> For the complete documentation index, see [llms.txt](https://docs.hotwax.co/documents/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hotwax.co/documents/learn-shopify/shopify-reference.md).

# Shopify reference

- [Introduction](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/readme.md): This document outlines the integration between HotWax Commerce and Shopify to simplify your eCommerce operations.
- [Products](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/products.md): Learn how accurate product data drives real-time inventory updates on Shopify.
- [Product Sync from Shopify](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/products/download-products.md): Learn how HotWax Commerce downloads product data from Shopify using bulk operations and change detection.
- [Product Sync Console](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/products/product-sync-console.md): Operate and monitor Shopify product sync after launch.
- [Updating Product Details](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/products/update-product-details.md): Learn how HotWax Commerce identifies product updates between Shopify and the order management system (OMS).
- [Deleting Products](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/products/delete-products.md): Learn how to delete products from both Shopify and HotWax Commerce.
- [Gift Card Product Sync](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/products/download-gift-cards.md): Learn how gift cards are downloaded from Shopify to HotWax Commerce.
- [Kit Product Sync](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/products/download-kit-products.md): Learn how kit products and their components are downloaded from Shopify to HotWax Commerce.
- [Inventory](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/inventory.md): Understand OMS inventory quantities and Shopify channel and physical-location event publication.
- [Inventory Synchronization](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/inventory/inventory-sync.md): Learn how OMS publishes inventory changes to Shopify and reconciles inventory through the Company App.
- [Inventory Synchronization of Gift Cards](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/inventory/inventory-sync-giftcards.md): Distinguish tracked physical gift-card stock from untracked digital gift cards before investigating Shopify inventory sync.
- [Inventory Synchronization of Kit Products](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/inventory/inventory-sync-kitproducts.md): Understand component-based kit quantities and their separate Shopify channel and physical-location reset feeds.
- [Orders](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/orders.md): Learn how HotWax Commerce synchronizes order information from Shopify.
- [Order Download](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/orders/order-download.md): Understand and monitor Shopify order imports after launch.
- [thruDateBuffer and bufferTime](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/orders/order-download/buffertimes.md): HotWax Commerce uses two buffer times to process order downloads accurately.
- [Order promise dates](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/orders/order-promise-dates.md): Learn how Shopify fulfillment-order promises populate HotWax Commerce ship-group dates and how missing estimates are calculated.
- [Order Approval for Fulfillment](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/orders/order-approval-for-fulfillment.md): Learn how the order approval process in HotWax Commerce works and prepares orders for fulfillment.
- [Order Updates](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/orders/order-updates.md): Learn how HotWax Commerce synchronizes order updates from Shopify.
- [POS Sales Download](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/orders/pos-sales-download.md): Learn how HotWax Commerce downloads POS sales from Shopify.
- [Gift Cards Order Download](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/orders/giftcards-download.md): Learn how HotWax Commerce downloads gift card orders from Shopify.
- [Kit Order Download](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/orders/kit-products-download.md): Learn how HotWax Commerce downloads kit orders from Shopify.
- [Order Fulfillment](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/order-fulfillment.md): Learn how HotWax Commerce fulfills orders and updates fulfillment status to Shopify.
- [Gift Cards Order Fulfillment](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/order-fulfillment/giftcards-fulfillment.md): Learn how the gift cards are fulfilled in HotWax Commerce.
- [Kit Order Fulfillment](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/order-fulfillment/kitproducts-fulfillment.md): Learn how HotWax Commerce updates Kit order fulfillment status to Shopify.
- [Order Cancellations](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/order-cancellation.md): Easily manage order cancellations when using both Shopify and HotWax Commerce.
- [Complete Order Cancellation](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/order-cancellation/complete-order-cancellation.md): Learn the process of complete order cancellation in Shopify and its update in HotWax Commerce.
- [Partial Order Cancellation](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/order-cancellation/partial-order-cancellation.md): Learn how to handle partial order cancellations in Shopify and their updates in HotWax Commerce.
- [BOPIS Orders](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/bopis-orders.md): Keep online orders and store operations in sync for easy BOPIS fulfillment.
- [Shopify PDP Experience](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/bopis-orders/shopify-pdp-experience.md): Learn how HotWax Commerce displays immediate product availability for store pickup on Shopify's Product Detail Pages (PDP).
- [BOPIS Order Download](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/bopis-orders/bopis-order-download.md): Learn how HotWax Commerce downloads BOPIS orders from Shopify easily.
- [Pre-orders and Backorders](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/preorders-and-backorders.md): Learn how HotWax Commerce reads Purchase Orders from the ERP to manage pre-sales.
- [Presell Catalog Management](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/preorders-and-backorders/presell-catalog-management.md): Learn how HotWax Commerce manages pre-order and backorder catalogs.
- [Presell Catalog Synchronization](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/preorders-and-backorders/presell-catalog-synchronization.md): Learn how HotWax Commerce syncs pre-order and backorder catalogs to Shopify.
- [Order Returns](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/order-return.md)
- [Import Returns from Shopify](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/order-return/import-returns-from-shopify.md): Learn how HotWax Commerce imports returns from Shopify.
- [Shopify POS Exchanges](https://docs.hotwax.co/documents/learn-shopify/shopify-reference/order-return/shopify-pos-exchanges.md): Learn how HotWax Commerce manages returns and exchange from Shopify POS.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.hotwax.co/documents/learn-shopify/shopify-reference.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.