> For the complete documentation index, see [llms.txt](https://docs.hotwax.co/documents/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hotwax.co/documents/learn-netsuite/synchronization-flows/order-sync.md).

# Orders

Documentation for Orders.

HotWax Commerce synchronizes customers, order records, and NetSuite identifiers before the order is approved for fulfillment.

After fulfillment, a returned order follows the [NetSuite returns lifecycle](/documents/learn-netsuite/integration-flows/returns.md) based on its NetSuite transaction type. Returns against Sales Orders can include a `Return Authorization`, optional `Item Receipt`, and financial settlement. Depending on the configured record flow, returns against Cash Sales can use a `Cash Refund` instead of the RMA path.


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