# Introduction * [**Order Fulfillment**](/documents/learn-hotwax-oms/business-processes/order-fulfillment.md)**:** This section delves into key stages involved in order fulfillment, including order allocation, picking, packing, and shipping. Learn about how each step is designed to maintain efficiency and accuracy in fulfilling customer orders. * [**Inventory Management**](/documents/learn-hotwax-oms/business-processes/inventory-management.md)**:** Here, we outline the strategies and practices used to manage inventory across the network. Learn about how inventory levels are monitored, updated, and synchronized with real-time data to ensure optimal stock availability and accurate fulfillment. * **Order Routing (Upcoming):** This part of the guide explains the mechanisms behind routing orders to the most optimal fulfillment locations. Learn about how HotWax Commerce utilizes intelligent logics and real-time data to route orders to warehouses or stores, ensuring timely and cost-effective deliveries. By exploring these processes, you will gain valuable insights into how HotWax Commerce supports streamlined omnichannel journeys, enabling you to deliver a cohesive and consistent customer experience across all sales channels. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.hotwax.co/documents/learn-hotwax-oms/business-processes/business-processes.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.