Sales channel
Retailers receive orders through diverse channels, including eCommerce websites, social media platforms, online marketplaces, and point-of-sale (POS) systems. To enhance operational efficiency and evaluate performance across these channels, retailers must accurately identify the sales channel associated with each order.
Shopify is seamlessly integrated with various social media sales channels such as Facebook and Instagram, as well as online marketplaces like Amazon. All orders, regardless of the channel, are consolidated within Shopify. For orders originating from alternative channels, Shopify assigns a key to uniquely identify the source of each order. It is crucial for retailers to map these keys with corresponding values in HotWax Commerce to effectively identify the order sources.
Mapping Process:
Navigate to the
Shopify Shop
Page and locate theShopify Order Sales Channel
section. If the section is not present, proceed to theShopify Shop Type
section and click theAdd
button to create a new Shopify Shop Type, which includes the Shopify Order Sales Channel.In the
Shopify Order Sales Channel
section, click onAdd Sales Channel Enum
to create a new sales channel within HotWax Commerce.A pop-up box will appear. In this box, add the
Enum ID
to provide a unique identifier for the integration type. Additionally, provide a brief description of the sales channel. Click on theAdd
button to save the sales channel.After creating the sales channel, click on the
Add
button in theShopify Orders Sales Channel
section to map the sales channel in HotWax Commerce to the order source in Shopify.In the pop-up box, input the
key
, which represents the mapping ID present in Shopify. From the dropdown menu, select the correspondingvalue
available in HotWax Commerce.Click on the
Add
button to save theShopify Sales Channel
mapping.To remove existing sales channels, click on the
delete
icon in the respective sales channel row.
Mandatory Mapping for Sales Channel
Mapped Key | Mapped Value |
---|---|
android | PHONE_SALES_CHANNEL |
exchange | EXCHG_SALES_CHANNEL |
iphone | PHONE_SALES_CHANNEL |
pos | POS_SALES_CHANNEL |
shopify_draft_order | CSR_SALES_CHANNEL |
After incorporating these mandatory mappings, please add any custom mappings as needed.
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