> For the complete documentation index, see [llms.txt](https://docs.hotwax.co/documents/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/products.md).

# Products

Learn how accurate product data drives real-time inventory updates on Shopify.

HotWax Commerce requires accurate product data to track inventory changes and maintain near real-time inventory counts on Shopify. It also supports order downloads and speeds up the fulfillment process. For precise synchronization of products from Shopify to HotWax, we handle four key scenarios:

1. **Initial product download:** Downloading existing products from the merchant's Shopify store keeps the HotWax product catalog up to date.
2. **Import newly added products:** Reflecting new products or variants added by merchants on Shopify in the HotWax product catalog.
3. **Update product details:** Synchronizing HotWax with the Shopify store as product information changes.
4. **Delete existing products:** Maintaining data integrity by removing products from HotWax when they are deleted from the Shopify store.

<table data-view="cards"><thead><tr><th></th><th></th><th></th><th data-hidden></th><th data-hidden></th><th data-hidden data-card-target data-type="content-ref"></th><th data-hidden data-card-cover data-type="files"></th></tr></thead><tbody><tr><td><mark style="color:red;"><strong>Monitor Shopify product sync</strong></mark></td><td>Review product sync progress, history, current jobs, and recovery actions in the Company App</td><td></td><td></td><td></td><td><a href="/documents/learn-shopify/shopify-reference/products/product-sync-console.md">Product Sync Console</a></td><td><a href="https://1292394199-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fq42f0puI9OYah51t08oQ%2Fuploads%2Fgit-blob-24338ddcea6a210b431e44a14d172ff346aef2bc%2Finventory.png?alt=media">inventory.png</a></td></tr><tr><td><mark style="color:red;"><strong>FAQ</strong></mark></td><td>Find answers to commonly asked questions</td><td></td><td></td><td></td><td><a href="https://www.hotwax.co/frequently-asked-questions">https://www.hotwax.co/frequently-asked-questions</a></td><td><a href="https://1292394199-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fq42f0puI9OYah51t08oQ%2Fuploads%2Fgit-blob-520aa62db19ed1bd814c2d7c2e1940e4ddc0a6ff%2FFrame%20288.png?alt=media">faq-card.png</a></td></tr><tr><td><mark style="color:red;"><strong>Contact us</strong></mark></td><td>Looking for more answers? Connect with our experts to achieve omnichannel integration.</td><td></td><td></td><td></td><td><a href="https://www.hotwax.co/connect">https://www.hotwax.co/connect</a></td><td><a href="https://1292394199-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fq42f0puI9OYah51t08oQ%2Fuploads%2Fgit-blob-91b120428b0767261590b7070b60b8ebe76e7e9b%2Fcontact.png?alt=media">contact.png</a></td></tr></tbody></table>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.hotwax.co/documents/learn-shopify/shopify-reference/products.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
