Learn how to configure BOPIS when setting up HotWax Commerce
- [Configure Estimated Delivery Dates](https://docs.hotwax.co/documents/learn-hotwax-oms/how-to-guides/configure-estimated-delivery-dates.md): Learn how storefront estimated delivery dates are calculated and configured with HotWax Commerce.
- [How to Configure Store Fulfillment](https://docs.hotwax.co/documents/learn-hotwax-oms/how-to-guides/configure-store-fulfillment.md): Learn how to configure Store Fulfillment when setting up HotWax Commerce

## Store Operations

- [Launchpad](https://docs.hotwax.co/documents/store-operations/readme.md): The Launchpad serves as the central hub for all HotWax Commerce apps, providing easy access to development, user acceptance testing (UAT), and production versions of the applications all in one place.
- [BOPIS Fulfillment App](https://docs.hotwax.co/documents/store-operations/orders/bopis.md): Pick, pack, and hand over store pickup orders in the BOPIS Fulfillment App.
- [Open Orders](https://docs.hotwax.co/documents/store-operations/orders/bopis/open-orders-page.md): View and manage newly assigned orders that are pending fulfillment.
- [Packed Orders](https://docs.hotwax.co/documents/store-operations/orders/bopis/packed-order-tab.md): View packed orders that are ready for customer handover.
- [Completed Orders](https://docs.hotwax.co/documents/store-operations/orders/bopis/completed-orders-tab.md): The Completed Orders page allows store staff to view and refer to all orders that have been successfully handed over to customers.
- [Gift Card Activation](https://docs.hotwax.co/documents/store-operations/orders/bopis/gift-card-activation.md): This page explains how gift cards can be fulfilled in the BOPIS App.
- [Ship to Store](https://docs.hotwax.co/documents/store-operations/orders/bopis/ship-to-store.md): Learn about the Ship to Store feature, allowing customers to place pickup orders for products not immediately available at their preferred location.
- [Catalog Page](https://docs.hotwax.co/documents/store-operations/orders/bopis/catalog-page.md): Discover the Catalog page in the BOPIS app, offering a comprehensive list of products available for store pickup, along with inventory availability and product details.
- [Settings Page](https://docs.hotwax.co/documents/store-operations/orders/bopis/settings-page.md): Learn about the Settings page in the BOPIS app, providing configuration options to streamline processes and optimize efficiency.
- [Re-route Fulfillment](https://docs.hotwax.co/documents/store-operations/orders/bopis/re-route-fulfillment.md): Help customers choose a new fulfillment option after a BOPIS item is rejected.
- [Troubleshooting](https://docs.hotwax.co/documents/store-operations/orders/bopis/troubleshooting.md): Troubleshoot issues related to BOPIS in HotWax.
- [Notification Error](https://docs.hotwax.co/documents/store-operations/orders/bopis/troubleshooting/notifications-error.md): Discover how to troubleshoot BOPIS notifications in the HotWax Commerce OMS for efficient customer communication.
- [Fulfillment App](https://docs.hotwax.co/documents/store-operations/orders/fulfillment.md): Pick, pack, and ship orders in the Fulfillment App.
- [Open Orders](https://docs.hotwax.co/documents/store-operations/orders/fulfillment/open-orders.md): View and manage newly assigned orders that are pending fulfillment.
- [In Progress Orders](https://docs.hotwax.co/documents/store-operations/orders/fulfillment/in-progress.md): Pack orders that have moved from the \`Open\` tab.
- [Completed Orders](https://docs.hotwax.co/documents/store-operations/orders/fulfillment/completed-orders.md): Manage completed orders that are ready to ship.
- [Rejection](https://docs.hotwax.co/documents/store-operations/orders/fulfillment/rejection.md)
- [Gift Card and Kit Products](https://docs.hotwax.co/documents/store-operations/orders/fulfillment/gift-card-and-kit-product.md): This page outlines the process of gift card activation and kit product fulfillment within the HotWax Fulfillment App.
- [Transfer Order](https://docs.hotwax.co/documents/store-operations/orders/fulfillment/transfer-order.md): The Transfer Orders Page helps store staff create and fulfill TOs easily. They can view all existing TOs, the current status of TOs, and create new ones.
- [Settings Page](https://docs.hotwax.co/documents/store-operations/orders/fulfillment/fulfillment-setting-page.md): The Fulfillment App Settings page controls the user's OMS context, facility context, fulfillment capacity, product display, notifications, documents, scanning, and rejection behavior.
- [Order Lookup](https://docs.hotwax.co/documents/store-operations/orders/fulfillment/order-lookup.md)
- [Shipping Label Generations](https://docs.hotwax.co/documents/store-operations/orders/fulfillment/shipping-label-generation.md): Learn how to troubleshoot issues with generating shipping labels in the HotWax Commerce Fulfillment App for seamless label creation.
- [Change Shipping Method](https://docs.hotwax.co/documents/store-operations/orders/fulfillment/change-shipping-method.md)
- [Troubleshooting](https://docs.hotwax.co/documents/store-operations/orders/fulfillment/troubleshooting.md)
- [Change Language](https://docs.hotwax.co/documents/store-operations/orders/fulfillment/troubleshooting/change-language.md)
- [Unable to Login](https://docs.hotwax.co/documents/store-operations/orders/fulfillment/troubleshooting/unable-to-login.md)
- [In-Store Returns](https://docs.hotwax.co/documents/store-operations/orders/in-store-returns.md): Learn how HotWax Commerce OMS simplifies in-store return processes for retailers, ensuring efficient handling of online orders in physical stores.
- [Receiving](https://docs.hotwax.co/documents/store-operations/inventory/receiving.md)
- [Transfer Orders](https://docs.hotwax.co/documents/store-operations/inventory/receiving/transfer-orders.md)
- [Create Transfer Order](https://docs.hotwax.co/documents/store-operations/inventory/receiving/transfer-orders/create-transfer-order.md)
- [Returns and Purchase Orders](https://docs.hotwax.co/documents/store-operations/inventory/receiving/returns-and-purchase-orders.md): Manage purchase orders and returns while keeping inventory counts accurate.
- [Reports](https://docs.hotwax.co/documents/store-operations/inventory/receiving/reports.md): Track and manage discrepancies in fulfilled transfer orders, ensuring precise alignment between expected and received quantities.
- [Settings](https://docs.hotwax.co/documents/store-operations/inventory/receiving/settings.md)
- [Permissions](https://docs.hotwax.co/documents/store-operations/inventory/receiving/permissions.md)
- [Cycle Count](https://docs.hotwax.co/documents/store-operations/inventory/cycle-count.md)
- [Plan Cycle Count](https://docs.hotwax.co/documents/store-operations/inventory/cycle-count/plan-cycle-count.md)
- [Start & Complete Session](https://docs.hotwax.co/documents/store-operations/inventory/cycle-count/start-complete-session.md): a comprehensive guide to performing cycle counts, scanning items, and handling discrepancies.
- [Count Progress & Review](https://docs.hotwax.co/documents/store-operations/inventory/cycle-count/count-progress-review.md)
- [Run Diagnostics](https://docs.hotwax.co/documents/store-operations/inventory/cycle-count/run-diagnostics.md)
- [Transfer Orders](https://docs.hotwax.co/documents/store-operations/inventory/transfer-order-management.md): How to manage transfer orders in HotWax Commerce.
- [Transfer Order Fulfillment](https://docs.hotwax.co/documents/store-operations/inventory/transfer-order-management/transfer-order-fulfillment.md): How to fulfill transfer orders in HotWax Commerce
- [Transfer Order Receiving](https://docs.hotwax.co/documents/store-operations/inventory/transfer-order-management/transfer-order-receiving.md): How to receive transfer orders in HotWax Commerce.
- [Transfer Order Picklist](https://docs.hotwax.co/documents/store-operations/inventory/transfer-order-management/picklist.md): This document describes the Picklist Functionality for Store Transfer Fulfillment.

## Retail Operations

- [Launchpad](https://docs.hotwax.co/documents/retail-operations/readme.md): The Launchpad serves as the central hub for all HotWax Commerce apps, providing easy access to development, user acceptance testing (UAT), and production versions of the applications all in one place.
- [Job Manager](https://docs.hotwax.co/documents/retail-operations/workflow/workflow.md): Use Job Manager to monitor operational health, manage service jobs, investigate file and message processing, and build data exports.
- [Dashboard](https://docs.hotwax.co/documents/retail-operations/workflow/workflow/dashboard.md): Review schedule, queue, file, message, and service health from the Job Manager Dashboard.
- [Jobs](https://docs.hotwax.co/documents/retail-operations/workflow/workflow/jobs.md)
- [Catalog](https://docs.hotwax.co/documents/retail-operations/workflow/workflow/jobs/catalog.md): Search and filter the Job Manager catalog to find a service job.
- [Job details](https://docs.hotwax.co/documents/retail-operations/workflow/workflow/jobs/job-details.md): Review a service job, run it, manage its schedule and parameters, and inspect recent executions.
- [Run history](https://docs.hotwax.co/documents/retail-operations/workflow/workflow/jobs/run-history.md): Filter service-job executions and investigate messages, errors, results, parameters, and linked data logs.
- [Manage files and imports](https://docs.hotwax.co/documents/retail-operations/workflow/workflow/manage-files-and-imports.md)
- [File history](https://docs.hotwax.co/documents/retail-operations/workflow/workflow/manage-files-and-imports/file-history.md): Monitor files processed through master data management configurations.
- [File details](https://docs.hotwax.co/documents/retail-operations/workflow/workflow/manage-files-and-imports/file-details.md): Review a file-processing timeline, original data, and failed records.
- [Manual uploads](https://docs.hotwax.co/documents/retail-operations/workflow/workflow/manage-files-and-imports/manual-uploads.md): Upload a file through an available master data management configuration.
- [System messages](https://docs.hotwax.co/documents/retail-operations/workflow/workflow/system-messages.md)
- [Message history](https://docs.hotwax.co/documents/retail-operations/workflow/workflow/system-messages/message-history.md): Find inbound and outbound system messages and open their processing details.
- [Message details](https://docs.hotwax.co/documents/retail-operations/workflow/workflow/system-messages/message-details.md): Trace a system message through status history, operations, payload, and related messages.
- [Message types](https://docs.hotwax.co/documents/retail-operations/workflow/workflow/system-messages/message-types.md): Review and administer system message type definitions.
- [Remote systems](https://docs.hotwax.co/documents/retail-operations/workflow/workflow/system-messages/remote-systems.md): Review and administer remote-system definitions used by system messages.
- [Data documents](https://docs.hotwax.co/documents/retail-operations/workflow/workflow/data-documents.md)
- [Overview](https://docs.hotwax.co/documents/retail-operations/workflow/workflow/data-documents/data-documents.md): Build, preview, export, and monitor reusable data documents.
- [Build a data document](https://docs.hotwax.co/documents/retail-operations/workflow/workflow/data-documents/build-data-document.md): Select an entity, add fields and conditions, and save a data document.
- [Preview and export](https://docs.hotwax.co/documents/retail-operations/workflow/workflow/data-documents/preview-export-schedule.md): Preview a data document, run an export, and manage an email-export schedule.
- [Export history](https://docs.hotwax.co/documents/retail-operations/workflow/workflow/data-documents/export-history.md): Filter data document exports and inspect export-processing details.
- [Settings](https://docs.hotwax.co/documents/retail-operations/workflow/workflow/settings.md): Review account, instance, product store, version, time zone, and data-fetch settings.
- [Troubleshooting](https://docs.hotwax.co/documents/retail-operations/workflow/workflow/troubleshooting.md): Choose the current Job Manager workflow for a job, file, message, or export issue.
- [Job runs and schedules](https://docs.hotwax.co/documents/retail-operations/workflow/workflow/troubleshooting/job-runs-and-schedules.md): Investigate missing, failed, running, paused, or incorrectly scheduled service jobs.
- [File imports](https://docs.hotwax.co/documents/retail-operations/workflow/workflow/troubleshooting/file-imports.md): Investigate pending, failed, canceled, or partially processed files.
- [System messages](https://docs.hotwax.co/documents/retail-operations/workflow/workflow/troubleshooting/system-messages.md): Investigate failed, incomplete, or missing inbound and outbound system messages.
- [Data document exports](https://docs.hotwax.co/documents/retail-operations/workflow/workflow/troubleshooting/data-document-exports.md): Investigate data document definition, preview, schedule, and export failures.
- [Job Workflows](https://docs.hotwax.co/documents/retail-operations/workflow/job-workflows.md): The section details how various jobs contribute to the overall system, from order allocation to inventory management, and offers resolutions into troubleshooting and performance.
- [Parameters](https://docs.hotwax.co/documents/retail-operations/workflow/job-workflows/parameters.md)
- [Pre-Orders](https://docs.hotwax.co/documents/retail-operations/workflow/job-workflows/pre-orders.md): Learn about the Pre-Order job in HotWax Commerce.
- [Orders](https://docs.hotwax.co/documents/retail-operations/workflow/job-workflows/orders.md): Learn about the Orders jobs in HotWax Commerce.
- [Fulfillment](https://docs.hotwax.co/documents/retail-operations/workflow/job-workflows/fulfillment.md): Learn about the Fulfillment jobs in HotWax Commerce.
- [Inventory](https://docs.hotwax.co/documents/retail-operations/workflow/job-workflows/inventory.md): Discover how Inventory job works in HotWax Commerce.
- [Products](https://docs.hotwax.co/documents/retail-operations/workflow/job-workflows/products.md): Learn about the Products job in HotWax Commerce.
- [Miscellaneous](https://docs.hotwax.co/documents/retail-operations/workflow/job-workflows/miscellaneous.md): Learn about the miscellaneous jobs in HotWax Commerce.
- [Manage products in the Products app](https://docs.hotwax.co/documents/retail-operations/products/product-management.md)
- [Breaking Variants Into Independent Products](https://docs.hotwax.co/documents/retail-operations/products/breaking-variants-into-independent-products.md)
- [Order Manager](https://docs.hotwax.co/documents/retail-operations/orders/order-management.md): Use Order Manager to assess order flow, investigate exceptions, and complete order-management work.
- [Funnel](https://docs.hotwax.co/documents/retail-operations/orders/order-management/funnel.md): Assess order flow, prioritize exceptions, compare facilities, and manage fulfillment-sync settings.
- [Find orders](https://docs.hotwax.co/documents/retail-operations/orders/order-management/find-sales-orders.md): Find a specific order, investigate groups of orders, and complete permitted bulk actions.
- [Find customers](https://docs.hotwax.co/documents/retail-operations/orders/order-management/find-customers.md): Find the correct customer record and continue to the customer detail workspace.
- [Customer details](https://docs.hotwax.co/documents/retail-operations/orders/order-management/view-customer-details.md): Maintain a customer record and review the orders, tasks, returns, and communications connected to it.
- [Create order](https://docs.hotwax.co/documents/retail-operations/orders/order-management/create-order.md): Create an operator-entered order in a configured Shopify shop.
- [Order details](https://docs.hotwax.co/documents/retail-operations/orders/order-management/view-order-details.md): Review an order, correct fulfillment details, and perform the actions available for its current state.
- [Settings](https://docs.hotwax.co/documents/retail-operations/orders/order-management/settings.md): Confirm your Order Manager context and manage store, identifier, time zone, and language settings.
- [Unfillable](https://docs.hotwax.co/documents/retail-operations/orders/order-management/unfillable-orders.md): Investigate unfillable ship groups and choose a verified next action.
- [Swap](https://docs.hotwax.co/documents/retail-operations/orders/order-management/swap-orders.md): Replace unavailable items and resolve held ship groups.
- [Bad address](https://docs.hotwax.co/documents/retail-operations/orders/order-management/bad-address-orders.md): Correct or confirm shipping addresses for orders held by address validation.
- [Fraud](https://docs.hotwax.co/documents/retail-operations/orders/order-management/fraud-orders.md): Review order risk information and resolve or cancel fraud-review tasks.
- [Hold](https://docs.hotwax.co/documents/retail-operations/orders/order-management/hold-orders.md): Review general order tasks, add a resolution comment, and complete the work.
- [Brokering queue](https://docs.hotwax.co/documents/retail-operations/orders/order-management/brokering-queue.md): Triage created and approved orders waiting in brokering virtual locations.
- [Open orders](https://docs.hotwax.co/documents/retail-operations/orders/order-management/open-orders.md): Investigate the current Open workflow and cancel verified orders.
- [Inflight orders](https://docs.hotwax.co/documents/retail-operations/orders/order-management/inflight-orders.md): Investigate the current Inflight workflow and avoid an unsupported bulk action.
- [Packed orders](https://docs.hotwax.co/documents/retail-operations/orders/order-management/packed-orders.md): Verify packed-order scope and submit loaded shipments for shipping.
- [Additional OMS order workflows](https://docs.hotwax.co/documents/retail-operations/orders/additional-oms-order-workflows.md): Open broader OMS order procedures that are not part of the current Order Manager app.
- [Update sales orders](https://docs.hotwax.co/documents/retail-operations/orders/additional-oms-order-workflows/update-sales-order.md): Discover how sales orders are updated in HotWax Commerce OMS.
- [Allocate sales orders](https://docs.hotwax.co/documents/retail-operations/orders/additional-oms-order-workflows/allocate-sales-order.md): Learn how the sales orders are allocated efficiently in different scenarios.
- [Soft allocation](https://docs.hotwax.co/documents/retail-operations/orders/additional-oms-order-workflows/soft-allocation.md): Discover the Soft Allocation Workflow for seamless order handling between Shopify and HotWax Commerce.
- [Order cancellations](https://docs.hotwax.co/documents/retail-operations/orders/additional-oms-order-workflows/order-cancellations.md)
- [Auto-cancellation](https://docs.hotwax.co/documents/retail-operations/orders/additional-oms-order-workflows/auto-cancellation.md)
- [Troubleshooting](https://docs.hotwax.co/documents/retail-operations/orders/additional-oms-order-workflows/troubleshooting.md)
- [Error Due to Incorrect JSON](https://docs.hotwax.co/documents/retail-operations/orders/additional-oms-order-workflows/troubleshooting/error-in-order-json.md)
- [Order Approval Errors](https://docs.hotwax.co/documents/retail-operations/orders/additional-oms-order-workflows/troubleshooting/order-approval.md): Troubleshooting Guide for orders stuck in created status
- [Order Status Discrepancy](https://docs.hotwax.co/documents/retail-operations/orders/additional-oms-order-workflows/troubleshooting/order-status-discrepancy.md)
- [Order Indexing Discrepancy](https://docs.hotwax.co/documents/retail-operations/orders/additional-oms-order-workflows/troubleshooting/order-indexing-discrepancy.md)
- [Order Attribute Missing](https://docs.hotwax.co/documents/retail-operations/orders/additional-oms-order-workflows/troubleshooting/order-attribute-missing.md)
- [Duplicate Orders](https://docs.hotwax.co/documents/retail-operations/orders/additional-oms-order-workflows/troubleshooting/duplicate-orders.md): Troubleshooting guide for duplicate orders
- [Shopify Order Import Failures](https://docs.hotwax.co/documents/retail-operations/orders/additional-oms-order-workflows/troubleshooting/shopify-order-import-failure.md): This document provides steps to diagnose and resolve issues when orders fail to transfer from Shopify to HotWax Commerce (OMS).
- [Order routing](https://docs.hotwax.co/documents/retail-operations/orders/order-routing.md): Configure order selection, facility lookup, schedules, and fallback actions in the Order Routing Rules app.
- [Manage and configure](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/manage-and-configure.md)
- [Manage routing groups](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/manage-and-configure/brokering-runs.md): Review schedule coverage, create routing groups, and manage routing group status.
- [Configure a routing group](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/manage-and-configure/routing-group-details.md): Manage a routing group's identity, status, schedule, history, and working copy.
- [Configure routings](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/manage-and-configure/routing-rules.md): Select and sequence the orders that a routing attempts.
- [Configure routing rules](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/manage-and-configure/inventory-rules.md): Select, rank, and apply fallback actions to fulfillment facilities.
- [Apply routing strategies](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/apply-routing-strategies.md)
- [Build common routing strategies](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/apply-routing-strategies/use-cases.md): Build common order routing strategies with routing groups, routings, and routing rules.
- [Route by weeks of supply](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/apply-routing-strategies/weeks-of-supply-routing.md): Protect high-demand stores and route from facilities with deeper inventory coverage.
- [Use routing templates](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/apply-routing-strategies/template.md): Adapt complete routing templates to your stores, queues, shipping methods, and fulfillment policies.
- [Preserve store inventory while routing orders](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/apply-routing-strategies/template/inventory-based-shipping.md): Protect store inventory while prioritizing rejected and expedited orders across a store network.
- [Route orders across Canada and the United States](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/apply-routing-strategies/template/cross-border-shipping.md): Route Canadian and United States orders through different facility groups with a shared schedule.
- [Test and optimize](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/test-and-optimize.md)
- [Test a routing group](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/test-and-optimize/test-drive.md): Route a selected order through a saved routing group and review the result.
- [Simulate routing changes](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/test-and-optimize/simulation.md): Compare a live routing group with saved variations and review simulation results without changing live orders.
- [Use Circuit](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/test-and-optimize/circuit.md): Ask Circuit about a routing group and review proposed changes before saving them.
- [Additional routing settings](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/additional-settings.md): Configure facility capacity and shipment-value safeguards for order routing.
- [Troubleshoot order routing](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/troubleshooting.md): Diagnose common order routing schedule, facility, inventory, and shipping-method issues.
- [Troubleshoot a routing schedule](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/troubleshooting/scheduling-error.md): Diagnose a routing group that did not run at the expected time.
- [Troubleshoot facility configuration](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/troubleshooting/incorrect-facility-configurations.md): Resolve routing results caused by missing or incorrect facility-group membership.
- [Troubleshoot inventory availability](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/troubleshooting/inventory-unavailability.md): Diagnose routing rules that find no eligible inventory or allocate only part of an order.
- [Troubleshoot shipping-method mapping](https://docs.hotwax.co/documents/retail-operations/orders/order-routing/troubleshooting/incorrect-shipping-method-mapping.md): Resolve orders that do not match the intended routing shipping-method filter.
- [Pre-Orders](https://docs.hotwax.co/documents/retail-operations/orders/pre-orders.md): Discover how HotWax Commerce's Pre-order Solution maximizes revenue potential and operational efficiency for retailers, simplifying the entire pre-order process.
- [Purchase Order Upload](https://docs.hotwax.co/documents/retail-operations/orders/pre-orders/purchase-order-uploads.md): Learn how HotWax Commerce automates pre-order and back-order management through the use of purchase orders, offering integration with ERP systems and a simplified process for manual import.
- [Purchase Order Management](https://docs.hotwax.co/documents/retail-operations/orders/pre-orders/purchase-order-management.md): Discover how to manage uploaded purchase orders in HotWax Commerce, including viewing, editing, making changes, or canceling purchase orders.
- [Pre-Order Jobs](https://docs.hotwax.co/documents/retail-operations/orders/pre-orders/pre-order-jobs.md): Learn about setting up pre-order jobs in HotWax Commerce to sync pre-orders with the eCommerce platform, ensuring accurate listing and seamless operations
- [Audit Pre-Orders](https://docs.hotwax.co/documents/retail-operations/orders/pre-orders/audit-pre-order.md): Gain a clear understanding of your presell catalog with HC's Audit feature, allowing you to track the status of pre-orders and back orders, and confirm listed items on the eCommerce platform.
- [Pre-Order Allocation](https://docs.hotwax.co/documents/retail-operations/orders/pre-orders/pre-order-allocation.md): Discover how HotWax Commerce automatically allocates sales orders for pre-order items on a first-in, first-out (FIFO) basis, with the flexibility for manual allocation when needed.
- [Release Pre-Orders](https://docs.hotwax.co/documents/retail-operations/orders/pre-orders/release-pre-orders.md): Learn how HC automatically handles the release and brokering of Shopify Pre-Orders, with the option for manual release preferred by merchants managing both physical stores and eCommerce platforms.
- [Reports](https://docs.hotwax.co/documents/retail-operations/orders/pre-orders/reports.md): Discover how HotWax Commerce OMS provides out-of-the-box pre-order reports to monitor and track pre-order operations, ensuring efficient management of all pre-orders.
- [Troubleshooting](https://docs.hotwax.co/documents/retail-operations/orders/pre-orders/troubleshooting.md)
- [Inaccurate Inventory Computation](https://docs.hotwax.co/documents/retail-operations/orders/pre-orders/troubleshooting/inaccurate-inventory-computation.md): Learn how to troubleshoot inaccurate inventory computation issues in HotWax Commerce for accurate product availability, especially during pre-orders.
- [Missing Product Linking](https://docs.hotwax.co/documents/retail-operations/orders/pre-orders/troubleshooting/missing-product-linking.md): Discover how to troubleshoot missing product linking issues between HotWax Commerce and Shopify for enabling pre-order options and seamless product synchronization.
- [Product Syns Issues](https://docs.hotwax.co/documents/retail-operations/orders/pre-orders/troubleshooting/preorder-backorder-product-sync-issues.md)
- [Returns](https://docs.hotwax.co/documents/retail-operations/orders/returns.md): Learn about HotWax Commerce's return management solutions, including importing returns from Shopify and creating in-store returns.
- [Import Returns](https://docs.hotwax.co/documents/retail-operations/orders/returns/import-returns.md): Discover how HotWax Commerce streamlines the return management process for Shopify retailers by integrating with Shopify to import returns.
- [In-Store Returns](https://docs.hotwax.co/documents/retail-operations/orders/returns/in-store-returns.md): Learn how HotWax Commerce OMS simplifies in-store return processes for retailers, ensuring efficient handling of online orders in physical stores.
- [Restock Returns](https://docs.hotwax.co/documents/retail-operations/orders/returns/restock-returns.md): Discover how HotWax Commerce manages restock returns for both online and in-store orders, ensuring accurate inventory management and syncing with Shopify.
- [Inventory Management](https://docs.hotwax.co/documents/retail-operations/inventory/inventory-management.md)
- [Find Product Inventory](https://docs.hotwax.co/documents/retail-operations/inventory/inventory-management/find-product-inventory.md)
- [Product Inventory View Page](https://docs.hotwax.co/documents/retail-operations/inventory/inventory-management/product-inventory-view.md)
- [Configure Product Inventory](https://docs.hotwax.co/documents/retail-operations/inventory/inventory-management/configure-product-inventory.md)
- [Inventory Upload](https://docs.hotwax.co/documents/retail-operations/inventory/inventory-upload.md): Effortlessly upload bulk inventory data, map fields, and identify errors for seamless integration, even with legacy systems lacking API integration.
- [Schedule Restocking](https://docs.hotwax.co/documents/retail-operations/inventory/inventory-upload/schedule-restock.md)
- [Inventroy Import Method](https://docs.hotwax.co/documents/retail-operations/inventory/inventory-upload/import-methods.md)
- [Transfers](https://docs.hotwax.co/documents/retail-operations/inventory/transfers-app.md): Monitor transfer orders, review discrepancies, and manage Transfers App settings.
- [Find Transfer Orders](https://docs.hotwax.co/documents/retail-operations/inventory/transfers-app/find-transfer-order.md): Find and organize transfer orders in the Transfers App.
- [Transfer Order Creation](https://docs.hotwax.co/documents/retail-operations/inventory/transfers-app/transfer-order-creation.md): Create a new transfer order in the Transfers App.
- [Transfer Order Details](https://docs.hotwax.co/documents/retail-operations/inventory/transfers-app/transfer-order-details.md): Review key fields and actions on the Transfer Order Details page.
- [Transfer Discrepancies](https://docs.hotwax.co/documents/retail-operations/inventory/transfers-app/transfers-discrepancies.md): Review transfer discrepancies by type and facility in the Transfers App.
- [Transfers App Settings](https://docs.hotwax.co/documents/retail-operations/inventory/transfers-app/transfers-settings.md): Configure product store, product identifier, timezone, and access links in the Transfers App.
- [Transfer Order Fulfillment](https://docs.hotwax.co/documents/retail-operations/inventory/transfers-app/transfers-fulfillment.md): View shipments for a fulfilled transfer order.
- [Cycle Count](https://docs.hotwax.co/documents/retail-operations/inventory/cycle-count.md)
- [Bulk Upload](https://docs.hotwax.co/documents/retail-operations/inventory/cycle-count/bulk-upload.md)
- [Create Count](https://docs.hotwax.co/documents/retail-operations/inventory/cycle-count/create-count.md): Create and assign a cycle count to a facility.
- [Assigned](https://docs.hotwax.co/documents/retail-operations/inventory/cycle-count/assigned.md)
- [Pending Review](https://docs.hotwax.co/documents/retail-operations/inventory/cycle-count/pending-review.md)
- [Closed](https://docs.hotwax.co/documents/retail-operations/inventory/cycle-count/closed.md)
- [Manage available-to-promise inventory](https://docs.hotwax.co/documents/retail-operations/inventory/available-to-promise.md): Manage the sourcing rules that contribute to online available-to-promise inventory.
- [Understand sourcing concepts](https://docs.hotwax.co/documents/retail-operations/inventory/available-to-promise/concepts.md): Learn how product filters, facility groups, inventory channels, and rule priority shape online inventory.
- [Apply sourcing rule use cases](https://docs.hotwax.co/documents/retail-operations/inventory/available-to-promise/use-cases.md): Apply sourcing rules to common channel, product, pickup, and shipping scenarios.
- [Create inventory channels](https://docs.hotwax.co/documents/retail-operations/inventory/available-to-promise/create-channels.md): Create inventory channels, assign facilities, link configuration facilities, and schedule inventory publishing.
- [Configure safety stock rules](https://docs.hotwax.co/documents/retail-operations/inventory/available-to-promise/safety-stock-rules.md): Reserve facility-level inventory for selected products with safety stock rules.
- [Configure threshold rules](https://docs.hotwax.co/documents/retail-operations/inventory/available-to-promise/threshold-rules.md): Hold back channel-level inventory for selected products with threshold rules.
- [Configure store pickup rules](https://docs.hotwax.co/documents/retail-operations/inventory/available-to-promise/store-pickup-rules.md): Manage pickup groups and control store pickup by product, facility, or channel.
- [Configure shipping rules](https://docs.hotwax.co/documents/retail-operations/inventory/available-to-promise/shipping-rule.md): Control shipping eligibility and fulfillment capacity by product, facility, or channel.
- [Review inventory and online ATP](https://docs.hotwax.co/documents/retail-operations/inventory/available-to-promise/inventory.md): Review location inventory, online available-to-promise inventory, and related sourcing configuration.
- [Schedule sourcing rules](https://docs.hotwax.co/documents/retail-operations/inventory/available-to-promise/schedule-atp-rules.md): Schedule sourcing rule groups, run them on demand, review history, and control rule priority.
- [Safety Stock](https://docs.hotwax.co/documents/retail-operations/inventory/safety-stock.md): Learn to implement effective strategies to manage stock levels and mitigate fulfillment discrepancies with HotWax Commerce's Safety Stock manual.
- [Set Bulk Safety Stock](https://docs.hotwax.co/documents/retail-operations/inventory/safety-stock/set-bulk-safety-stock.md): Streamline stock control for multiple products across diverse facilities effortlessly.
- [Set Individual Safety Stock](https://docs.hotwax.co/documents/retail-operations/inventory/safety-stock/set-individual-safety-stock.md): Target high-demand scenarios by setting up customized safety stock levels for specific products at designated facilities.
- [Set Facility-Wise Safety Stock](https://docs.hotwax.co/documents/retail-operations/inventory/safety-stock/facility-wise-safety-stock.md)
- [Re-Order Inventory](https://docs.hotwax.co/documents/retail-operations/inventory/reorder-inventory.md): This document explains the Reorder Point Management feature in HotWax Commerce, which automates inventory replenishment reports to prevent stockouts and lost sales.
- [Troubleshooting](https://docs.hotwax.co/documents/retail-operations/inventory/troubleshooting.md): Welcome to the Troubleshooting section focused on resolving common inventory-related issues. This guide covers key areas to help you manage and resolve discrepancies
- [View Inventory Log](https://docs.hotwax.co/documents/retail-operations/inventory/troubleshooting/view-inventory-log.md)
- [Inventory Synchronization Errors](https://docs.hotwax.co/documents/retail-operations/inventory/troubleshooting/inventory-synchronization-errors.md): Troubleshooting guide to resolve inventory synchronization errors

## System Admins

- [Launchpad](https://docs.hotwax.co/documents/system-admins/readme.md): The Launchpad serves as the central hub for all HotWax Commerce apps, providing easy access to development, user acceptance testing (UAT), and production versions of the applications all in one place.
- [Set up HotWax Commerce with Shopify](https://docs.hotwax.co/documents/system-admins/implementation/product-store-onboarding.md)
- [Company](https://docs.hotwax.co/documents/system-admins/administration/company.md): Configure the organizations, stores, integrations, facilities, and users that operate HotWax Commerce.
- [Product stores](https://docs.hotwax.co/documents/system-admins/administration/company/create-product-store.md): Create the Product Store that holds brand-level configuration in HotWax Commerce.
- [Manage Product Store settings](https://docs.hotwax.co/documents/system-admins/administration/company/create-product-store/manage-product-store.md): Review and update Product Store fields and application settings.
- [Clone Product Store settings](https://docs.hotwax.co/documents/system-admins/administration/company/create-product-store/clone-product-store.md): Copy selected settings from one Product Store to another.
- [Organizations](https://docs.hotwax.co/documents/system-admins/administration/company/manage-organizations.md): View and maintain the internal organization hierarchy in Company.
- [Shopify connections](https://docs.hotwax.co/documents/system-admins/administration/company/manage-shopify-shop.md): Maintain an already connected Shopify shop in Company.
- [Shopify mappings](https://docs.hotwax.co/documents/system-admins/administration/company/manage-shopify-shop/manage-shopify-mappings.md): Map Shopify locations and values to their HotWax Commerce equivalents.
- [Monitor Shopify Product Sync](https://docs.hotwax.co/documents/system-admins/administration/company/manage-shopify-shop/manage-shopify-product-sync.md): Monitor and operate Shopify product sync in the Company App.
- [Upgrade Shopify Product Sync](https://docs.hotwax.co/documents/system-admins/administration/company/manage-shopify-shop/upgrade-shopify-product-sync.md): Migrate a Shopify shop from the legacy product sync to the current product sync.
- [Monitor Shopify inventory sync](https://docs.hotwax.co/documents/system-admins/administration/company/manage-shopify-shop/manage-shopify-inventory-sync.md): Monitor and reconcile inventory published from HotWax Commerce to Shopify.
- [Manage Shopify Order Sync](https://docs.hotwax.co/documents/system-admins/administration/company/manage-shopify-shop/manage-shopify-order-sync.md): Monitor Shopify batch Order Sync, run targeted requests, and review import history.
- [Klaviyo](https://docs.hotwax.co/documents/system-admins/administration/company/manage-klaviyo.md): Connect Klaviyo and review its HotWax Commerce notification use cases.
- [NetSuite](https://docs.hotwax.co/documents/system-admins/administration/company/configure-netsuite-setting.md): Configure NetSuite connection details and integration mappings in Company.
- [Facilities](https://docs.hotwax.co/documents/system-admins/administration/company/facilities.md): Create and maintain facilities, groups, locations, staff, and parking queues in Company.
- [Add a facility](https://docs.hotwax.co/documents/system-admins/administration/company/facilities/add-new-facilities.md): Create a store or warehouse and complete its initial configuration.
- [Manage facility details](https://docs.hotwax.co/documents/system-admins/administration/company/facilities/manage-facility-details.md)
- [Manage facility staff](https://docs.hotwax.co/documents/system-admins/administration/company/facilities/manage-facility-staff.md)
- [Manage internal locations](https://docs.hotwax.co/documents/system-admins/administration/company/facilities/manage-locations.md)
- [Disable a facility](https://docs.hotwax.co/documents/system-admins/administration/company/facilities/disabling-facilities.md)
- [Manage parking queues](https://docs.hotwax.co/documents/system-admins/administration/company/facilities/manage-parkings.md)
- [Manage facility groups](https://docs.hotwax.co/documents/system-admins/administration/company/facilities/manage-groups.md)
- [Users and security](https://docs.hotwax.co/documents/system-admins/administration/company/users.md): Create users and manage their access from the Company App.
- [Create a user](https://docs.hotwax.co/documents/system-admins/administration/company/users/create-user.md): Create a person or facility login and complete its initial access setup.
- [Manage users](https://docs.hotwax.co/documents/system-admins/administration/company/users/manage-user.md): Find a user and maintain login, contact, role, store, and facility access.
- [Manage Security Groups and App Permissions](https://docs.hotwax.co/documents/system-admins/administration/company/users/manage-user-permission.md): Manage Security Groups and review application access in Company.
- [Create pickers](https://docs.hotwax.co/documents/system-admins/administration/company/users/add-picker.md): Configure an individual user as a picker and verify facility assignment.
- [Bulk import employees](https://docs.hotwax.co/documents/system-admins/administration/company/users/bulk-import-employee.md)
- [Troubleshooting](https://docs.hotwax.co/documents/system-admins/administration/company/users/troubleshooting.md): These Troubleshooting document contains the common issues user may face when creating or managing user
- [Troubleshoot application access](https://docs.hotwax.co/documents/system-admins/administration/company/users/troubleshooting/application-access-issue.md)
- [Troubleshoot bulk employee import](https://docs.hotwax.co/documents/system-admins/administration/company/users/troubleshooting/bulk-import-employee.md)
- [Settings](https://docs.hotwax.co/documents/system-admins/administration/company/settings.md): Review Company account, instance, version, timezone, and data-fetch information.
- [User Permissions](https://docs.hotwax.co/documents/system-admins/administration/introduction.md)
- [BOPIS App](https://docs.hotwax.co/documents/system-admins/administration/introduction/bopis-app.md)
- [Fulfillment App](https://docs.hotwax.co/documents/system-admins/administration/introduction/fulfillment-app.md)
- [Job Manager app](https://docs.hotwax.co/documents/system-admins/administration/introduction/job-manager-app.md): Review verified access and action permissions for the current Job Manager app.
- [Receiving App](https://docs.hotwax.co/documents/system-admins/administration/introduction/receiving-app.md)
- [Import App](https://docs.hotwax.co/documents/system-admins/administration/introduction/import-app.md)
- [Users App](https://docs.hotwax.co/documents/system-admins/administration/introduction/users-app.md)
- [Facilities App](https://docs.hotwax.co/documents/system-admins/administration/introduction/facilities-app.md)
- [Pre-Order App](https://docs.hotwax.co/documents/system-admins/administration/introduction/pre-order-app.md)
- [Cycle Count App](https://docs.hotwax.co/documents/system-admins/administration/introduction/cycle-count-app.md)
- [Transfers App](https://docs.hotwax.co/documents/system-admins/administration/introduction/transfers-app.md)
- [Anonymize Customer Data](https://docs.hotwax.co/documents/system-admins/administration/delete-customers.md): Permanently anonymize customer information from the Order Manager while preserving the associated operational records.
- [SOLR Indexing](https://docs.hotwax.co/documents/system-admins/administration/solr-indexing.md): Use the Maarg Search Admin page to manage Solr configsets, collections, schema fields, and indexes in HotWax Commerce.
- [Data Manager](https://docs.hotwax.co/documents/system-admins/administration/data-manager.md): Configure backend master data management imports and understand queue behavior.
- [Configuration options](https://docs.hotwax.co/documents/system-admins/administration/data-manager/configuration-options.md)
- [Import from an SFTP](https://docs.hotwax.co/documents/system-admins/administration/data-manager/ftp-import-job.md)
- [Frequently Used Imports](https://docs.hotwax.co/documents/system-admins/administration/data-manager/freq-used-configurations.md)
- [Manual Import](https://docs.hotwax.co/documents/system-admins/administration/data-manager/manual-import.md): Use the current Job Manager Manual Uploads workflow for operator file submissions.
- [Audit Logs](https://docs.hotwax.co/documents/system-admins/administration/data-manager/view-mdm-log.md): Use the current Job Manager File History workflow to audit processed files.
- [Shopify MDM](https://docs.hotwax.co/documents/system-admins/administration/data-manager/shopify-mdm.md)
- [Schedule Error Mail](https://docs.hotwax.co/documents/system-admins/administration/data-manager/schedule-error-mail.md): Discover how to schedule error emails for Master Data Management (MDM) processes in HotWax Commerce for efficient error handling and resolution.
- [Troubleshooting](https://docs.hotwax.co/documents/system-admins/administration/data-manager/troubleshooting.md): Choose a safe investigation path for Data Manager configuration and file-processing issues.
- [Data Not Imported](https://docs.hotwax.co/documents/system-admins/administration/data-manager/troubleshooting/data-not-imported.md): Investigate a missing, pending, or failed Data Manager import.
- [SFTP Errors](https://docs.hotwax.co/documents/system-admins/administration/data-manager/troubleshooting/data-import-errors.md): Investigate configuration identifiers and SFTP paths without exposing connection secrets.
- [Multichannel Inventory Setup](https://docs.hotwax.co/documents/system-admins/inventory/inventory.md): Set up inventory channels and publish physical and aggregate inventory to Shopify.
- [Shipping Methods](https://docs.hotwax.co/documents/system-admins/fulfillment/shipping-methods.md)
- [Carrier & Shipment Methods](https://docs.hotwax.co/documents/system-admins/fulfillment/shipping-methods/carrier-and-shipment-methods.md): This guide outlines how to efficiently manage carriers and shipment methods in  HotWax Commerce, covering tasks such as creating carriers,  linking shipment methods, and enabling methods for brands.
- [Shipping Gateways](https://docs.hotwax.co/documents/system-admins/fulfillment/shipping-methods/shipping-gateway.md): Learn how to set up shipping gateways in HotWax Commerce to integrate with Third-Party Logistics companies (Carriers) for efficient fulfillment of online orders.
- [Shipping Boxes](https://docs.hotwax.co/documents/system-admins/fulfillment/shipping-methods/shipping-box.md): Learn how to create customized packing boxes in HotWax Commerce, ensuring precise shipping cost calculations and accurate label generation.
- [Configure Rate Shopping](https://docs.hotwax.co/documents/system-admins/fulfillment/configure-rate-shopping.md): This guide walks you through setting up rate shopping in HotWax Commerce.

## Learn Shopify

- [Introduction](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/readme.md): This document outlines the integration between HotWax Commerce and Shopify to simplify your eCommerce operations.
- [Products](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/products.md): Learn how accurate product data drives real-time inventory updates on Shopify.
- [Product Sync from Shopify](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/products/download-products.md): Learn how HotWax Commerce downloads product data from Shopify using bulk operations and change detection.
- [Product Sync Console](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/products/product-sync-console.md): Operate and monitor Shopify product sync after launch.
- [Updating Product Details](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/products/update-product-details.md): Learn how HotWax Commerce identifies product updates between Shopify and the order management system (OMS).
- [Deleting Products](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/products/delete-products.md): Learn how to delete products from both Shopify and HotWax Commerce.
- [Gift Card Product Sync](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/products/download-gift-cards.md): Learn how gift cards are downloaded from Shopify to HotWax Commerce.
- [Kit Product Sync](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/products/download-kit-products.md): Learn how kit products and their components are downloaded from Shopify to HotWax Commerce.
- [Inventory](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/inventory.md): Learn how HotWax Commerce calculates ATP inventory.
- [Inventory Synchronization](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/inventory/inventory-sync.md): Learn how to synchronize inventory from HotWax Commerce to Shopify.
- [Inventory Synchronization of Gift Cards](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/inventory/inventory-sync-giftcards.md): Learn how HotWax Commerce ensures accurate inventory synchronization of gift cards to Shopify.
- [Inventory Synchronization of Kit Products](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/inventory/inventory-sync-kitproducts.md): Learn how HotWax Commerce ensures accurate inventory synchronization of Kit Products to Shopify.
- [Orders](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/orders.md): Learn how HotWax Commerce synchronizes order information from Shopify.
- [Order Download](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/orders/order-download.md): Understand and monitor Shopify order imports after launch.
- [thruDateBuffer and bufferTime](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/orders/order-download/buffertimes.md): HotWax Commerce uses two buffer times to process order downloads accurately.
- [Order Approval for Fulfillment](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/orders/order-approval-for-fulfillment.md): Learn how the order approval process in HotWax Commerce works and prepares orders for fulfillment.
- [Order Updates](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/orders/order-updates.md): Learn how HotWax Commerce synchronizes order updates from Shopify.
- [POS Sales Download](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/orders/pos-sales-download.md): Learn how HotWax Commerce downloads POS sales from Shopify.
- [Gift Cards Order Download](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/orders/giftcards-download.md): Learn how HotWax Commerce downloads gift card orders from Shopify.
- [Kit Order Download](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/orders/kit-products-download.md): Learn how HotWax Commerce downloads kit orders from Shopify.
- [Order Fulfillment](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/order-fulfillment.md): Learn how HotWax Commerce fulfills orders and updates fulfillment status to Shopify.
- [Gift Cards Order Fulfillment](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/order-fulfillment/giftcards-fulfillment.md): Learn how the gift cards are fulfilled in HotWax Commerce.
- [Kit Order Fulfillment](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/order-fulfillment/kitproducts-fulfillment.md): Learn how HotWax Commerce updates Kit order fulfillment status to Shopify.
- [Order Cancellations](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/order-cancellation.md): Easily manage order cancellations when using both Shopify and HotWax Commerce.
- [Complete Order Cancellation](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/order-cancellation/complete-order-cancellation.md): Learn the process of complete order cancellation in Shopify and its update in HotWax Commerce.
- [Partial Order Cancellation](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/order-cancellation/partial-order-cancellation.md): Learn how to handle partial order cancellations in Shopify and their updates in HotWax Commerce.
- [BOPIS Orders](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/bopis-orders.md): Keep online orders and store operations in sync for easy BOPIS fulfillment.
- [Shopify PDP Experience](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/bopis-orders/shopify-pdp-experience.md): Learn how HotWax Commerce displays immediate product availability for store pickup on Shopify's Product Detail Pages (PDP).
- [BOPIS Order Download](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/bopis-orders/bopis-order-download.md): Learn how HotWax Commerce downloads BOPIS orders from Shopify easily.
- [Pre-orders and Backorders](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/preorders-and-backorders.md): Learn how HotWax Commerce reads Purchase Orders from the ERP to manage pre-sales.
- [Presell Catalog Management](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/preorders-and-backorders/presell-catalog-management.md): Learn how HotWax Commerce manages pre-order and backorder catalogs.
- [Presell Catalog Synchronization](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/preorders-and-backorders/presell-catalog-synchronization.md): Learn how HotWax Commerce syncs pre-order and backorder catalogs to Shopify.
- [Order Returns](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/order-return.md)
- [Import Returns from Shopify](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/order-return/import-returns-from-shopify.md): Learn how HotWax Commerce imports returns from Shopify.
- [Shopify POS Exchanges](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/order-return/shopify-pos-exchanges.md): Learn how HotWax Commerce manages returns and exchange from Shopify POS.
- [Order Sync](https://docs.hotwax.co/documents/learn-shopify/troubleshooting-reference/order.md): Troubleshoot order synchronization between HotWax Commerce and Shopify.
- [Inventory Sync](https://docs.hotwax.co/documents/learn-shopify/troubleshooting-reference/inventory.md): Troubleshoot inventory sync issues between HotWax Commerce and Shopify.
- [Shopify Solr Search](https://docs.hotwax.co/documents/learn-shopify/troubleshooting-reference/shopify-solr-search.md): Troubleshoot missing or unexpected files in Shopify Solr Search.
- [Kit Products](https://docs.hotwax.co/documents/learn-shopify/additional-resources/kit-products.md)
- [POS Completed Orders](https://docs.hotwax.co/documents/learn-shopify/additional-resources/pos-completed-orders.md): Discover how completed orders from Shopify POS are seamlessly integrated into HotWax Commerce.

## Learn NetSuite

- [Introduction](https://docs.hotwax.co/documents/learn-netsuite/readme.md): Discover how NetSuite ERP and HotWax Commerce OMS integrate for seamless omnichannel retailing, empowering retailers to excel in modern commerce.
- [SuiteScript](https://docs.hotwax.co/documents/learn-netsuite/integration-tools-and-methodologies/suitescript.md): Learn how HotWax Commerce leverages SuiteScript for integration  with NetSuite, using JavaScript-based customization, scheduled scripts, and  data transformation.
- [N/Task Module](https://docs.hotwax.co/documents/learn-netsuite/integration-tools-and-methodologies/suitescript/n-task-module.md): Learn how the N/task module in SuiteScript helps create tasks for scheduling, running scripts, importing CSV files, and more.
- [N/Record Module](https://docs.hotwax.co/documents/learn-netsuite/integration-tools-and-methodologies/suitescript/n-record-module.md): Learn how the N/Record module in SuiteScript helps integrate data by working with NetSuite records, even those not supported by CSV import.
- [N/Search Module](https://docs.hotwax.co/documents/learn-netsuite/integration-tools-and-methodologies/suitescript/n-search-module.md): Learn how the N/Search module in SuiteScript allows dynamic data retrieval from NetSuite with custom filters, improving integration.
- [N/File Module](https://docs.hotwax.co/documents/learn-netsuite/integration-tools-and-methodologies/suitescript/n-file-module.md): Leverage the N/file module in SuiteScript for seamless file management, enabling easy upload and efficient reading of files from NetSuite File Cabinet or SFTP.
- [Saved Search](https://docs.hotwax.co/documents/learn-netsuite/integration-tools-and-methodologies/savedsearch.md): Learn about the robust capabilities of Saved Search in NetSuite, enabling creating reusable search definitions for data retrieval and conditional queries.
- [Integration Methodologies](https://docs.hotwax.co/documents/learn-netsuite/integration-tools-and-methodologies/integration-tools-and-methodologies.md): Learn about HotWax's integration methodologies with NetSuite.
- [NetSuite](https://docs.hotwax.co/documents/learn-netsuite/integration-tools-and-methodologies/netsuite.md): Learn the details of exporting and importing data from NetSuite during integration.
- [HotWax](https://docs.hotwax.co/documents/learn-netsuite/integration-tools-and-methodologies/hotwax.md): Learn about HotWax Commerce's export/import tools for NetSuite integration, allowing easy data transfer in CSV/JSON formats using specialized scripts.
- [Inventory](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/inventory.md): Automated sync of inventory data from NetSuite to HotWax Commerce.
- [Sales Orders](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/sales-order.md): Learn how sales orders are processed in HotWax Commerce and NetSuite
- [Order Approval](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/sales-order/order-approval.md): Learn how HotWax syncs sales orders to NetSuite.
- [Order Allocation](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/sales-order/order-allocation.md): Learn how HotWax syncs order items allocated to stores and warehouses.
- [Fulfillment](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/sales-order/fulfillment.md): Learn how fulfillment information is synchronized between NetSuite and HotWax Commerce.
- [Invoicing](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/sales-order/invoicing.md): Learn how NetSuite and HotWax Commerce generate invoices, complete payments, and update accounting for accurate financial records.
- [Shipping Methods](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/sales-order/shipping-methods.md): Learn how a list of shipping methods is mapped between Shopify, HotWax Commerce, and NetSuite.
- [Gift Card Orders](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/sales-order/giftcard-orders.md): Learn how gift card is synchronized between NetSuite and HotWax Commerce.
- [POS Orders](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/sales-order/pos-orders.md): Learn how HotWax Commerce synchronizes POS sales to NetSuite, ensuring accurate inventory and accounting updates for a consolidated view of online and in-store sales.
- [Send Sale Orders](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/sales-order/sendsale-orders.md): Learn how send sales orders are processed in HotWax Commerce and synchronized to NetSuite.
- [Reports](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/sales-order/reports.md): Learn about how order reports are managed in HotWax Commerce.
- [Returns](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/returns.md): Learn about returns in Shopify, Loop, NetSuite and HotWax Commerce.
- [Exchanges](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/exchanges.md): Learn how retailers use different approaches to handle exchanges across Shopify, NetSuite, Loop, and HotWax Commerce.
- [Kit Products](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/kit-products.md): Learn how NetSuite integration helps manage kits and its components in HotWax Commerce for accurate inventory.
- [Transfer Orders](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/transfer-order.md): Learn how transfer orders are managed in HotWax Commerce.
- [Warehouse to Store](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/transfer-order/warehouse-to-store.md): Learn how warehouse to store transfer orders are processed in HotWax Commerce.
- [Store to Warehouse](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/transfer-order/store-to-warehouse.md): Learn how store to warehouse transfer orders are processed in HotWax Commerce.
- [Store to Store](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/transfer-order/store-to-store.md): Learn how store to store transfer orders are processed in HotWax Commerce.
- [Reports](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/transfer-order/reports.md): Learn how transfer orders are tracked and synced between HotWax and NetSuite with efficient reports.
- [Cycle Count](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/cycle-count.md): Learn how HotWax Commerce's Cycle Count App synchronizes the latest inventory counts to NetSuite for consistent records.
- [Purchase Orders](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/purchase-orders.md): Learn about purchase order sync from NetSuite to HotWax Commerce.
- [Deployment](https://docs.hotwax.co/documents/learn-netsuite/netsuite-deployment/netsuite-deployment.md): Explore the comprehensive guide to deploying a NetSuite integration with HotWax Commerce.
- [SDF Bundle Setup](https://docs.hotwax.co/documents/learn-netsuite/netsuite-deployment/sdf-bundle.md): Discover how to set up SuiteCloud Development Framework (SDF) in NetSuite with this comprehensive guide.
- [Install SDF](https://docs.hotwax.co/documents/learn-netsuite/netsuite-deployment/sdf-bundle/install-sdf.md): Effortlessly set up SuiteCloud Development Framework (SDF) in NetSuite with step-by-step instructions.
- [Setup SFTP](https://docs.hotwax.co/documents/learn-netsuite/netsuite-deployment/sdf-bundle/setup-sftp.md): Efficiently set up SFTP for seamless data transfer with NetSuite.
- [Date Time Format](https://docs.hotwax.co/documents/learn-netsuite/netsuite-deployment/sdf-bundle/verify-datetime-format.md): Ensure accurate date and time formatting for seamless data communication with NetSuite.
- [Prerequisites](https://docs.hotwax.co/documents/learn-netsuite/netsuite-deployment/prerequisite-syncs.md)
- [Install NetSuite Jobs](https://docs.hotwax.co/documents/learn-netsuite/netsuite-deployment/prerequisite-syncs/install-netsuite-reader.md): Ensure smooth data communication by installing the NetSuite Reader before configuring import jobs in OMS.
- [Product Store Settings](https://docs.hotwax.co/documents/learn-netsuite/netsuite-deployment/prerequisite-syncs/productstore-settings.md): Configure Product Store setting enums used during NetSuite deployment.
- [SFTP Locations](https://docs.hotwax.co/documents/learn-netsuite/netsuite-deployment/prerequisite-syncs/sftp-locations.md): Ensure smooth synchronization processes by verifying SFTP locations for various sync operations.
- [Historical Customers](https://docs.hotwax.co/documents/learn-netsuite/netsuite-deployment/prerequisite-syncs/historical-customers.md): Ensure seamless data integration by syncing historical customers between NetSuite and HotWax Commerce
- [Shipping Methods](https://docs.hotwax.co/documents/learn-netsuite/netsuite-deployment/prerequisite-syncs/shipping-methods.md): Ensure smooth order import processes by correctly mapping shipping methods between eCommerce platforms and NetSuite.
- [Price Level](https://docs.hotwax.co/documents/learn-netsuite/netsuite-deployment/prerequisite-syncs/price-level.md): Effectively manage product pricing variations with Price Levels in NetSuite.
- [Payment Methods](https://docs.hotwax.co/documents/learn-netsuite/netsuite-deployment/prerequisite-syncs/payment-methods.md): Facilitate seamless order synchronization by configuring payment methods in HotWax Commerce and mapping them with eCommerce platforms and NetSuite.
- [Promo Codes](https://docs.hotwax.co/documents/learn-netsuite/netsuite-deployment/prerequisite-syncs/promocodes.md): Efficiently manage promo codes for order discounts with HotWax Commerce and NetSuite integration.
- [NetSuite Facility Group](https://docs.hotwax.co/documents/learn-netsuite/netsuite-deployment/prerequisite-syncs/netsuite-fulfillment.md): Ensure efficient order fulfillment with NetSuite by creating a dedicated facility group in the OMS.
- [Auditing](https://docs.hotwax.co/documents/learn-netsuite/synchronization-flows/integration-audit.md): Ensure synchronization accuracy and financial reconciliation between HotWax and NetSuite through diligent auditing.
- [Products and Inventory](https://docs.hotwax.co/documents/learn-netsuite/synchronization-flows/products-and-inventory.md): Documentation for Products and Inventory.
- [Product IDs](https://docs.hotwax.co/documents/learn-netsuite/synchronization-flows/products-and-inventory/import-productid.md): Ensure seamless synchronization of product data between HotWax and NetSuite by utilizing NetSuite's internal product IDs
- [Inventory Reset](https://docs.hotwax.co/documents/learn-netsuite/synchronization-flows/products-and-inventory/inventory-reset.md): Learn how to efficiently manage inventory resets between HotWax and NetSuite.
- [Orders](https://docs.hotwax.co/documents/learn-netsuite/synchronization-flows/order-sync.md): Documentation for Orders.
- [POS Cash Sales](https://docs.hotwax.co/documents/learn-netsuite/synchronization-flows/order-sync/pos-cash-sales.md): Discover the process of handling Point of Sale (POS) cash sales between HotWax and NetSuite.
- [Sync Customer](https://docs.hotwax.co/documents/learn-netsuite/synchronization-flows/order-sync/sync-customer.md): Explore the synchronization process of customer data between HotWax Commerce and NetSuite.
- [Sync Order IDs](https://docs.hotwax.co/documents/learn-netsuite/synchronization-flows/order-sync/sync-orderids.md): Discover the seamless synchronization of order IDs between HotWax Commerce and NetSuite.
- [Approve Orders](https://docs.hotwax.co/documents/learn-netsuite/synchronization-flows/order-sync/approve-orders.md): Explore the process of approving orders seamlessly within HotWax Commerce.
- [Reports](https://docs.hotwax.co/documents/learn-netsuite/synchronization-flows/order-sync/reports.md): Discover the POS Cash Sale Exp Failed Report, an essential tool for tracking synchronization failures in Point of Sale (POS) cash sales.
- [Allocation & Fulfillment](https://docs.hotwax.co/documents/learn-netsuite/synchronization-flows/allocation-fulfillment-sync.md): Explore Allocation & Fulfillment processes: synchronize item allocation with NetSuite for efficient warehouse management.
- [Transfer Orders](https://docs.hotwax.co/documents/learn-netsuite/synchronization-flows/transfer-order-sync.md): Dive into the seamless synchronization of Transfer Orders between NetSuite and HotWax for streamlined inventory management.
- [Purchase Orders](https://docs.hotwax.co/documents/learn-netsuite/synchronization-flows/purchase-order-sync.md): Explore the seamless synchronization of Purchase Orders between NetSuite's ERP system and HotWax Commerce, optimizing inventory management.
- [Integration Mappings](https://docs.hotwax.co/documents/learn-netsuite/synchronization-flows/integration-mappings.md): Discover the seamless integration between HotWax Commerce and NetSuite through configurable mappings.
- [Payment Methods](https://docs.hotwax.co/documents/learn-netsuite/synchronization-flows/integration-mappings/payment-methods.md): Learn how to configure and map payment methods in HotWax Commerce for seamless synchronization with eCommerce platforms and NetSuite.
- [Discount Codes](https://docs.hotwax.co/documents/learn-netsuite/synchronization-flows/integration-mappings/discount-codes.md): Explore how discount codes are managed and synchronized between HotWax Commerce and NetSuite for seamless order processing.
- [Price Levels](https://docs.hotwax.co/documents/learn-netsuite/synchronization-flows/integration-mappings/price-levels.md): Discover how price levels facilitate the management of product pricing variations based on factors like sales channels and events.
- [Shipping Methods](https://docs.hotwax.co/documents/learn-netsuite/synchronization-flows/integration-mappings/shipping-methods.md): Explore the intricacies of shipping methods in eCommerce and their synchronization with HotWax Commerce and NetSuite.
- [Facility Group](https://docs.hotwax.co/documents/learn-netsuite/synchronization-flows/integration-mappings/facilities.md): Explore the significance of facility groups in HotWax Commerce for efficient order routing and fulfillment.
- [Failed SuiteScripts](https://docs.hotwax.co/documents/learn-netsuite/troubleshooting/failed-suitescripts.md): Troubleshoot failed SuiteScript executions for effective resolution and system optimization.
- [Error Logs](https://docs.hotwax.co/documents/learn-netsuite/troubleshooting/finding-logs.md): Discover this troubleshooting guide for viewing NetSuite order import error logs
- [Failure Notifications](https://docs.hotwax.co/documents/learn-netsuite/troubleshooting/notifications.md): Learn how failure notifications work in HotWax SuiteScripts automations, ensuring timely alerts for troubleshooting errors and exceptions.
- [Order Sync Failure](https://docs.hotwax.co/documents/learn-netsuite/troubleshooting/order-do-not-sync.md)
- [Missing Customer Deposit](https://docs.hotwax.co/documents/learn-netsuite/troubleshooting/missing-customer-deposit.md)

## Integrate with HotWax

- [Introduction](https://docs.hotwax.co/documents/integrate-with-hotwax/readme.md): Read HotWax Commerce technical documentation to understand how to integrate with enterprise systems and external platforms.
- [Available to Promise](https://docs.hotwax.co/documents/integrate-with-hotwax/components/available-to-promise.md)
- [Solr Facets](https://docs.hotwax.co/documents/integrate-with-hotwax/components/available-to-promise/solr-facets.md)
- [Rule Groups](https://docs.hotwax.co/documents/integrate-with-hotwax/components/available-to-promise/rule-groups.md)
- [Decision Rules](https://docs.hotwax.co/documents/integrate-with-hotwax/components/available-to-promise/decision-rules.md)
- [Models](https://docs.hotwax.co/documents/integrate-with-hotwax/components/available-to-promise/models.md)
- [Fulfillment](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment.md)
- [CreateOrderFulfillmentWave](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/createorderfulfillmentwave.md)
- [RejectOrderItems](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/rejectorderitems.md)
- [RejectOutstandingOrders](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/rejectoutstandingorders.md)
- [RejectInProgressOrders](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/rejectinprogressorders.md)
- [OrderShipmentAndRouteSegments](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/ordershipmentandroutesegments.md)
- [Orders](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/orders.md)
- [Picklists](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/picklists.md)
- [Shipments](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/shipments.md)
- [ShipmentPicklists](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/shipmentpicklists.md)
- [ShipmentFacets](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/shipmentfacets.md)
- [ExternalInventoryResets](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/externalinventoryresets.md)
- [ShipmentPackageRouteSegDetails](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/shipmentpackageroutesegdetails.md)
- [Picklist.pdf](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/picklist.pdf.md)
- [Picklist.csv](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/picklist.csv.md)
- [PackingSlip.pdf](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/packingslip.pdf.md)
- [Label.pdf](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/label.pdf.md)
- [PackingSlipAndLabel.pdf](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/packingslipandlabel.pdf.md)
- [Manifest.pdf](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/manifest.pdf.md)
- [GenerateManifest](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/generatemanifest.md)
- [GiftCardFulfillments](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/giftcardfulfillments.md)
- [UpdateShipmentTracking](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/updateshipmenttracking.md)
- [UpdateShipmentCarrierAndMethod](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/updateshipmentcarrierandmethod.md)
- [GetInventoryAvailableByFacility](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/getinventoryavailablebyfacility.md)
- [TransferShipments](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/transfershipments.md)
- [TransferOrders](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/transferorders.md)
- [ShipmentRequests](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/shipmentrequests.md)
- [ShippingRate](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/shippingrate.md)
- [Models](https://docs.hotwax.co/documents/integrate-with-hotwax/components/fulfillment/models.md)
- [Inventory Count](https://docs.hotwax.co/documents/integrate-with-hotwax/components/inventory-count.md)
- [Login](https://docs.hotwax.co/documents/integrate-with-hotwax/components/inventory-count/login.md)
- [User](https://docs.hotwax.co/documents/integrate-with-hotwax/components/inventory-count/user.md)
- [ProductStores](https://docs.hotwax.co/documents/integrate-with-hotwax/components/inventory-count/productstores.md)
- [Facilities](https://docs.hotwax.co/documents/integrate-with-hotwax/components/inventory-count/facilities.md)
- [Enums](https://docs.hotwax.co/documents/integrate-with-hotwax/components/inventory-count/enums.md)
- [DataManagerMappings](https://docs.hotwax.co/documents/integrate-with-hotwax/components/inventory-count/datamanagermappings.md)
- [CycleCounts](https://docs.hotwax.co/documents/integrate-with-hotwax/components/inventory-count/cyclecounts.md)
- [Models](https://docs.hotwax.co/documents/integrate-with-hotwax/components/inventory-count/models.md)
- [Order Routing](https://docs.hotwax.co/documents/integrate-with-hotwax/components/order-routing.md)
- [Login](https://docs.hotwax.co/documents/integrate-with-hotwax/components/order-routing/login.md)
- [User](https://docs.hotwax.co/documents/integrate-with-hotwax/components/order-routing/user.md)
- [ProductStores](https://docs.hotwax.co/documents/integrate-with-hotwax/components/order-routing/productstores.md)
- [Status](https://docs.hotwax.co/documents/integrate-with-hotwax/components/order-routing/status.md)
- [Enums](https://docs.hotwax.co/documents/integrate-with-hotwax/components/order-routing/enums.md)
- [Omsenums](https://docs.hotwax.co/documents/integrate-with-hotwax/components/order-routing/omsenums.md)
- [Facilities](https://docs.hotwax.co/documents/integrate-with-hotwax/components/order-routing/facilities.md)
- [CheckOmsConnection](https://docs.hotwax.co/documents/integrate-with-hotwax/components/order-routing/checkomsconnection.md)
- [ServiceJobRuns](https://docs.hotwax.co/documents/integrate-with-hotwax/components/order-routing/servicejobruns.md)
- [Groups](https://docs.hotwax.co/documents/integrate-with-hotwax/components/order-routing/groups.md)
- [Routings](https://docs.hotwax.co/documents/integrate-with-hotwax/components/order-routing/routings.md)
- [Rules](https://docs.hotwax.co/documents/integrate-with-hotwax/components/order-routing/rules.md)
- [Orders](https://docs.hotwax.co/documents/integrate-with-hotwax/components/order-routing/orders.md)
- [Models](https://docs.hotwax.co/documents/integrate-with-hotwax/components/order-routing/models.md)
- [Legacy OMS](https://docs.hotwax.co/documents/integrate-with-hotwax/components/legacy-oms.md)
- [Authentication Token Generating Resource](https://docs.hotwax.co/documents/integrate-with-hotwax/components/legacy-oms/authentication-token-generating-resource.md)
- [Exported Services](https://docs.hotwax.co/documents/integrate-with-hotwax/components/legacy-oms/exported-services.md)
- [Commerce REST APIs](https://docs.hotwax.co/documents/integrate-with-hotwax/components/legacy-oms/commerce-rest-apis.md)
- [Models](https://docs.hotwax.co/documents/integrate-with-hotwax/components/legacy-oms/models.md)
- [Authentication](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/initial-api-authentication.md): Learn about authentication requirements for secure transactions on HotWax's platform. Ensure safe API requests effortlessly.
- [GraphQL API](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/graphql.md): Fetch nested OMS data in a single request with the read-only GraphQL API. Endpoint, authentication, response envelope, and the query cost limits.
- [Query examples](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/graphql/queries.md): Worked GraphQL query examples for the HotWax Commerce OMS - point lookups, external IDs, filtering, sorting, cursor pagination, and cost tuning.
- [Schema reference](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/graphql/schema-reference.md): Every object, field, edge, search key, and sort key the HotWax Commerce OMS GraphQL API currently serves.
- [Keeping the reference current](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/graphql/self-documenting-schema.md): How the GraphQL schema reference is generated from the running OMS instead of maintained by hand, and why GraphQL is not documented with an OpenAPI spec.
- [Orders](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/orders.md): Explore API and data feeds within the 'Orders' documentation.
- [Find Order](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/orders/find-orders.md): Explore how the Find Order API call offers details about orders present in the system.
- [Retrieve Orders](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/orders/retrieve-order.md): This document provides instructions for retrieving comprehensive details of a specific orde
- [Get Orders](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/orders/get-orders.md): This document provides instructions for getting the list of all orders
- [Created Orders](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/orders/created-orders-feed.md): Discover how the created order feed JSON assists external systems in tracking and consuming new orders entering the OMS.
- [Order Adjustments](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/orders/order-adjustments.md): Learn how order adjustments categorize various order-level charges for streamlined management.
- [Order Reconciliations](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/orders/order-reconciliations.md): Explore how the Order Reconciliations API call offers insights into failed orders, aiding in Shopify to HotWax Commerce synchronization.
- [Inventory](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/inventory.md): Explore API and data feeds within the 'Inventory' documentation.
- [Check Inventory](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/inventory/check-inventory.md): Discover how to retrieve stock details for products at specific locations with the 'Check Inventory' subcategory.
- [BOPIS Check Inventory](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/inventory/bopis-check-inventory.md)
- [Shipping Check Inventory](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/inventory/shipping-check-inventory.md)
- [Reset Inventory](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/inventory/reset-inventory.md): Learn how to sync inventory from an external reference source to HotWax Commerce with the 'Reset Inventory' feature.
- [Update Inventory](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/inventory/update-inventory.md): Learn how to update product inventory in HotWax by logging variances of inputted amounts.
- [Get Online ATP of Products](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/inventory/get-online-atp.md): Discover how to retrieve online ATP for products at specific locations with the 'getProductOnlineAtp' API
- [Brokering](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/brokering.md): Explore API and data feeds within the 'Brokering' documentation.
- [Brokered Order Items Feed](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/brokering/brokered-order-items.md): Discover the Brokered Order Items feed, a JSON-formatted feed generated from HotWax Commerce OMS for streamlined order management.
- [Inbound Shipment](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/inbound-shipment.md): Explore API and data feeds within the 'Inbound Shipment' documentation
- [Import](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/inbound-shipment/import.md): Explore the inbound shipment import file and its fields.
- [Returns](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/returns.md): Discover how returns can be created in HotWax and how HotWax posts these returns to external systems.
- [Create Return](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/returns/create-return.md)
- [Returns Financial Feed](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/returns/returns-financial-feed.md): Learn about the Returns Financial Feed, a JSON-formatted return-wise feed generated from HotWax Commerce (HC) OMS.
- [Facility](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/facility.md): Explore API and data feeds within the 'Facility' documentation.
- [Post Code Lookup](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/facility/postcode-lookup.md): Discover how the Post Code Lookup API fetches information related to postal codes, aiding developers in various applications.
- [Store Lookup](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/facility/store-lookup.md): Discover how the Store Lookup API facilitates finding stores accepting BOPIS orders near the customer's location using the POST method.
- [Fulfillment](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/fulfillment.md): Explore API and data feeds within the 'Fulfillment' documentation.
- [Add Shipment Box](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/fulfillment/add-shipment-box.md): Learn how to add a shipment box for order fulfillment with the 'Add Shipment Box' feature.
- [Create Picklist](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/fulfillment/create-picklist.md): Learn how to create picklists for order item pickups efficiently within the 'Brokering WIP' documentation.
- [In Progress Orders](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/fulfillment/in-progress-orders.md): Discover how the 'In Progress Orders' API fetches a comprehensive list of orders currently in the process of pickup for fulfillment.
- [Outstanding Orders](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/fulfillment/outstanding-orders.md): Discover how HotWax Commerce fetches a comprehensive list of outstanding orders brokered at a facility for fulfillment.
- [Packing Slip PDF](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/fulfillment/packing-slip-pdf.md): Learn how to efficiently generate packing slips in PDF format for your shipments.
- [Ready To Ship Items](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/fulfillment/ready-to-ship-items.md): Explore our 'Ready To Ship Items' page for a comprehensive list of orders picked, packed, and ready to delight your customers.
- [Reroute fulfillment APIs](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/fulfillment/reroute-fulfillment-apis.md): Understand the HotWax OMS APIs used by the reroute fulfillment flow for updating fulfillment preferences after a rejected fulfillment.
- [Retry Shipping Label](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/fulfillment/retry-shipping-label.md): Discover how to redownload shipping labels in PDF format for completed shipments with HotWax Commerce.
- [Shipping Label and Packing Slip](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/fulfillment/shipping-label-and-packing-slip.md): Explore API and data feeds within the 'Shipping Label and PackingSlip' documentation.
- [Shipping Label PDF](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/fulfillment/shipping-label-pdf.md): Explore API and data feeds within the 'Shipping Label PDF' documentation.
- [Update Orders](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/fulfillment/update-orders.md): Learn how to update orders in progress yet to be shipped with HotWax Commerce using the updateOrder endpoint and POST method.
- [Update and Import File](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/fulfillment/update-and-import-file.md): Explore API and data feeds within the 'Update and Import File' documentation.
- [Fulfilled Order Items Feed](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/fulfillment/fulfilled-order-items-feed.md): Explore the Fulfilled Order Items Feed, containing items fulfilled from a specific facility in HotWax Commerce
- [Appeasements](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/appeasements.md): Check API and data feeds within the 'Appeasements' documentation.
- [Appeasements Feed](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/appeasements/appeasements-feed.md): Learn about the Appeasements Financial Feed, a JSON-formatted refund-wise feed generated from HotWax Commerce OMS.
- [Miscellaneous](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/miscellaneous.md): Explore API and data feeds within the 'Miscellaneous' documentation.
- [Perform Find](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/miscellaneous/perform-find.md)
- [Buy Online Pickup In Store](https://docs.hotwax.co/documents/integrate-with-hotwax/journeys/buy-online-pickup-in-store.md): Explore APIs and data feeds powering the Buy Online Pickup in Store (BOPIS) experience.
- [BOPIS PDP Experience](https://docs.hotwax.co/documents/integrate-with-hotwax/journeys/buy-online-pickup-in-store/bopis-pdp-experience.md): Discover HotWax Commerce's BOPIS PDP experience enabling customers to browse all pickup store options for desired products on Shopify's PDP.
- [Ready For Pickup Notification](https://docs.hotwax.co/documents/integrate-with-hotwax/journeys/buy-online-pickup-in-store/ready-for-pickup-email.md): Learn how to integrate Order Management System (OMS) with Marketing Automation Platforms for automated 'Ready to Pickup' email notifications.
- [Brokering and Allocation](https://docs.hotwax.co/documents/integrate-with-hotwax/journeys/brokering-and-allocation.md): Explore APIs and data feeds facilitating order brokering and allocation for a seamless customer experience.
- [Order Soft Allocation](https://docs.hotwax.co/documents/integrate-with-hotwax/journeys/brokering-and-allocation/soft-allocation.md): Discover how HotWax Commerce's Soft Allocation feature conducts real-time eligibility checks for items in a customer's cart.
- [Pre-Orders](https://docs.hotwax.co/documents/integrate-with-hotwax/journeys/pre-orders.md): Explore how APIs and data feeds connect to deliver pre-order and backorder experiences seamlessly.
- [Promise Date Change Notification](https://docs.hotwax.co/documents/integrate-with-hotwax/journeys/pre-orders/promise-date-change-notification.md): Learn how to ensure accurate promise date change communication from OMS to Marketing Automation Platform.
- [Fulfilled Orders Items](https://docs.hotwax.co/documents/integrate-with-hotwax/sample-files/fulfilled-orders-items-json.md)
- [Reset Inventory](https://docs.hotwax.co/documents/integrate-with-hotwax/sample-files/reset-inventory-csv.md)
- [Return](https://docs.hotwax.co/documents/integrate-with-hotwax/sample-files/return-feed-json.md)
- [OMS Versions](https://docs.hotwax.co/documents/integrate-with-hotwax/oms-release-versions/oms-release-versions.md): Discover  the versions of HotWax Commerce OMS releases.
- [V7.0.0 Release](https://docs.hotwax.co/documents/integrate-with-hotwax/oms-release-versions/oms-release-versions/v7.0.0.md): Release notes and deployment details for OMS v7.0.x.

## Additional Integrations

- [HotWax Integrations](https://docs.hotwax.co/documents/additional-integrations/readme.md): Learn about HotWax's Integration.
- [Introduction](https://docs.hotwax.co/documents/additional-integrations/retailpro/retailpro.md): Discover how HotWax Commerce integrates with Retail Pro Prism POS to enhance your retail operations.
- [Inventory Sync](https://docs.hotwax.co/documents/additional-integrations/retailpro/inventory-sync.md): Discover how Retail Pro Prism POS synchronizes inventory with HotWax Commerce for accurate records.
- [Challenges](https://docs.hotwax.co/documents/additional-integrations/retailpro/inventory-sync/challenges-in-inventory-sync.md): Learn how challenges in inventory sync between HotWax Commerce and Retail Pro Prism POS could overcome for accurate inventory management.
- [Technical Workflow](https://docs.hotwax.co/documents/additional-integrations/retailpro/inventory-sync/technical-workflow.md): Discover the technical workflow for syncing inventory in HotWax Commerce with Retail Pro.
- [Order Sync](https://docs.hotwax.co/documents/additional-integrations/retailpro/order.md): Discover the order synchronization process between HotWax Commerce and Retail Pro, ensuring seamless order fulfillment and accurate invoicing.
- [Technical Workflow of Invoicing from Single Location](https://docs.hotwax.co/documents/additional-integrations/retailpro/order/workflow-of-invoice-from-single-location.md): Discover how HotWax Commerce initiates invoicing for completed orders from a single location through a streamlined technical workflow.
- [Technical Workflow of Invoicing from Multiple Location](https://docs.hotwax.co/documents/additional-integrations/retailpro/order/workflow-of-invoice-from-multiple-location.md): Discover how HotWax Commerce manages invoicing from multiple locations and inventory transfers, ensuring accurate records in Retail Pro.
- [Send Sale Order](https://docs.hotwax.co/documents/additional-integrations/retailpro/sendsale-order.md): Discover how HC manages "Send Sale Orders" in Retail Pro, ensuring items are delivered to customers' shipping addresses despite initial unavailability.
- [Technical Workflow](https://docs.hotwax.co/documents/additional-integrations/retailpro/sendsale-order/technical-workflow.md): Learn how HC handles Send Sale Orders through feed generation, data transformation, & Retail Pro's Manual Slip API, ensuring accurate inventory transfers.
- [Returns](https://docs.hotwax.co/documents/additional-integrations/retailpro/returns.md): Learn how HC manages returns from Retail Pro POS, ensuring accurate inventory updates, while also reflecting in-store returns swiftly and accurately.
- [Returns](https://docs.hotwax.co/documents/additional-integrations/loop/loop-online.md): Learn about returns in Shopify, Loop, NetSuite and HotWax Commerce.
- [Exchanges](https://docs.hotwax.co/documents/additional-integrations/loop/loop-exchanges.md): Learn how HotWax Commerce makes exchanges simple and efficient.
- [Klaviyo Integration](https://docs.hotwax.co/documents/additional-integrations/klaviyo/klaviyo.md)
- [Iterable Integration](https://docs.hotwax.co/documents/additional-integrations/iterable/iterable.md)
- [EasyPost Integration](https://docs.hotwax.co/documents/additional-integrations/easypost/easy-post.md): Discover how HotWax Commerce integrates with EasyPost, providing businesses of all sizes with a streamlined shipping solution.

## Analytics

- [Analytics](https://docs.hotwax.co/documents/analytics/reports/readme.md): Learn about HotWax's reporting.
- [Orders](https://docs.hotwax.co/documents/analytics/reports/order.md): Discover Order reports provided by HotWax Commerce
- [Product](https://docs.hotwax.co/documents/analytics/reports/product.md)
- [Inventory](https://docs.hotwax.co/documents/analytics/reports/inventory.md): Discover Inventory reports provided by HotWax Commerce
- [Brokering](https://docs.hotwax.co/documents/analytics/reports/brokering.md): Discover how reports are essential for monitoring the brokering of orders to facilities.
- [Fulfillment](https://docs.hotwax.co/documents/analytics/reports/fulfillment.md): Discover Fulfillment reports provided by HotWax Commerce
- [Pre-Order](https://docs.hotwax.co/documents/analytics/reports/pre-order.md): Discover how HotWax Commerce OMS provides out-of-the-box pre-order reports to monitor and track pre-order operations, ensuring efficient management of all pre-orders.
- [NetSuite Sync](https://docs.hotwax.co/documents/analytics/reports/netsuitesync.md): Discover NetSuite synchronization reports provided by HotWax Commerce
- [Reorder Limit](https://docs.hotwax.co/documents/analytics/reports/reorder-limit.md)
- [Status Item Aging](https://docs.hotwax.co/documents/analytics/data-documentation/status-item-aging.md)

## FAQs

- [Frequently Asked Questions](https://docs.hotwax.co/documents/faqs/readme.md): Frequently Asked Questions about HotWax Commerce OMS


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on a page URL with the `ask` query parameter:
```
GET https://docs.hotwax.co/documents/readme.md?ask=<question>
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.