Documents
HomeGlossary
Learn HotWax OMS
Learn HotWax OMS
  • Glossary
  • Getting Started with HotWax Commerce
  • Business Processes
    • Introduction
    • Order Fulfillment
    • Inventory Management
  • Business Process Models
    • Introduction
    • Order Lifecycle
    • Store Fulfillment Lifecycle
    • Warehouse Fulfillment Lifecycle
    • Inventory Lifecycle
    • Transfer Orders Lifecycle
    • Gift Card Orders Lifecycle
    • Returns Lifecycle
      • Web Returns with Loop
      • In-Store Returns with Shopify POS
      • In-Store Returns with Loop
    • Exchanges Lifecycle
      • Web Exchanges with Loop
      • In-Store Exchanges with Loop
  • How-To Guides
    • How to Configure BOPIS
    • How to Configure Store Fulfillment
Powered by GitBook
On this page

Was this helpful?

Edit on GitHub
Export as PDF
  1. Business Process Models

Exchanges Lifecycle

PreviousIn-Store Returns with LoopNextWeb Exchanges with Loop

Last updated 3 months ago

Was this helpful?

Exchanges involve customers purchasing a new item as a replacement for a returned one. Our customers use Loop as their RMS to process the returned item and create a new exchange order on eCommerce platform.

For both web returns and in-store exchanges, HotWax Commerce being an OMS takes the responsibility of downloading and processing new exchange orders from eCommerce as well as synchronizing them with ERP systems such as NetSuite.

We are currently in the process of designing the workflow for in-store exchanges when Shopify POS is used. In the meantime, let's delve into how the lifecycle of web and in-store exchanges is managed with these systems in play:

Web exchanges with Loop

In-store exchanges with Loop