Product Store Settings

Product Store Settings allow administrators to configure specific behaviors for each product store in HotWax OMS. These settings control various aspects of order management, fulfillment, inventory, and integration with external platforms like Shopify.

Detailed below are the available product store settings, categorized by their primary function.

Order management settings

These settings control how orders are processed and approved in the OMS.

Setting ID	Name	Description	Impact
AUTO_REJ_IDLE_ORD	Auto reject idle orders	Time threshold (in minutes) after which an unfulfilled order is automatically rejected.	Helps maintain fulfillment SLAs by rerouting stagnant orders.
CAPTURE_PAYMENT_TAG	Capture payment tag	Tag applied to orders that require payment capture at a specific stage.	Used in CSR and payment processing workflows.
APPR_WO_PMNT_CHK	Allow order approval without checking payment	Decides whether an order can be approved even if payment verification is skipped.	Useful for specific business models or trusted channels.
RETURN_DEADLINE_DAYS	Return deadline days	Number of days after fulfillment within which a return can be initiated.	Used in the returns portal and CSR tools to validate return windows.

Inventory & fulfillment settings

These settings govern inventory allocation, fulfillment behavior, and app-level controls.

Setting ID	Name	Description	Impact
FULFILL_FORCE_SCAN	Fulfillment force scan	Requirement to scan every item during the packing process.	Ensures accuracy in fulfillment and reduces shipping errors.
AFFECT_QOH_ON_REJ	Allow impacting QOH on order rejection	Controls whether the Quantity on Hand (QOH) is updated when an order item is rejected.	Helps manage inventory accuracy when rejections are due to physical stock issues.
BRK_SHPMNT_THRESHOLD	Brokering shipment threshold	Value threshold for splitting shipments during brokering.	Optimizes shipping costs by controlling when a single order is split into multiple shipments.
REJ_ITM_CC_CRT	Create cycle count for rejected items	Decides if a cycle count should be automatically created for items rejected with variance.	Triggers inventory audits immediately after fulfillment discrepancies are found.
DISABLE_SHIPNOW	Disable ship now button	Hides the "Ship Now" button in the fulfillment app.	Prevents manual shipping for stores that rely on automated or external shipping processes.
DISABLE_UNPACK	Disable unpack button	Controls visibility of the "Unpack" button in fulfillment workflows.	Restricts users from reversing packing operations.
PCKGING_BOX_ALGO	Packaging box algo	Algorithm used to suggest the best box size for an order.	Optimizes packaging efficiency and shipping costs.
RATE_SHOPPING	Rate shopping	Enables or disables the rate shopping feature in the OMS.	Allows comparing shipping rates across multiple carriers.

Store pickup (BOPIS) settings

Settings specifically for Buy Online, Pickup In Store (BOPIS) workflows.

Setting ID	Name	Description	Impact
DEFAULT_PKG_BOPIS_ORD	Default packaging for store pickup orders	Specifies the default packaging type used for BOPIS orders.	Standardizes packaging for in-store pickups.
SHOW_SHIPPING_ORDERS	Show shipping orders	Controls whether standard shipping orders are visible in the BOPIS app.	Allows store associates to manage both pickup and ship-from-store orders from one app.
PRINT_PACKING_SLIPS	Generate packing slips	Enables the generation of packing slips for BOPIS orders.	Improves the customer experience during pickup.
PRINT_PICKLISTS	Print picklists	Enables printing of picklists for store associates.	Streamlines the picking process in retail stores.
HANDOVER_PROOF	Enable proof of delivery	Requirement for customer signature or proof during pickup.	Enhances security and verification for high-value pickups.

Shopify integration settings

Settings that control the behavior of the HotWax-Shopify bridge.

Setting ID	Name	Description	Impact
SAVE_BILL_TO_INF	Save bill to information in HotWax	Decides whether to import and store the billing address from Shopify orders.	Controls data privacy and storage requirements in the OMS.
DIS_REJ_NOTI_ON_CNCL	Disable reject order item notification when an order is cancelled from Shopify	Suppresses internal notifications when a Shopify cancellation triggers an OMS rejection.	Reduces noise for fulfillment teams when customers cancel orders themselves.
PRE_SLCTD_FAC_TAG	Pre-selected facility tag	Identifies orders that come with a pre-defined fulfillment facility.	Bypasses standard brokering rules for specifically tagged orders.
EX_INV_BY_PRD_TYPE	Configuration to exclude reset inventory by product type	List of product types to be excluded from periodic inventory resets or syncs.	Prevents unnecessary syncs for digital or non-physical products.

Facility-level configuration

These settings often act as defaults for facilities associated with the product store.

Setting ID	Name	Description	Impact
RTN_RSTCK_FAC	Restock returns facility	Default facility where returned items are restocked.	Automates return routing to a central warehouse or store.
ORD_ITM_PICKUP_FAC	Preselected facility for store pickup orders	Default facility assigned to BOPIS orders if not specified.	Ensures pickup orders are routed correctly.
DEFAULT_CARRIER	Select the default carrier	Default shipping carrier assigned to new orders.	Sets a baseline for shipment method selection.