# Business Process Models

- [Introduction](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/business-process-models.md): Welcome to the Business Process Models (BPM) designed to provide insights into the inner workings of HotWax Commerce.
- [Order Lifecycle](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/order-lifecycle.md): The Order Lifecycle BPM illustrates how HotWax Commerce orchestrates the journey of an order from creation to approval, routing, and fulfillment, ensuring accuracy at every stage.
- [Store Fulfillment Lifecycle](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/store-fulfillment-lifecycle.md): The Store Fulfillment Lifecycle BPM illustrates how HotWax Commerce Store Fulfillment App enables store associates to Pick, Pack & Ship online orders received at stores.
- [Warehouse Fulfillment Lifecycle](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/warehouse-fulfillment-lifecycle.md): The Warehouse Fulfillment Lifecycle BPM illustrates the process of fulfilling an order allocated to a warehouse, followed by synchronizing fulfillment updates to HotWax Commerce.
- [Inventory Lifecycle](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/inventory-lifecycle.md): The Inventory Lifecycle BPM illustrates how HotWax Commerce calculates the online ATP of a product to maintain accurate sellable inventory on eCommerce platforms
- [Transfer Orders Lifecycle](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/transferorder-lifecycle.md): The Transfer Orders Lifecycle BPM illustrates the internal movement of inventory in omnichannel landscape facilitated by warehouses to stores, between stores, or stores to warehouses transfer orders.
- [Gift Card Orders Lifecycle](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/giftcard-orders-lifecycle.md): The Gift Card Orders Lifecycle BPM illustrates the process of fulfilling digital as well as physical gift card orders placed by customers on eCommerce.
- [Returns Lifecycle](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/returns-lifecycle.md)
- [Web Returns with Loop](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/returns-lifecycle/loop-web-returns-lifecycle.md): The Web Return Lifecycle BPM illustrates how returns are managed between RMS, eCommerce, ERP, and HotWax Commerce.
- [In-Store Returns with Shopify POS](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/returns-lifecycle/shopify-pos-returns-lifecycle.md): The In-Store Returns Lifecycle BPM illustrates how in-store returns are managed between POS as RMS, ERP, and HotWax Commerce.
- [In-Store Returns with Loop](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/returns-lifecycle/loop-pos-returns-lifecycle.md): The In-Store Returns Lifecycle BPM illustrates how in-store returns are managed between RMS, POS, ERP, and HotWax Commerce.
- [Exchanges Lifecycle](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/exchanges-lifecycle.md)
- [Web Exchanges with Loop](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/exchanges-lifecycle/loop-web-exchanges-lifecycle.md): The Web Exchange Lifecycle BPM illustrates how exchanges are processed between RMS, eCommerce, ERP, and HotWax Commerce.
- [In-Store Exchanges with Loop](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/exchanges-lifecycle/loop-pos-exchanges-lifecycle.md): The In-Store Exchanges Lifecycle BPM illustrates how in-store exchanges are managed between RMS, eCommerce, ERP, and HotWax Commerce.


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