> For the complete documentation index, see [llms.txt](https://docs.hotwax.co/documents/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/company/upgrade-shopify-product-sync.md).

# Upgrade Shopify product sync

Use the `New product sync upgrade` assistant when a Shopify connection shows `Upgrade to new product sync` or `Disable old product sync`. The assistant verifies that the current sync is available, deactivates the legacy pipeline, and prepares the shop for the current setup flow.

## Confirm readiness

1. Review the HotWax Commerce release and per-shop job status.
2. Check each required system message type, job, Data Manager configuration, and data document.
3. Select `Refresh checks` after the technical team adds a missing artifact.
4. Continue only when every required artifact is available.

Use `Copy details` to share missing artifact IDs with the technical team.

## Deactivate the legacy sync

1. Review the legacy system message types, service jobs, and unfinished system messages.
2. Deactivate active legacy message types.
3. Finish active legacy service jobs.
4. Cancel unfinished legacy system messages.
5. Review `Teardown activity` and retry any failed step.
6. Select `Next` after all legacy artifacts are inactive or terminal.

When 50 or more unfinished messages appear, avoid canceling them in bulk from the page. The app warns that this can create many API requests and timeouts. Ask the technical team to process the messages in the background.

## Set up the current sync

1. Configure the per-shop sync job when the assistant shows `Configure`.
2. Enable any paused shared jobs.
3. Select `Go to new product sync setup`.
4. Complete [the first-time product sync setup](/documents/administration-company-administration-company-administration-company/administration/company/set-up-shopify-product-sync.md).


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.hotwax.co/documents/administration-company-administration-company-administration-company/administration/company/upgrade-shopify-product-sync.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.